Welcome!

News Feed Item

Convergent Announces New Pre-Arrival Patient Access Case Study with Medical Center Hospital of Odessa, Texas

Convergent Revenue Cycle Management, Inc. announced today a new healthcare revenue cycle case study with Medical Center Hospital of Odessa, Texas. The study, conducted by Healthcare Business Insights’ (HBI) Revenue Cycle Academy, focuses on how Medical Center Hospital improved their patient pre-registration process to include insurance information verification, confirmation of expected patient out-of-pocket responsibility and collection, and documentation of patient promise to pay – all through Convergent’s patient-focused contact center technology operations, PatientQuest™. Convergent’s pre-arrival patient contact center resulted in the percentage of scheduled patients who are pre-registered to rise from 40% to an average of 80–90%, reduced wait times at registrations to drop from 25 minutes to an average of 11 minutes, and improvement in registration accuracy from 87% to 97%, all factors that create a positive patient experience for Medical Center. The full study is available to providers in Convergent’s healthcare revenue cycle library at www.convergentusa.com/library and to HBI members at www.healthcarebusinessinsights.com.

The study also outlines the challenges Medical Center Hospital faced before implementation of the pre-arrival patient contact center and the strategies around adoption. Medical Center struggled to recruit and retain frontline revenue cycle staff members and expand patient access operations and resources. In 2007, they established an online pre-registration form and a dedicated pre-registration hotline, but both of those methods relied on patients contacting the hospital. “We could probably have continued to manage that internally, but we realized that we can’t just sit back and wait for our patients to call us,” notes J.R. Edmiston, Director of Patient Financial Services at MCH. “It’s our responsibility to improve our process and quality for our customers.”

The revenue cycle study also shows Medical Center’s reasoning to select Convergent for patient access solutions. Medical Center chose to partner with Convergent, impressed with the company’s investment in its front-end revenue cycle services. Convergent was willing to work on Medical Center’s systems, so there were no software integration needs to slow implementation. Hospital staff traveled to Convergent’s patient access operations base to train Convergent staff on their systems and processes. “It was just like if we were going to hire a bunch of new employees onsite, just at a different location,” Edmiston observes.

Derek Pickell, CEO of Convergent’s healthcare division says, “Our goal is to not only help expedite the patient registration process, but further improve our clients’ financial performance by decreasing insurance denials associated with the patient access process, accelerating patient throughput during the pre-arrival process, and increasing cash collections. All of this will be achieved while ensuring improved patient and physician satisfaction with the pre-arrival process. We are the leading vendor partner in the industry providing our PatientQuest™ solution in support of the pre-arrival and patient satisfaction process for healthcare providers.”

Convergent’s healthcare division serves hundreds of hospitals and healthcare providers across the nation. Their regulatory expertise and patient-focused contact center technology optimize revenue cycle performance, enhances the patient experience, and improves relationships between patients and providers. For more information, visit www.convergentusa.com/healthcare or call 540.336.3981.

About Convergent Revenue Cycle Management, Inc.

Convergent Revenue Cycle Management is recognized as the premier niche revenue cycle management company in healthcare, providing innovative solutions across the revenue cycle spectrum including patient access solutions, early out self-pay collections, attorney-powered third party reimbursement and bad debt recovery (through Convergent Healthcare Recoveries, Inc.). Our regulatory expertise and consumer focused patient contact center technology optimize revenue cycle performance and improve healthcare provider relationships with patients and physicians. The healthcare division has operation centers in Virginia, Texas, New York, Florida, and Illinois.

About Convergent Resources, Inc. (CRI)

Headquartered in Atlanta, CRI is one of America’s largest revenue cycle, receivables and customer care management companies with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, telecom companies, financial institutions and others.

About Healthcare Business Insights

Healthcare Business Insights provides members with objective, actionable best practice research into the business functions of hospitals and health systems nationwide. In doing so, HBI enables leaders to drive initiatives that improve their organizations' financial health, clinical care, and patient satisfaction levels.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"We formed Formation several years ago to really address the need for bring complete modernization and software-defined storage to the more classic private cloud marketplace," stated Mark Lewis, Chairman and CEO of Formation Data Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
Most organizations prioritize data security only after their data has already been compromised. Proactive prevention is important, but how can you accomplish that on a small budget? Learn how the cloud, combined with a defense and in-depth approach, creates efficiencies by transferring and assigning risk. Security requires a multi-defense approach, and an in-house team may only be able to cherry pick from the essential components. In his session at 19th Cloud Expo, Vlad Friedman, CEO/Founder o...
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
With over 720 million Internet users and 40–50% CAGR, the Chinese Cloud Computing market has been booming. When talking about cloud computing, what are the Chinese users of cloud thinking about? What is the most powerful force that can push them to make the buying decision? How to tap into them? In his session at 18th Cloud Expo, Yu Hao, CEO and co-founder of SpeedyCloud, answered these questions and discussed the results of SpeedyCloud’s survey.
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.