Welcome!

Related Topics: @DevOpsSummit, Java IoT, Microsoft Cloud, Linux Containers, @CloudExpo, @DXWorldExpo

@DevOpsSummit: Blog Feed Post

Quantifying the Value of DevOps

DevOps consists of tools, processes, and the cultural change to apply both across an organization

In my experience when you work in IT the executive team rarely focuses on your team until you experience a catastrophic failure - once you do you are the center of attention until services are back to normal. It is easy to ignore the background work that IT teams spend most of their days on just to keep everything running smoothly. In this post I will discuss how to quantify the value of DevOps to organizations. The notion of DevOps is simple: Developers working together with Operations to get things done faster in an automated and repeatable way. If the process is working the cycle looks like:

DevOps

DevOps consists of tools, processes, and the cultural change to apply both across an organization. In my experience in large companies this is usually driven from the top down, and in smaller companies this comes organically from the bottom up.

When I started in IT I worked as a NOC engineer for a datacenter. Most my days were spent helping colocation customers install or upgrade their servers. If one of our managed servers failed it was my responsibility to fix it as fast as possible. Other days were spent as a consultant helping companies manage their applications. This is when most web applications were simple with only two servers - a database and an app server:

monolithic_app

As I grew in my career I moved to the engineering side and worked developing very large web applications. The applications I worked on were much more complex then what I was used to in my datacenter days. It is not just the architecture and code that is more complex, but the operational overhead to manage such large infrastructure requires an evolved attitude and better tools.

distributed_app

When I built and deployed applications we had to build our servers from the ground up. In the age of the cloud you get to choose which problems you want to spend time solving. If you choose an Infrastructure as a service provider you own not only your application and data, but the middleware and operating system as well. If you pick a platform as a service you just have to support your application and data. The traditional on-premise option while giving you the most freedom, also carries the responsibility for managing the hardware, network, and power. Pick your battles wisely:

Screen Shot 2014-03-12 at 11.50.15 AM

As an application owner on a large team you find out quickly how well a team works together. In the pre-DevOps days the typical process to resolve an operational issues looked like this:

Screen Shot 2014-03-12 at 11.49.50 AM

  1. Support creates a ticket and assigns a relative priority
  2. Operations begins to investigate and blames developers
  3. Developer say its not possible as it works in development and bounces the ticket back to operations
  4. Operations team escalates the issue to management until operations and developers are working side by side to find the root cause
  5. Both argue that the issue isn't as severe as being stated so they reprioritize
  6. Management hears about the ticket and assigns it Severity or Priority 1
  7. Operations and Developers find the root cause together and fix the issue
  8. Support closes the ticket

Many times we wasted a lot of time investigating support tickets that weren't actually issues. We investigated them because we couldn't rely on the health checks and monitoring tools to determine if the issue was valid. Either the ticket couldn't be reproduced or the issues were with a third-party. Either way we had to invest the time required to figure it out. Never once did we calculate how much money the false positives cost the company in man-hours.

Screen Shot 2014-03-12 at 11.50.35 AM

With better application monitoring tools we are able to reduce the number of false positive and the wasted money the company spent.

How much revenue did the business lose?

noidea

I never once was able to articulate how much money our team saved the company by adding tools and improving processes. In the age of DevOps there are a lot of tools in the DevOps toolchain.

By adopting infrastructure automation with tools like Chef, Puppet, and Ansible you can treat your infrastructure as code so that it is automated, versioned, testable, and most importantly repeatable. The next time a server goes down it takes seconds to spin up an identical instance. How much time have you saved the company by having a consistent way to manage configuration changes?

By adopting deployment automation with tools like Jenkins, Fabric, and Capistrano you can confidently and consistently deploy applications across your environments. How much time have you saved the company by reducing build and deployment issues?

By adopting log automation using tools such as Logstash, Splunk, SumoLogic and Loggly you can aggregate and index all of your logs across every service. How much time have you saved the company by not having to manually find the machine causing the problem and retrieve the associated logs in a single click?

By adopting application performance management tools like AppDynamics you can easily get code level visibility into production problems and understand exactly what nodes are causing problems. How much time have you saved the company by adopting APM to decrease the mean time to resolution?

By adoption run book automation through tools like AppDynamics you can automate responses to common application problems and auto-scale up and down in the cloud. How much time have you saved the company by automatically fixing common application failures with out even clicking a button?

Understanding the value these tools and processes have on your organization is straightforward:

devops_tasks

DevOps = Automation & Collaboration = Time = Money

When applying DevOps across your organization the most valuable advice I can give is to automate everything and always plan to fail. A survey from RebelLabs/ZeroTurnaround shows that:

  1. DevOps teams spend more time improving things and less time fixing things
  2. DevOps teams recover from failures faster
  3. DevOps teams release apps more than twice as fast

How much does an outage cost in your company?

This post was inspired by a tech talk I have given in the past: https://speakerdeck.com/dustinwhittle/devops-pay-raise-devnexus

The post Quantifying the value of DevOps written by Dustin.Whittle appeared first on Application Performance Monitoring Blog from AppDynamics.

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

Latest Stories
"Storpool does only block-level storage so we do one thing extremely well. The growth in data is what drives the move to software-defined technologies in general and software-defined storage," explained Boyan Ivanov, CEO and co-founder at StorPool, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
ChatOps is an emerging topic that has led to the wide availability of integrations between group chat and various other tools/platforms. Currently, HipChat is an extremely powerful collaboration platform due to the various ChatOps integrations that are available. However, DevOps automation can involve orchestration and complex workflows. In his session at @DevOpsSummit at 20th Cloud Expo, Himanshu Chhetri, CTO at Addteq, will cover practical examples and use cases such as self-provisioning infra...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
As Marc Andreessen says software is eating the world. Everything is rapidly moving toward being software-defined – from our phones and cars through our washing machines to the datacenter. However, there are larger challenges when implementing software defined on a larger scale - when building software defined infrastructure. In his session at 16th Cloud Expo, Boyan Ivanov, CEO of StorPool, provided some practical insights on what, how and why when implementing "software-defined" in the datacent...
Blockchain. A day doesn’t seem to go by without seeing articles and discussions about the technology. According to PwC executive Seamus Cushley, approximately $1.4B has been invested in blockchain just last year. In Gartner’s recent hype cycle for emerging technologies, blockchain is approaching the peak. It is considered by Gartner as one of the ‘Key platform-enabling technologies to track.’ While there is a lot of ‘hype vs reality’ discussions going on, there is no arguing that blockchain is b...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, discussed the b...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Is advanced scheduling in Kubernetes achievable?Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, answered these questions and demonstrated techniques for implementing advanced scheduling. For example, using spot instances and co...
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
The use of containers by developers -- and now increasingly IT operators -- has grown from infatuation to deep and abiding love. But as with any long-term affair, the honeymoon soon leads to needing to live well together ... and maybe even getting some relationship help along the way. And so it goes with container orchestration and automation solutions, which are rapidly emerging as the means to maintain the bliss between rapid container adoption and broad container use among multiple cloud host...
Imagine if you will, a retail floor so densely packed with sensors that they can pick up the movements of insects scurrying across a store aisle. Or a component of a piece of factory equipment so well-instrumented that its digital twin provides resolution down to the micrometer.
The need for greater agility and scalability necessitated the digital transformation in the form of following equation: monolithic to microservices to serverless architecture (FaaS). To keep up with the cut-throat competition, the organisations need to update their technology stack to make software development their differentiating factor. Thus microservices architecture emerged as a potential method to provide development teams with greater flexibility and other advantages, such as the abili...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.