|By PR Newswire||
|March 6, 2014 03:04 AM EST||
BURLINGTON, Massachusetts and MOSCOW, March 6, 2014 /PRNewswire/ --
MAYKOR, the leading Russian provider of IT and business process outsourcing, is now providing managed dispatch and scheduling services to its customers using scheduling and mobility solutions from ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry. In addition, the outsourcing company is also relying on ClickSoftware to streamline their own operations.
MAYKOR's new service offering is designed for large, geographically diverse customers with large numbers of mobile field workers in industries including IT, and maintenance and supply providers. Using ClickSoftware's solutions to prioritize and optimize the schedule, while enabling real-time communications between workers and the back office, MAYKOR's offering ensures the right field specialist with the right equipment is dispatched to the most appropriate job in the most optimized way. Customers using the managed service will benefit by: increasing employee productivity, increasing the number of jobs completed per day, reducing repeat visits, and having a more streamlined workflow and better document management.
"The reputation of our business is based on the speed and efficiency of services provided," said Sergey Sulgin, President of MAYKOR. "Given our many years of successful experience in organizing and managing service activities across Russia, ClickSoftware has enabled us to provide the best service to help our customers optimize field service processes as much as possible, which ultimately improves the long-term operating efficiency through the use of analytics and reports."
The ClickSoftware powered mobile field engineer management solution will allow more requests, and more jobs to be fulfilled daily. In addition, mobile staff and managers will have access to information via mobile devices online or offline. This will optimize the workflow of employees who will be able to communicate easily with each other and with the back-office systems.
"The Russian market is evolving, and service experience is a competitive differentiator. ClickSoftware is able to create streamlined and more efficient operations in Russia and all over the globe, enabling businesses to successfully address the challenges of delivering great service while maintaining profitability," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "We are proud to work with MAYKOR to ensure that the proper systems and processes for their customers are in place to support mobile workers in the field and give managers the visibility needed to monitor essential performance and metrics."
Furthermore, MAYKOR uses the ClickSoftware to manage its own service engineers throughout Russia. The system provides transparency and optimization of the entire process from work scheduling to reflection of actual results of the work performance. Automatic scheduling capabilities allow dispatchers to obtain an optimal schedule of work taking into account such factors as the current location of the engineers and addresses of service provision, skills and qualifications required to perform the work, man-loading, etc. Along with the use of the mobile ClickSoftware solution by the engineers, it was possible not only to increase the utilization of engineers' working time, but also to achieve maximum efficiency and compliance with the SLA levels with customers when performing both scheduled and emergency operations.
About MAYKOR (MAYKOR LLC) is the largest company in the Russian market of IT and business process outsourcing. The MAYKOR's mission is the effective operation of infrastructure and management of support functions of large and medium-sized enterprises across the country. Having its own network consisting of 83 branches and 400 local units and covering the entire territory of Russia, MAYKOR provides services on the one stop-shop principle. The company's staff numbers more than 4,000 certified specialists.
There are more than 1,200 companies among the customers of MAYKOR, including the largest geographically distributed companies of all industries. MAYKOR has a unique competence center, additional technical specialist industry-specific training programs, an advanced logistics infrastructure, an automated service rendering monitoring and control system, a quality management system in accordance with the ISO international standards. MAYKOR includes such subsidiaries as GMCS, ENSPACE, BetterFly etc. http://www.maykor.com.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to MAYKOR and its customers from using ClickSoftware's mobility and scheduling solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
+1-781-272-5903 ext. 2364
SOURCE ClickSoftware Technologies Ltd
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
Dec. 3, 2016 09:00 AM EST Reads: 431
Application transformation and DevOps practices are two sides of the same coin. Enterprises that want to capture value faster, need to deliver value faster – time value of money principle. To do that enterprises need to build cloud-native apps as microservices by empowering teams to build, ship, and run in production. In his session at @DevOpsSummit at 19th Cloud Expo, Neil Gehani, senior product manager at HPE, discussed what every business should plan for how to structure their teams to delive...
Dec. 3, 2016 08:30 AM EST Reads: 1,344
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, attendees learned about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how ...
Dec. 3, 2016 08:30 AM EST Reads: 673
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 3, 2016 08:30 AM EST Reads: 466
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 3, 2016 07:30 AM EST Reads: 693
"Qosmos has launched L7Viewer, a network traffic analysis tool, so it analyzes all the traffic between the virtual machine and the data center and the virtual machine and the external world," stated Sebastien Synold, Product Line Manager at Qosmos, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 3, 2016 07:00 AM EST Reads: 501
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Dec. 3, 2016 06:30 AM EST Reads: 5,997
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
Dec. 3, 2016 05:45 AM EST Reads: 6,918
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web ...
Dec. 3, 2016 05:30 AM EST Reads: 1,198
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Dec. 3, 2016 04:15 AM EST Reads: 1,712
Redis is not only the fastest database, but it has become the most popular among the new wave of applications running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 18th Cloud Expo, Dave Nielsen, Developer Relations at Redis Labs, shared the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
Dec. 3, 2016 04:15 AM EST Reads: 3,422
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, will share examples from a wide range of industries – includin...
Dec. 3, 2016 02:30 AM EST Reads: 1,523
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
Dec. 3, 2016 02:15 AM EST Reads: 1,497
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Phil Hombledal, Solution Architect at CollabNet, discussed how customers are able to achieve a level of transparency that e...
Dec. 3, 2016 02:15 AM EST Reads: 751
"We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 3, 2016 01:45 AM EST Reads: 782