|By Business Wire||
|March 4, 2014 08:11 AM EST||
3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, today announced it has closed a $4.2 million series B round of funding. Led by Blu Venture Investors, the investment will support the company’s rapid growth to further expand its call center software-as-a-service (SaaS) business offerings. In addition, as part of its commitment to advance service delivery and ensure customer-centric operations, 3CLogic has appointed Robert Killory as Chief Customer Officer (CCO).
3CLogic has been experiencing record growth in deploying its contact center solution on Amazon Web Services’ (AWS) cloud, an innovative distributed approach that unleashes the full power of the cloud to provide unprecedented security, reliability and flexibility. In addition, 3CLogic’s unique Virtual Telephony Application Grid (V-TAG) provides enterprises of all sizes scalability to thousands of seats. With a pure SaaS solution, 3CLogic leverages V-TAG to integrate with a number of Customer Relationship Management (CRM) solutions such as Salesforce.com, Microsoft Dynamics, InfusionSoft, SugarCRM, Zoho, Blackbaud among others.
“As more and more contact centers turn to the cloud, reliability, scalability and security are key decision criteria for business decision makers as well as management and operations staff. That’s where 3CLogic excels,” said Hal Shelton, Member of Blu Venture Investors’ Executive Committee. “3CLogic has built a unique solution, which is highly reliable and one that continues to gain rapid market acceptance and adoption.”
As the new Chief Customer Officer, Killory brings significant contact center and technical experience to 3CLogic where he will focus on developing strategies and executing programs designed to sustain a superior customer experience. Killory joins 3CLogic from Leading Edge Technology Solutions, LLC, a contact center technology firm that provides consulting services and executive guidance for organizations, with a special focus on TouchStar clients. In this role, he focused on open architecture and scalability, while allowing the business and its customers to drive the technological roadmap as opposed to allowing technology to dictate business operations. Utilizing his deep knowledge of contact center operations, he ensured that technology was an enabler of business profitability.
“This injection of capital will support our continued expansion efforts and fuel future growth as the demand from enterprises for cloud-based contact center solutions accelerates,” said Raj Sharma, President and CEO of 3CLogic. “The Blu Venture team are seasoned investors who provide time and knowledge, as well as funding to ensure their entrepreneur partners are successful. 3CLogic is on a strong growth path and the time is right to enlist Killory’s outstanding expertise to ensure that our customers can grow with 3CLogic as their technology partner.”
The investment will be used to enhance 3CLogic’s position as the leading innovator in cloud-based contact center solutions. The funds will allow the company to continue enhancing its proven call center offerings, while growing its professional team to meet customer requirements, allowing them to focus on their day-to-day operations and business growth.
About Blu Venture Investors
Blu Venture Investors (BVI) is a venture capital investment company that supports early stage entrepreneurs in the Mid-Atlantic Region – Maryland, Virginia and Washington, DC. BVI’s investment approach is active engagement and support of early stage technology companies. BVI members are experienced, successful operating and corporate executives with experience in a broad range of industries and business models. Many members successfully launched new companies, products or services. For more information visit the web site at www.bluventureinvestors.com.
3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound, outbound and blended customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360-degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic's cloud based Contact Center, companies have more accurate and timely information about their prospect or customer; and, they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information on 3CLogic visit the web site at www.3clogic.com.
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