Welcome!

News Feed Item

3CLogic Strengthens Footprint in Delivering Cloud-based Contact Center Solutions with Additional Funding and Expanded Management Team

3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, today announced it has closed a $4.2 million series B round of funding. Led by Blu Venture Investors, the investment will support the company’s rapid growth to further expand its call center software-as-a-service (SaaS) business offerings. In addition, as part of its commitment to advance service delivery and ensure customer-centric operations, 3CLogic has appointed Robert Killory as Chief Customer Officer (CCO).

3CLogic has been experiencing record growth in deploying its contact center solution on Amazon Web Services’ (AWS) cloud, an innovative distributed approach that unleashes the full power of the cloud to provide unprecedented security, reliability and flexibility. In addition, 3CLogic’s unique Virtual Telephony Application Grid (V-TAG) provides enterprises of all sizes scalability to thousands of seats. With a pure SaaS solution, 3CLogic leverages V-TAG to integrate with a number of Customer Relationship Management (CRM) solutions such as Salesforce.com, Microsoft Dynamics, InfusionSoft, SugarCRM, Zoho, Blackbaud among others.

“As more and more contact centers turn to the cloud, reliability, scalability and security are key decision criteria for business decision makers as well as management and operations staff. That’s where 3CLogic excels,” said Hal Shelton, Member of Blu Venture Investors’ Executive Committee. “3CLogic has built a unique solution, which is highly reliable and one that continues to gain rapid market acceptance and adoption.”

As the new Chief Customer Officer, Killory brings significant contact center and technical experience to 3CLogic where he will focus on developing strategies and executing programs designed to sustain a superior customer experience. Killory joins 3CLogic from Leading Edge Technology Solutions, LLC, a contact center technology firm that provides consulting services and executive guidance for organizations, with a special focus on TouchStar clients. In this role, he focused on open architecture and scalability, while allowing the business and its customers to drive the technological roadmap as opposed to allowing technology to dictate business operations. Utilizing his deep knowledge of contact center operations, he ensured that technology was an enabler of business profitability.

“This injection of capital will support our continued expansion efforts and fuel future growth as the demand from enterprises for cloud-based contact center solutions accelerates,” said Raj Sharma, President and CEO of 3CLogic. “The Blu Venture team are seasoned investors who provide time and knowledge, as well as funding to ensure their entrepreneur partners are successful. 3CLogic is on a strong growth path and the time is right to enlist Killory’s outstanding expertise to ensure that our customers can grow with 3CLogic as their technology partner.”

The investment will be used to enhance 3CLogic’s position as the leading innovator in cloud-based contact center solutions. The funds will allow the company to continue enhancing its proven call center offerings, while growing its professional team to meet customer requirements, allowing them to focus on their day-to-day operations and business growth.

About Blu Venture Investors

Blu Venture Investors (BVI) is a venture capital investment company that supports early stage entrepreneurs in the Mid-Atlantic Region – Maryland, Virginia and Washington, DC. BVI’s investment approach is active engagement and support of early stage technology companies. BVI members are experienced, successful operating and corporate executives with experience in a broad range of industries and business models. Many members successfully launched new companies, products or services. For more information visit the web site at www.bluventureinvestors.com.

About 3CLogic

3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound, outbound and blended customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360-degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic's cloud based Contact Center, companies have more accurate and timely information about their prospect or customer; and, they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information on 3CLogic visit the web site at www.3clogic.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
With an estimated 50 billion devices connected to the Internet by 2020, several industries will begin to expand their capabilities for retaining end point data at the edge to better utilize the range of data types and sheer volume of M2M data generated by the Internet of Things. In his session at @ThingsExpo, Don DeLoach, CEO and President of Infobright, will discuss the infrastructures businesses will need to implement to handle this explosion of data by providing specific use cases for filte...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies adopt disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevO...
SYS-CON Events announced today that VAI, a leading ERP software provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. VAI (Vormittag Associates, Inc.) is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Part...
Fortunately, meaningful and tangible business cases for IoT are plentiful in a broad array of industries and vertical markets. These range from simple warranty cost reduction for capital intensive assets, to minimizing downtime for vital business tools, to creating feedback loops improving product design, to improving and enhancing enterprise customer experiences. All of these business cases, which will be briefly explored in this session, hinge on cost effectively extracting relevant data from ...
In most cases, it is convenient to have some human interaction with a web (micro-)service, no matter how small it is. A traditional approach would be to create an HTTP interface, where user requests will be dispatched and HTML/CSS pages must be served. This approach is indeed very traditional for a web site, but not really convenient for a web service, which is not intended to be good looking, 24x7 up and running and UX-optimized. Instead, talking to a web service in a chat-bot mode would be muc...
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...
SYS-CON Events announced today that Alert Logic, Inc., the leading provider of Security-as-a-Service solutions for the cloud, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Alert Logic, Inc., provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Ful...
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes ho...
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 ad...
Advances in technology and ubiquitous connectivity have made the utilization of a dispersed workforce more common. Whether that remote team is located across the street or country, management styles/ approaches will have to be adjusted to accommodate this new dynamic. In his session at 17th Cloud Expo, Sagi Brody, Chief Technology Officer at Webair Internet Development Inc., focused on the challenges of managing remote teams, providing real-world examples that demonstrate what works and what do...
As enterprises work to take advantage of Big Data technologies, they frequently become distracted by product-level decisions. In most new Big Data builds this approach is completely counter-productive: it presupposes tools that may not be a fit for development teams, forces IT to take on the burden of evaluating and maintaining unfamiliar technology, and represents a major up-front expense. In his session at @BigDataExpo at @ThingsExpo, Andrew Warfield, CTO and Co-Founder of Coho Data, will dis...
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.