Welcome!

News Feed Item

NTT Communications and 25 Partner Carriers Agree to Improve Global Network Service Quality during Arcstar Carrier Forum 2014

TOKYO, March. 6, 2014 /PRNewswire/ -- NTT Communications Corporation (NTT Com) announced on March 6 that it agreed with 25 of its global telecommunications-carrier partners on a number of policies to further improve its Arcstar (TM) global network service quality during the Arcstar Carrier Forum 2014, which took place in Tokyo on March 5 and 6.

The Arcstar Carrier Forum is an international conference organized by NTT Com to consider strategies for strengthening Arcstar-branded managed network services for multinational corporations. Arcstar (TM) global network services include IP-VPN, e-VLAN, leased line and Arcstar Universal One, a cloud-optimized network service that securely links closed enterprise networks with global cloud services.

During this year's conference, which focused on improving customer satisfaction, the parties agreed to increase availability, decrease failure rates and strive for a number of other improvements. NTT Com looks forward to cooperating with global carriers in these initiatives, ultimately to further elevate customer satisfaction.

This is the 11th forum since 2000 that NTT Com has organized in Japan for partner carriers from around the world.

In discussing this year's major theme, "Enhancing Customer Experience," the participants considered how to improve quality in terms of global network service layout, formulation, operation and maintenance. As a new addition to the forum, customers joined a panel to talk about what they expect of NTT Com and its partner carriers, after which a discussion was held to consider how these expectations could be met.

In a group working session, participants discussed improvements to obtain best practices by studying their respective procedures and key performance indicators (KPIs). Various suggestions introduced during the forum are expected to serve as stepping stones to improvement.

NTT Com outlined the KPIs that it considers most important and presented awards for outstanding quality-enhancement practices and achievements.

- Improvements Agreed to during the Forum

Increase availability
Decrease failure rates
Reduce instances of long-term failure
Improve rate of determining reason for outage as failure occurs
Improve rate of on-time delivery to customer
Decrease lead time for line delivery

- NTT Com Partner Carriers that Attended Arcstar Carrier Forum 2014

Australia:

Singtel Optus Pty Limited

China:

China Telecom Corporation Limited

France:

Orange Business Services

Hong Kong:

Hutchison Global Communications

Hong Kong:

Wharf T&T Limited

India:

Bharti Airtel Limited

India:

Tata Communications Limited

Indonesia:

PT Indosat tbk

Indonesia:

PT Telekomunikasi Indonesia International

Korea:

KT Corporation

Malaysia:

Telekom Malaysia Berhad

Philippines:

Philippine Long Distance Telephone Company

Singapore:

Singapore Telecommunications Limited

Singapore:

StarHub Ltd.

South Africa:

Internet Solutions

Taiwan:

Chunghwa Telecom Co., Ltd.

Thailand:

CAT Telecom Public Company Limited

UK:

Colt Technology Services Group Limited

UK:

Interoute Communications Ltd.

USA:

AT&T Inc.

USA:

Level 3 Communications, LLC

USA:

XO Communications

USA:

Verizon Communications Inc.

Vietnam:

Vietnam Datacommunication Company

Vietnam:

CMC Telecommunication Infrastructure Corporation

- Message by Guest Speaker who attended Arcstar Carrier Forum 2014

Mr. Yoshio Chikayasu, CIO, HOYA Group who attended ACF 2014 as a guest speaker states as follows; "It is essential to have ICT partner who can provide a stable network with high quality, as we have offices all over the world and use a variety of services comprehensively such as a cloud service. NTT Com's high quality network and the strength of its infrastructure that allows us to have a total solution are very attractive for us. We strongly believe that Arcstar Carrier Forum, as a part of the 'Kaizen' activities, is very significant to obtain highly reliable infrastructure. We would like NTT Com to maintain and improve its high quality network, and support us as it has been and from now on as our ICT partner."

"Having an ICT partner that can provide us with a stable, high-quality network is essential because we have offices worldwide that require cloud and other diverse, comprehensive services. NTT Com's high-quality network and the strength of its infrastructure enable total solutions, which is very attractive to us. We strongly believe that the Arcstar Carrier Forum has significance as a 'Kaizen' activity leading to more reliable infrastructure. We hope NTT Com will further improve its high-quality network and continue to support us as our ICT partner."

About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company's worldwide infrastructure, including leading global tier-1 IP network, Arcstar Universal One (TM) VPN network reaching 160 countries/regions, and over 150 secure data centers. NTT Communications' solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO and NTT DATA.

www.ntt.com | www.twitter.com/nttcom | www.facebook.com/nttcomtv
http://www.linkedin.com/company/ntt-communications

SOURCE NTT Communications Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"The Striim platform is a full end-to-end streaming integration and analytics platform that is middleware that covers a lot of different use cases," explained Steve Wilkes, Founder and CTO at Striim, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution and join Akvelon expert and IoT industry leader, Sergey Grebnov, in his session at @ThingsExpo, for an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, will examine the regulations and provide insight on how it affects technology, challenges the established rules and will usher in new levels of diligence...
SYS-CON Events announced today that Calligo, an innovative cloud service provider offering mid-sized companies the highest levels of data privacy and security, has been named "Bronze Sponsor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalised support service from its globally located cloud plat...
SYS-CON Events announced today that Calligo has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Calligo is an innovative cloud service provider offering mid-sized companies the highest levels of data privacy. Calligo offers unparalleled application performance guarantees, commercial flexibility and a personalized support service from its globally located cloud platfor...
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, discussed the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information.
FinTechs use the cloud to operate at the speed and scale of digital financial activity, but are often hindered by the complexity of managing security and compliance in the cloud. In his session at 20th Cloud Expo, Sesh Murthy, co-founder and CTO of Cloud Raxak, showed how proactive and automated cloud security enables FinTechs to leverage the cloud to achieve their business goals. Through business-driven cloud security, FinTechs can speed time-to-market, diminish risk and costs, maintain continu...
SYS-CON Events announced today that SkyScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SkyScale is a world-class provider of cloud-based, ultra-fast multi-GPU hardware platforms for lease to customers desiring the fastest performance available as a service anywhere in the world. SkyScale builds, configures, and manages dedicated systems strategically located in maximum-securit...
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"Outscale was founded in 2010, is based in France, is a strategic partner to Dassault Systémes and has done quite a bit of work with divisions of Dassault," explained Jackie Funk, Digital Marketing exec at Outscale, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We were founded in 2003 and the way we were founded was about good backup and good disaster recovery for our clients, and for the last 20 years we've been pretty consistent with that," noted Marc Malafronte, Territory Manager at StorageCraft, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"DivvyCloud as a company set out to help customers automate solutions to the most common cloud problems," noted Jeremy Snyder, VP of Business Development at DivvyCloud, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.