Welcome!

News Feed Item

Convergent Announces New Pre-Arrival Patient Access Case Study with Medical Center Hospital of Odessa, Texas

Convergent Revenue Cycle Management, Inc. announced today a new healthcare revenue cycle case study with Medical Center Hospital of Odessa, Texas. The study, conducted by Healthcare Business Insights’ (HBI) Revenue Cycle Academy, focuses on how Medical Center Hospital improved their patient pre-registration process to include insurance information verification, confirmation of expected patient out-of-pocket responsibility and collection, and documentation of patient promise to pay – all through Convergent’s patient-focused contact center technology operations, PatientQuest™. Convergent’s pre-arrival patient contact center resulted in the percentage of scheduled patients who are pre-registered to rise from 40% to an average of 80–90%, reduced wait times at registrations to drop from 25 minutes to an average of 11 minutes, and improvement in registration accuracy from 87% to 97%, all factors that create a positive patient experience for Medical Center. The full study is available to providers in Convergent’s healthcare revenue cycle library at www.convergentusa.com/library and to HBI members at www.healthcarebusinessinsights.com.

The study also outlines the challenges Medical Center Hospital faced before implementation of the pre-arrival patient contact center and the strategies around adoption. Medical Center struggled to recruit and retain frontline revenue cycle staff members and expand patient access operations and resources. In 2007, they established an online pre-registration form and a dedicated pre-registration hotline, but both of those methods relied on patients contacting the hospital. “We could probably have continued to manage that internally, but we realized that we can’t just sit back and wait for our patients to call us,” notes J.R. Edmiston, Director of Patient Financial Services at MCH. “It’s our responsibility to improve our process and quality for our customers.”

The revenue cycle study also shows Medical Center’s reasoning to select Convergent for patient access solutions. Medical Center chose to partner with Convergent, impressed with the company’s investment in its front-end revenue cycle services. Convergent was willing to work on Medical Center’s systems, so there were no software integration needs to slow implementation. Hospital staff traveled to Convergent’s patient access operations base to train Convergent staff on their systems and processes. “It was just like if we were going to hire a bunch of new employees onsite, just at a different location,” Edmiston observes.

Derek Pickell, CEO of Convergent’s healthcare division says, “Our goal is to not only help expedite the patient registration process, but further improve our clients’ financial performance by decreasing insurance denials associated with the patient access process, accelerating patient throughput during the pre-arrival process, and increasing cash collections. All of this will be achieved while ensuring improved patient and physician satisfaction with the pre-arrival process. We are the leading vendor partner in the industry providing our PatientQuest™ solution in support of the pre-arrival and patient satisfaction process for healthcare providers.”

Convergent’s healthcare division serves hundreds of hospitals and healthcare providers across the nation. Their regulatory expertise and patient-focused contact center technology optimize revenue cycle performance, enhances the patient experience, and improves relationships between patients and providers. For more information, visit www.convergentusa.com/healthcare or call 540.336.3981.

About Convergent Revenue Cycle Management, Inc.

Convergent Revenue Cycle Management is recognized as the premier niche revenue cycle management company in healthcare, providing innovative solutions across the revenue cycle spectrum including patient access solutions, early out self-pay collections, attorney-powered third party reimbursement and bad debt recovery (through Convergent Healthcare Recoveries, Inc.). Our regulatory expertise and consumer focused patient contact center technology optimize revenue cycle performance and improve healthcare provider relationships with patients and physicians. The healthcare division has operation centers in Virginia, Texas, New York, Florida, and Illinois.

About Convergent Resources, Inc. (CRI)

Headquartered in Atlanta, CRI is one of America’s largest revenue cycle, receivables and customer care management companies with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, telecom companies, financial institutions and others.

About Healthcare Business Insights

Healthcare Business Insights provides members with objective, actionable best practice research into the business functions of hospitals and health systems nationwide. In doing so, HBI enables leaders to drive initiatives that improve their organizations' financial health, clinical care, and patient satisfaction levels.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved. In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Qosmos has announced new milestones in the detection of encrypted traffic and in protocol signature coverage. Qosmos latest software can accurately classify traffic encrypted with SSL/TLS (e.g., Google, Facebook, WhatsApp), P2P traffic (e.g., BitTorrent, MuTorrent, Vuze), and Skype, while preserving the privacy of communication content. These new classification techniques mean that traffic optimization, policy enforcement, and user experience are largely unaffected by encryption. In respect wit...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addres...
Is the ongoing quest for agility in the data center forcing you to evaluate how to be a part of infrastructure automation efforts? As organizations evolve toward bimodal IT operations, they are embracing new service delivery models and leveraging virtualization to increase infrastructure agility. Therefore, the network must evolve in parallel to become equally agile. Read this essential piece of Gartner research for recommendations on achieving greater agility.
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.