|By Business Wire||
|March 11, 2014 11:21 AM EDT||
In the age of real-time visibility and mobility, field service automation is now an essential tool for any business that relies on scheduling and deploying resources to residential or commercial appointments. A good field service management solution improves efficiencies – from the first call to the final invoice – by providing visibility throughout the business. However, there are a number of software vendors that provide field service automation software, making it critical to understand which one is right for you.
FieldLocate, a leading field service automation software company, outlines five key considerations when selecting a field service management solution.
Tweet This: FieldLocate outlines five key considerations when selecting a field service management solution
How Should the Software Be Deployed?
Determining how the software will be deployed is an important question to answer early in the buying process, but can also be the most confusing question. The two most common deployment options are on premise or software-as-a-service (SaaS). With an on premise deployment, the customer must purchase the software upfront and run it on their own servers. The user then owns the rights to the software and is responsible for system maintenance.
SaaS delivers the software to users via web browsers and mobile devices such as smart phones and tablets. Instead of installing the software on your computer, you essentially rent the use of the software by paying a monthly subscription fee. Cloud-based solutions provide optimal flexibility because they can be accessed 24/7 from any device with Internet access. They typically have minimal start-up costs, and charge a nominal monthly fee per user. This scalable model is more affordable for small and mid-size businesses since no IT department is needed because the software vendor maintains and updates the software remotely.
Do You Have Mobile Devices for Technicians?
One of the biggest benefits of field service management software is the ability to connect with technicians through mobile devices. Not just through text or phone calls, but by utilizing an application on the device that is downloaded through the internet. To ensure you get the most out of a field service management system, you’ll need to invest in phones or tablets that have access to the internet for your crew. If these devices are already a part of your operating procedures, search for a field service management solution that is compatible with your mobile devices.
What Kind of Mobile Applications Are Available?
In addition to selecting a mobile device, you’ll also want to understand if the field service mobile application is a native app or browser-based. Just because it’s on a smartphone doesn’t mean it’s a native app. Some browser-based apps don’t perform well because they require constant connectivity to the internet, so if the internet connection is poor or gets broken, the app won’t work. A native app, meaning the software resides on the phone, minimizes the amount of time it takes to retrieve information or make updates. This helps technicians stay productive and not be bogged down by slow internet connections.
What Reports Are Important to Your Business?
The field service management system you select will collect a wealth of valuable data from every job, estimate, invoice, and customer you input into the system. If you’re looking for a system just to organize this information, almost any vendor will meet this need. But if you’re looking to analyze technician performance, open invoices, unconverted estimates or marketing lead sources, you’ll want a system that includes standard reports that are customizable so you can pull the information you need to identify inefficiencies or growth opportunities that can drive your business forward.
How Much Are You Willing to Spend?
There is no denying the importance of cost in your purchasing decision. Yet cost should be seen in a broad perspective because low entry costs may well result in higher total costs along the product lifecycle. When talking with vendors, be sure to inquire about total costs including training, support, implementation, and one-time costs. Remember, some of your staff members may not be tech savvy and, without proper training, will not use new technology in the field. The more your employees use the software, the more comfortable they will be with it and accept the true value it brings to your business.
To learn more, download the full “5 Questions to Consider When Selecting Field Service Management Software” eBook.
FieldLocate was developed with a specific focus on the needs of key service industries including HVAC, plumbing, electrical, pest control and other residential services. FieldLocate is specifically designed to improve the efficiency of these types of business with features that include appointment scheduling, automated timesheets, job location mapping, robust reporting and price book functionality. FieldLocate is an intuitive field service management solution that helps small to mid-sized businesses efficiently manage their field service operations, driving better business performance and reducing costs. FieldLocate automates manual, time-consuming scheduling, invoicing and recordkeeping processes so users gain real-time, end-to-end visibility of their entire field service operations. This easy-to-deploy, affordable SaaS solution can be accessed with a web browser or via a mobile app., giving business owners, office workers and field technicians access to critical business information anytime, anywhere. In the face-paced, dynamic work environments of the field service industry, FieldLocate helps businesses locate their field workers, appointments, customers and profits. For more information, visit www.fieldlocate.com.
"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Feb. 19, 2017 06:45 AM EST Reads: 5,348
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Feb. 19, 2017 05:45 AM EST Reads: 4,717
Zerto exhibited at SYS-CON's 18th International Cloud Expo®, which took place at the Javits Center in New York City, NY, in June 2016. Zerto is committed to keeping enterprise and cloud IT running 24/7 by providing innovative, simple, reliable and scalable business continuity software solutions. Through the Zerto Cloud Continuity Platform™, organizations can seamlessly move and protect virtualized workloads between public, private and hybrid clouds. The company’s flagship product, Zerto Virtual...
Feb. 19, 2017 05:45 AM EST Reads: 797
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
Feb. 19, 2017 05:00 AM EST Reads: 4,658
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Feb. 19, 2017 04:00 AM EST Reads: 10,965
We all know that data growth is exploding and storage budgets are shrinking. Instead of showing you charts on about how much data there is, in his General Session at 17th Cloud Expo, Scott Cleland, Senior Director of Product Marketing at HGST, showed how to capture all of your data in one place. After you have your data under control, you can then analyze it in one place, saving time and resources.
Feb. 19, 2017 03:00 AM EST Reads: 3,811
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Feb. 19, 2017 03:00 AM EST Reads: 1,532
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
Feb. 19, 2017 02:30 AM EST Reads: 748
910Telecom exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and exchanges.
Feb. 19, 2017 02:30 AM EST Reads: 1,277
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Feb. 19, 2017 01:15 AM EST Reads: 3,913
The IoT industry is now at a crossroads, between the fast-paced innovation of technologies and the pending mass adoption by global enterprises. The complexity of combining rapidly evolving technologies and the need to establish practices for market acceleration pose a strong challenge to global enterprises as well as IoT vendors. In his session at @ThingsExpo, Clark Smith, senior product manager for Numerex, discussed how Numerex, as an experienced, established IoT provider, has embraced a new m...
Feb. 19, 2017 12:45 AM EST Reads: 2,846
Niagara Networks exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
Feb. 19, 2017 12:15 AM EST Reads: 661
A look across the tech landscape at the disruptive technologies that are increasing in prominence and speculate as to which will be most impactful for communications – namely, AI and Cloud Computing. In his session at 20th Cloud Expo, Curtis Peterson, VP of Operations at RingCentral, will highlight the current challenges of these transformative technologies and share strategies for preparing your organization for these changes. This “view from the top” will outline the latest trends and developm...
Feb. 18, 2017 11:15 PM EST Reads: 1,837
Due of the rise of Hadoop, many enterprises are now deploying their first small clusters of 10 to 20 servers. At this small scale, the complexity of operating the cluster looks and feels like general data center servers. It is not until the clusters scale, as they inevitably do, when the pain caused by the exponential complexity becomes apparent. We've seen this problem occur time and time again. In his session at Big Data Expo, Greg Bruno, Vice President of Engineering and co-founder of StackIQ...
Feb. 18, 2017 10:15 PM EST Reads: 8,571
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Feb. 18, 2017 09:45 PM EST Reads: 643