Welcome!

News Feed Item

ICT procurement trends in the Retail Industry - Enterprise ICT investment plans

LONDON, March 4, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

ICT procurement trends in the Retail Industry - Enterprise ICT investment plans

Product Synopsis

This report presents the findings from a survey of 168 retailers regarding their approach to Information and Communications Technology (ICT) procurement. The survey investigates the way that retailers like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.

Introduction and Landscape

Why was the report written?

To highlight the criteria on which retailers select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.

What is the current market landscape and what is changing?

Retailers favour the deployment of almost all technologies on-premise; however the adoption of hosted services is also gaining momentum.

What are the key drivers behind recent market changes?

With the increasing adoption of a multi-channel retail strategy, the demand for hosted services is expected to witness an upward momentum as retailers look to expand into new markets whilst at the same time reducing their costs.

What makes this report unique and essential to read?

Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 160+ ICT decision makers in the retail industry in H2 2012.

Key Features and Benefits

Provides insights into retailers' preferred buying approaches.

Comprehend the business objectives that retailers are looking to achieve through their IT investment strategy.

Appreciate the IT objectives that retailers are looking to achieve through their IT investment strategy.

Understand the factors that are influencing retailers' decision to select an ICT provider.

Understand which organisational roles influence ICT purchasing decisions and signing off budgets.

Key Market Issues

Given the competitive nature of the retail sector, it is highly important for retailers to gain efficiencies in their normal business operations. This is evident from the survey as respondents assign the highest rating to the business objective of raising efficiency.

Retailers dealing with constrained ICT budgets are looking to deploy technology solutions that offer value for money. They are therefore selecting ICT vendors who can offer quality products at the most realistic prices possible.

Kable's survey reveals that 48% of retailers have a somewhat complex ICT infrastructure and 15% of retailers state that their ICT infrastructure is very complex, primarily due to the increasing adoption of disparate and redundant technologies.

According to Kable's survey, the IT objective of 'better demonstrate the value of IT to the business' has been assigned a decent level of importance by retailers with a rating of X out of 4.

Analysing the data by size of respondent shows that large retailers are more inclined to adopt a hosted model, with 40% of respondents preferring hosted services compared to 34% of small and medium-sized retailers.

Key Highlights

The survey shows that, local resellers have an edge over national ones, with 28% of retailers purchasing technologies from local resellers compared to 18% from national resellers.

Business objective relating to increasing customer satisfaction also has significant influence on IT investment strategy amongst retailers, with average ratings of X on a scale of 1 to 4.

According to the survey, retailers assign the highest rating (X on a scale of 1 to 4) to the IT objective of 'align IT with overall business goals' as they look to improve their IT processes in order to achieve their strategic objectives.

According to Kable's survey, the criterion of leading-edge technology is assigned the utmost importance when selecting an ICT vendor, with an average rating of X on the scale of 1 to 4.

According to Kable's survey, the CIO is considered to be the most important position in making ICT purchasing decisions within any retailer, with a rating of X on a scale of 1 to 4.

1 Enterprise ICT investment trends

1.1 Introduction

1.2 Survey demographics

1.3 ICT budget changes

1.4 ICT investment priorities

2 ICT procurement trends

2.1 Introduction

2.2 Purchasing channels

2.3 Business objectives influencing IT investment strategy

2.4 IT objectives influencing IT investment strategy

2.5 ICT provider selection

2.6 Influencers

2.7 ICT infrastructure environment complexity

3 Summary

3.1 The need to improve efficiency and enhance customer experience is driving investments in advanced technologies in the retail sector

4 Appendix

4.1 Definitions

4.2 Further reading

4.3 Contact the authors

List of Tables

Table 1: Retail - enterprise ICT survey geographic breakdown

Table 2: Retail - enterprise ICT survey breakdown by size band (number of employees)

Table 3: Recent and expected ICT budget changes among retailers

Table 4: Current and future investment priorities of retailers across core technologies

Table 5: Retailers' preferred approach to buying technologies

Table 6: Business objectives which influence retailers' IT investment strategy

Table 7: IT objectives which influence retailers' IT investment strategy

Table 8: Factors influencing retailers' decision to choose an ICT provider

Table 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets

Table 10: Complexity of the ICT infrastructure in retailers

List of Figures

Figure 1: Retail - enterprise ICT survey geographic breakdown

Figure 2: Retail - enterprise ICT survey breakdown by size band (number of employees)

Figure 3: Recent and expected ICT budget changes among retailers

Figure 4: Current and future investment priorities of retailers across core technologies

Figure 5: Retailers' preferred approach to buying technologies

Figure 6: Business objectives which influence retailers' IT investment strategy

Figure 7: IT objectives which influence retailers' IT investment strategy

Figure 8: Factors influencing retailers' decision to choose an ICT provider

Figure 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets

Figure 10: Complexity of the ICT infrastructure in retailers

Read the full report:

ICT procurement trends in the Retail Industry - Enterprise ICT investment plans
http://www.reportbuyer.com/consumer_goods_retail/general_retailing/ict_procurement_trends_retail_industry_enterprise_ict_investment_plans.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Retail

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
Customer experience has become a competitive differentiator for companies, and it’s imperative that brands seamlessly connect the customer journey across all platforms. With the continued explosion of IoT, join us for a look at how to build a winning digital foundation in the connected era – today and in the future. In his session at @ThingsExpo, Chris Nguyen, Group Product Marketing Manager at Adobe, will discuss how to successfully leverage mobile, rapidly deploy content, capture real-time d...
In his session at 18th Cloud Expo, Andrew Cole, Director of Solutions Engineering at Peak 10, will discuss how the newest technology advances are reducing the cost and complexity of traditional business continuity and disaster recovery solutions. Attendees will: Learn why having a full disaster recovery strategy is more important now than ever before Explore the key drivers of a successful disaster recovery solution Achieve measurable operational and business value from a disaster recovery ...
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
SYS-CON Events announced today that Hanu Software will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Leveraging best-in-class people, processes, and technologies, Hanu provides high-quality, high-value software development and business process outsourcing services to independent software vendors (ISVs) and enterprises.
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
What a difference a year makes. Organizations aren’t just talking about IoT possibilities, it is now baked into their core business strategy. With IoT, billions of devices generating data from different companies on different networks around the globe need to interact. From efficiency to better customer insights to completely new business models, IoT will turn traditional business models upside down. In the new customer-centric age, the key to success is delivering critical services and apps wit...
Join us at Cloud Expo | @ThingsExpo 2016 – June 7-9 at the Javits Center in New York City and November 1-3 at the Santa Clara Convention Center in Santa Clara, CA – and deliver your unique message in a way that is striking and unforgettable by taking advantage of SYS-CON's unmatched high-impact, result-driven event / media packages.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, will provide an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life ...
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
In the rush to compete in the digital age, a successful digital transformation is essential, but many organizations are setting themselves up for failure. There’s a common misconception that the process is just about technology, but it’s not. It’s about your business. It shouldn’t be treated as an isolated IT project; it should be driven by business needs with the committed involvement of a range of stakeholders.
SYS-CON Events announced today that MobiDev will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobile software company with over 200 develope...
SoftLayer operates a global cloud infrastructure platform built for Internet scale. With a global footprint of data centers and network points of presence, SoftLayer provides infrastructure as a service to leading-edge customers ranging from Web startups to global enterprises. SoftLayer's modular architecture, full-featured API, and sophisticated automation provide unparalleled performance and control. Its flexible unified platform seamlessly spans physical and virtual devices linked via a world...