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Finger Lakes Federal Credit Union Moves to Fiserv for Digital Banking and Payments
|By Business Wire
|March 12, 2014 10:21 AM EDT
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that Finger Lakes Federal Credit
Union (Finger Lakes FCU), a community credit union with 15,000 members
and $98 million in assets headquartered in Geneva, N.Y., has enhanced
its digital banking and payment capabilities through the addition of
multiple solutions from Fiserv. These include Corillian Online®
and Mobiliti™ for online and mobile banking, AllData® PFM for
personal financial management, and CheckFree® RXP®
and Popmoney® for bill payment and person-to-person (P2P)
payments. Finger Lakes FCU, which is seeing increased use of its
electronic channels, is using the new technology to position the credit
union to grow in a competitive market.
“Fiserv has demonstrated a commitment to continued innovation that will
enable us to offer our members the digital banking and payment services
they want, now and in the future,” said Bob McFadden, Executive Vice
President, Finger Lakes Federal Credit Union. “Our new services provide
members with more control over their finances and the ability to conduct
transactions using the channel that best suits their needs. For us, this
is an investment in building and retaining relationships.”
Finger Lakes FCU, a long-term Fiserv client, chose the digital banking
and payments services from Fiserv based, in part, on their ability to
integrate not only with the credit union’s Spectrum® account
processing platform from Fiserv, but also with other third-party
technologies. Credit union executives were also impressed with the
robust and clearly defined roadmaps for the solutions, including
Corillian Online, Mobiliti and CheckFree RXP.
Finger Lakes FCU went live on the new services following a conversion
that was completed in about six months from signing to implementation.
Finger Lakes FCU utilized Fiserv resources and training materials to
familiarize the credit union staff with the new capabilities. Staff was
then able to play a key role in educating members about the
enhancements. Due to this preparation the transition for members was a
By offering both Corillian Online and Mobiliti, Finger Lakes FCU
delivers a convenient, consistent experience across the online and
mobile channels. Finger Lakes FCU views the personal financial
management tools they offer via AllData PFM as a key differentiator in a
competitive market. The credit union is among the first to offer the
‘family view’ feature, enabling members to sign on once to view their
family’s entire relationship across multiple accounts.
Members also have access to new digital payment features that improve
their control over their money, including the ability to receive
electronic bills (e-bills) delivered directly to their online banking
account and the ability to make person-to-person payments via Popmoney.
The credit union plans to further expand these money movement
capabilities with the addition of mobile remote deposit capture, which
enables members to securely deposit a check by taking a picture of it
with their smartphone camera.
“Finger Lakes Federal Credit Union’s decision to offer enhanced digital
banking and payments capabilities demonstrates their commitment to
serving their members,” said Erich Litch, division president, Digital
Channels, Fiserv. “With these new technologies, the credit union is
poised to grow its membership and enrich relationships with existing
About Finger Lakes Federal Credit Union
Finger Lakes Federal Credit Union is a $98 million, community-based
credit union with three branches serving Ontario, Seneca & Yates
Counties. Finger Lakes FCU has a long-standing tradition of exemplary
service dating back to 1967. As its mission, Finger Lakes FCU helps its
members achieve their financial goals by providing convenient,
high-value financial products, delivered with exceptional personal
service. Finger Lakes FCU offers a full suite of personal banking
products and services. For a complete listing of products and services,
including more information on the new banking and bill pay offerings,
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
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