Welcome!

News Feed Item

Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

NEW YORK, March 13, 2014 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)
http://www.reportlinker.com/p02048448/Speech-Analytics-Market-[Solutions-Speech-Engine-Indexing--Analysis-Reports--Dashboards-Applications-Business-Process-Agent-Performance-Market-Intelligence-Risk--Compliance-Management--CEM]---Worldwide-Market-Forecast-2014-2019.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Solution_Integration

The speech analytics market analysis consists of various types of solutions and services, applications, deployment types, organization size, verticals, and regions. The overall market size is found by adding up the market size of each solution and services such as speech engine, indexing and analysis, software query, engine reports and dashboards, professional services and support, maintenance services, and others.
In speech analytics, each solution and service is playing an important role in the market. These solutions and services support various applications including business process management, agent performance management, customer experience management, market intelligence management, risk and compliance management, and other applications.

Most of the enterprises are focusing on marketing effectiveness, reducing causes of attrition, ensuring script compliance for competitive, and market intelligence. Speech analytics helps to gain business intelligence through latest promotional strategies. The call analysis helps enterprises to listen to customer voices and monitor trends, which in turn helps them to support their marketing strategies. Hence, the increased focus on competitive and market intelligence is one of the major drivers for the speech analytics market.
With the use of speech analytics, one can create categories which are the most important to their business and locate the root cause of any topic of interest to the call center. Integrating speech analytics with contact centers and trading desks will put financial service companies back on the driver's seat. They will have a wealth of information at their disposal to evaluate market trends, optimize internal process, and improve customer service.

A new innovation, such as real-time speech analytics, is higher version of traditional speech analytics. Real-time speech analytics offers a great help for enterprises by analyzing customer interactions while they happen. It helps in gaining the greatest business values and empowers the agent to take the next best action. It identifies situations and events in verbal conversations and generates relevant information which can positively impact the interaction's outcomes.

The report is expected to help the market leaders/new entrants in this market in the following ways:

1. This report segments the market into solutions and services, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across the applications, deployment type, organization size, verticals, and regions.
2. This report will help them better understand the competitor and gain more insights to better position their business. There is a separate section on competitive landscape that includes competitors' ecosystem and their roles in the market. Besides, there are company profiles of the top 10 players in this market. In this section, market internals are provided that can put them ahead of the competitors.
3. The report helps them to understand the overall growth of the market. The report provides information and analysis of key market drivers, restraints, challenges, and opportunities.

1 INTRODUCTION 18

1.1 KEY TAKE-AWAYS 18
1.2 REPORT DESCRIPTION 18
1.3 MARKETS COVERED 19
1.4 STAKEHOLDERS 20
1.5 RESEARCH METHODOLOGY 21
1.5.1 KEY DATA POINTS 21
1.5.2 DATA TRIANGULATION AND MARKET FORECASTING 22
1.6 FORECAST ASSUMPTIONS 23

2 EXECUTIVE SUMMARY 24

2.1 ABSTRACT 24
2.2 OVERALL MARKET SIZE 25

3 MARKET OVERVIEW 27

3.1 MARKET DEFINITION 28
3.2 MARKET EVOLUTION 28
3.3 MARKET SEGMENTATION 29
3.4 MARKET DYNAMICS 31
3.4.1 DRIVERS 31
3.4.1.1 Call center 31
3.4.1.2 Increased importance of voice in multichannel world 31
3.4.1.3 Increased focus on competitive and market intelligence 31
3.4.1.4 Risk and compliance management 32
3.4.2 RESTRAINTS 32
3.4.2.1 Increasing cost 32
3.4.2.2 Lack of awareness 32
3.4.3 OPPORTUNITIES 33
3.4.3.1 New areas of implementation 33
3.4.3.2 Growing demand for cloud analytics 33
3.4.3.3 Real-time speech analytics 33
3.4.4 IMPACT ANALYSIS OF DROS 34
3.5 VALUE CHAIN 35

4 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY TYPES 36

4.1 INTRODUCTION 37
4.2 MARKET SIZE AND FORECAST 37

5 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY SOLUTIONS 40

5.1 INTRODUCTION 40
5.2 MARKET SIZE AND FORECAST 40
5.3 SPEECH ENGINE 43
5.3.1 OVERVIEW 43
5.3.2 MARKET SIZE AND FORECAST 43
5.4 INDEXING AND ANALYSIS 45
5.4.1 OVERVIEW 45
5.4.2 MARKET SIZE AND FORECAST 45
5.5 QUERY ENGINE AND SEARCH TOOL 47
5.5.1 OVERVIEW 47
5.5.2 MARKET SIZE AND FORECAST 47
5.6 REPORTS AND DASHBOARDS 49
5.6.1 OVERVIEW 49
5.6.2 MARKET SIZE AND FORECAST 49
5.7 OTHERS 50
5.7.1 OVERVIEW 50
5.7.2 MARKET SIZE AND FORECAST 51

6 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY SERVICES 53

6.1 INTRODUCTION 53
6.2 MARKET SIZE AND FORECAST 53
6.3 PROFESSIONAL SERVICES 56
6.3.1 OERVIEW 56
6.3.2 MARKET SIZE AND FORECAST 56
6.4 SUPPORT AND MAINTENANCE SERVICES 58
6.4.1 OVERVIEW 58
6.4.2 MARKET SIZE AND FORECAST 58

7 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY APPLICATIONS 60

7.1 INTRODUCATION 61
7.2 MARKET SIZE AND FORECAST 61
7.3 BUSINESS PROCESS MANAGEMENT 64
7.3.1 OVERVIEW 64
7.3.2 MARKET SIZE AND FORECAST 64
7.4 AGENT PERFORMANCE MANAGEMENT 65
7.4.1 OVERVIEW 65
7.4.2 MARKET SIZE AND FORECAST 65
7.5 CUSTOMER EXPERIENCE MANAGEMENT 66
7.5.1 OVERVIEW 66
7.5.2 MARKET SIZE AND FORECAST 66
7.6 MARKET INTELLIGENCE MANAGEMENT 67
7.6.1 OVERVIEW 67
7.6.2 MARKET SIZE AND FORECAST 67
7.7 RISK AND COMPLIANCE MANAGEMENT 68
7.7.1 OVERVIEW 68
7.7.2 MARKET SIZE AND FORECAST 69
7.8 OTHERS 70
7.8.1 OVERVIEW 70
7.8.2 MARKET SIZE AND FORECAST 70

8 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY DEPLOYMENT TYPES 71

8.1 INTRODUCTION 72
8.2 MARKET SIZE AND FORECAST 72
8.3 ON-PREMISE 75
8.3.1 OVERVIEW 75
8.3.2 MARKET SIZE AND FORECAST 75
8.4 ON-DEMAND 76
8.4.1 OVERVIEW 76
8.4.1.1 MARKET SIZE AND FORECAST 76

9 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY ORGANIZATION SIZE 78

9.1 INTRODUCTION 79
9.2 MARKET SIZE AND FORECAST 79
9.3 SMALL AND MEDIUM-SIZE BUSINESSES (SMBS) 82
9.3.1 OVERVIEW 82
9.3.2 MARKET SIZE AND FORECAST 82
9.4 LARGE ENTERPRISES 83
9.4.1 OVERVIEW 83
9.4.2 MARKET SIZE AND FORECAST 83

10 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY VERTICALS 85

10.1 INTRODUCTION 86
10.2 MARKET SIZE AND FORECAST 86
10.3 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 89
10.3.1 OVERVIEW 89
10.3.2 MARKET SIZE AND FORECAST 89
10.4 CONSUMER GOODS AND RETAIL 91
10.4.1 OVERVIEW 91
10.4.2 MARKET SIZE AND FORECAST 92
10.5 HEALTHCARE AND LIFE SCIENCES 93
10.5.1 OVERVIEW 93
10.5.2 MARKET SIZE AND FORECAST 94
10.6 GOVERNMENT, DEFENSE, AND AEROSPACE 95
10.6.1 OVERVIEW 95
10.6.2 MARKET SIZE AND FORECAST 96
10.7 MANUFACTURING 98
10.7.1 OVERVIEW 98
10.7.2 MARKET SIZE AND FORECAST 99
10.8 TRANSPORTATION AND LOGISTICS 100

10.8.1 OVERVIEW 100
10.8.2 MARKET SIZE AND FORECAST 101
10.9 TRAVEL AND HOSPITALITY 103
10.9.1 OVERVIEW 103
10.9.2 MARKET SIZE AND FORECAST 104
10.10 TELECOMMUNICATION AND IT 105
10.10.1 OVERVIEW 105
10.10.2 MARKET SIZE AND FORECAST 106
10.11 MEDIA AND ENTERTAINMENT 108
10.11.1 OVERVIEW 108
10.11.2 MARKET SIZE AND FORECAST 108
10.12 PUBLIC SECTOR, ENERGY, AND UTILITIES 110
10.12.1 OVERVIEW 110
10.12.2 MARKET SIZE AND FORECAST 111
10.13 OUTSOURCING 113
10.13.1 OVERVIEW 113
10.13.2 MARKET SIZE AND FORECAST 114
10.14 OTHERS 116
10.14.1 OVERVIEW 116
10.14.2 MARKET SIZE AND FORECAST 117

11 SPEECH ANALYTICS: MARKET SIZE AND FORECAST BY REGIONS 119

11.1 INTRODUCTION 119
11.2 MARKET SIZE AND FORECAST 119
11.2.1 PARFAIT CHART 120
11.2.2 REGIONAL MARKET LIFECYCLE 121
11.3 NORTH AMERICA (NA) 122
11.3.1 OVERVIEW 122
11.3.2 MARKET SIZE AND FORECAST 122
11.4 EUROPE 124
11.4.1 OVERVIEW 124
11.4.2 MARKET SIZE AND FORECAST 125
11.5 ASIA PACIFIC (APAC) 128
11.5.1 OVERVIEW 128
11.5.2 MARKET SIZE AND FORECAST 128
11.6 MIDDLE EAST AND AFRICA (MEA) 130
11.6.1 OVERVIEW 130
11.6.2 MARKET SIZE AND FORECAST 131
11.7 LATIN AMERICA (LA) 134
11.7.1 OVERVIEW 134
11.7.2 MARKET SIZE AND FORECAST 134

12 SPEECH ANALYTICS: MARKET LANDSCAPE 137

12.1 COMPETITIVE LANDSCAPE 137
12.1.1 ECOSYSTEM AND ROLES 137
12.2 END-USER LANDSCAPE 138
12.2.1 MARKET OPPORTUNITY ANALYSIS 138
12.2.2 END-USER ANALYSIS 139
12.2.2.1 Call center growth 139
12.2.2.2 Return on Investment (ROI) growth 139
12.2.2.3 Demand for speech analytics across verticals 139

13 COMPANY PROFILES 141 (Introduction, Products & Services, Strategy & Analyst Insights, New Developments, MnM View)*

13.1 ASPECT SOFTWARE 141
13.2 AVAYA, INC. 144
13.3 CALABRIO 148
13.4 CALLMINER 151
13.5 GENESYS TELECOMMUNICATIONS LABORATORIES 154
13.6 HP AUTONOMY 157
13.7 NEXIDIA, INC. 160
13.8 NICE SYSTEMS, INC. 164
13.9 NUANCE COMMUNICATIONS 167
13.10 VERINT SYSTEMS, INC. 170
*Details on MarketsandMarkets View, Introduction, Products & Services, Strategy & Analyst Insights, New Developments might not be captured in case of unlisted companies.
APPENDIX 173
- MERGERS & ACQUISITIONS (M&A) 173
- VC FUNDING ANALYSIS 176
- SOCIAL REACH 177

LIST OF TABLES

TABLE 1 SPEECH ANALYTICS MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 25
TABLE 2 SPEECH ANALYTICS MARKET SIZE, BY TYPES, 2014-2019 ($MILLION) 37
TABLE 3 SPEECH ANALYTICS MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 40
TABLE 4 SPEECH ANALYTICS: SPEECH ENGINE MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 43
TABLE 5 SPEECH ANALYTICS: SPEECH ENGINE MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 45
TABLE 6 SPEECH ANALYTICS: QUERY ENGINE AND SEARCH TOOL MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 47
TABLE 7 SPEECH ANALYTICS: REPORTS AND DASHBOARD MARKET SIZE,
BY VERTICAL, 2014-2019 ($MILLION) 49
TABLE 8 SPEECH ANALYTICS: OTHER SOLUTIONS MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 51
TABLE 9 SPEECH ANALYTICS MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 53
TABLE 10 SPEECH ANALYTICS: PROFESSIONAL SERVICES MARKET SIZE,
BY VERTICAL, 2014-2019 ($MILLION) 56
TABLE 11 SPEECH ANALYTICS: SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY VERTICAL, 2014-2019 ($MILLION) 58
TABLE 12 SPEECH ANALYTICS, BY APPLICATION, 2014-2019 ($MILLION) 61
TABLE 13 SPEECH ANALYTICS: BUSINESS PROCESS MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 64

TABLE 14 SPEECH ANALYTICS: AGENT PERFORMANCE MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 65
TABLE 15 SPEECH ANALYTICS: CUSTOMER EXPERIENCE MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 66
TABLE 16 SPEECH ANALYTICS: MARKET INTELLIGENCE MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 67
TABLE 17 SPEECH ANALYTICS: RISK AND COMPLIANCE MANAGEMENT APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 69
TABLE 18 SPEECH ANALYTICS: OTHER APPLICATION MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 70
TABLE 19 SPEECH ANALYTICS BY DEPLOYMENT TYPE, 2014-2019 ($MILLION) 72
TABLE 20 SPEECH ANALYTICS: ON-PREMISE MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 75
TABLE 21 SPEECH ANALYTICS: ON-DEMAND MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 76
TABLE 22 SPEECH ANALYTICS BY ORGANIZATION SIZE, 2014-2019 ($MILLION) 79
TABLE 23 SPEECH ANALYTICS: SMBS MARKET SIZE, BY APPLICATION,
2014-2019 ($MILLION) 82
TABLE 24 SPEECH ANALYTICS: LARGE ENTERPRISES MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 83
TABLE 25 SPEECH ANALYTICS MARKET SIZE, BY VERTICAL,
2014-2019 ($MILLION) 86

TABLE 26 SPEECH ANALYTICS: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 89
TABLE 27 SPEECH ANALYTICS: BANKING, FINANCIAL SERVICES, AND INSURANCE MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 90
TABLE 28 SPEECH ANALYTICS: CONSUMER GOODS AND RETAIL MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 92
TABLE 29 SPEECH ANALYTICS: CONSUMER GOODS AND RETAIL MARKET SIZE,
BY REGION, 2014-2019 ($MILLION) 93
TABLE 30 SPEECH ANALYTICS: HEALTHCARE AND LIFE SCIENCES MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 94
TABLE 31 SPEECH ANALYTICS: HEALTHCARE AND LIFE SCIENCES MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 95
TABLE 32 SPEECH ANALYTICS: GOVERNMENT, DEFENSE, AND AEROSPACE MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 96
TABLE 33 SPEECH ANALYTICS: GOVERNMENT, DEFENSE, AND AEROSPACE MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 97
TABLE 34 SPEECH ANALYTICS: MANUFACTURING MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 99
TABLE 35 SPEECH ANALYTICS: MANUFACTURING MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 100
TABLE 36 SPEECH ANALYTICS: TRANSPORTATION AND LOGISTICS MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 101
TABLE 37 SPEECH ANALYTICS: TRANSPORTATION AND LOGISTICS MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 102
TABLE 38 SPEECH ANALYTICS: TRAVEL AND HOSPITALITY MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 104
TABLE 39 SPEECH ANALYTICS: TRAVEL AND HOSPITALITY MARKET SIZE,
BY REGION, 2014-2019 ($MILLION) 105
TABLE 40 SPEECH ANALYTICS: TELECOMMUNICATION AND IT MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 106

TABLE 41 SPEECH ANALYTICS: TELECOMMUNICATION AND IT MARKET SIZE,
BY REGION, 2014-2019 ($MILLION) 107
TABLE 42 SPEECH ANALYTICS: MEDIA AND ENTERTAINMENT MARKET SIZE,
BY APPLICATION, 2014-2019 ($MILLION) 108
TABLE 43 SPEECH ANALYTICS: MEDIA AND ENTERTAINMENT MARKET SIZE,
BY REGION, 2014-2019 ($MILLION) 109
TABLE 44 SPEECH ANALYTICS: PUBLIC SECTOR, ENERGY, AND UTILITIES MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 111
TABLE 45 SPEECH ANALYTICS: PUBLIC SECTOR, ENERGY, AND UTILITIES MARKET SIZE, BY REGION, 2014-2019 ($MILLION) 112
TABLE 46 SPEECH ANALYTICS: OUTSOURCING MARKET SIZE, BY APPLICATION, 2014-2019 ($MILLION) 114
TABLE 47 SPEECH ANALYTICS: OUTSOURCING MARKET SIZE, BY REGION,
2014-2019 ($MILLION) 115
TABLE 48 SPEECH ANALYTICS: OTHER MARKET SIZE, BY APPLICATION,
2014-2019 ($MILLION) 117
TABLE 49 SPEECH ANALYTICS: OTHER MARKET SIZE, BY REGION,
2014-2019 ($MILLION) 118
TABLE 50 SPEECH ANALYTICS: NA MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 122
TABLE 51 SPEECH ANALYTICS: NA MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 123
TABLE 52 SPEECH ANALYTICS: NA MARKET SIZE, BY DEPLOYMENT TYPE,
2014-2019 ($MILLION) 123
TABLE 53 SPEECH ANALYTICS: NA MARKET SIZE, BY ORGANIZATION SIZE,
2014-2019 ($MILLION) 124

TABLE 54 SPEECH ANALYTICS: EUROPE MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 125
TABLE 55 SPEECH ANALYTICS: EUROPE MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 126
TABLE 56 SPEECH ANALYTICS: EUROPE MARKET SIZE, BY DEPLOYMENT TYPE, 2014-2019 ($MILLION) 126
TABLE 57 SPEECH ANALYTICS: EUROPE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 ($MILLION) 127
TABLE 58 SPEECH ANALYTICS: APAC MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 128
TABLE 59 SPEECH ANALYTICS: APAC MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 129
TABLE 60 SPEECH ANALYTICS: APAC MARKET SIZE, BY DEPLOYMENT TYPE,
2014-2019 ($MILLION) 129
TABLE 61 SPEECH ANALYTICS: APAC MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 ($MILLION) 130
TABLE 62 SPEECH ANALYTICS: MEA MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 131
TABLE 63 SPEECH ANALYTICS: MEA MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 132
TABLE 64 SPEECH ANALYTICS: MEA MARKET SIZE, BY DEPLOYMENT TYPE,
2014-2019 ($MILLION) 132
TABLE 65 SPEECH ANALYTICS: MEA MARKET SIZE, BY ORGANIZATION SIZE, 2014-2019 ($MILLION) 133
TABLE 66 SPEECH ANALYTICS: LA MARKET SIZE, BY SOLUTIONS,
2014-2019 ($MILLION) 134
TABLE 67 SPEECH ANALYTICS: LA MARKET SIZE, BY SERVICES,
2014-2019 ($MILLION) 135
TABLE 68 SPEECH ANALYTICS: LA MARKET SIZE, BY DEPLOYMENT TYPE,
2014-2019 ($MILLION) 135
TABLE 69 SPEECH ANALYTICS: LA MARKET SIZE, BY ORGANIZATION SIZE,
2014-2019 ($MILLION) 136

LIST OF FIGURES

FIGURE 1 DATA TRIANGULATION, TOP-DOWN AND BOTTOM-UP APPROACH 22
FIGURE 2 SPEECH ANALYTICS MARKET, BY REGION,
2014-2019 ($MILLION, Y-O-Y %) 26
FIGURE 3 SPEECH ANALYTICS MARKET SEGMENTATION 29
FIGURE 4 SPEECH ANALYTICS: TIME-IMPACT ANALYSIS OF DYNAMICS 34
FIGURE 5 SPEECH ANALYTICS: VALUE CHAIN 35
FIGURE 6 SPEECH ANALYTICS MARKET, BY TYPE,
2014-2019 ($MILLION, Y-O-Y %) 38
FIGURE 7 SPEECH ANALYTICS MARKET, BY TYPE, 2014-2019 (Y-O-Y %) 39
FIGURE 8 SPEECH ANALYTICS MARKET, BY SOLUTIONS,
2014-2019 ($MILLION, Y-O-Y %) 41
FIGURE 9 SPEECH ANALYTICS MARKET, BY SOLUTIONS, 2014-2019 (Y-O-Y %) 42
FIGURE 10 SPEECH ANALYTICS MARKET, BY SERVICES,
2014-2019 ($MILLION, Y-O-Y %) 54

FIGURE 11 SPEECH ANALYTICS MARKET, BY SERVICES, 2014-2019 (Y-O-Y %) 55
FIGURE 12 SPEECH ANALYTICS MARKET, BY APPLICATION,
2014-2019 ($MILLION, Y-O-Y %) 62
FIGURE 13 SPEECH ANALYTICS MARKET, BY APPLICATION, 2014-2019 (Y-O-Y %) 63
FIGURE 14 SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPES,
2014-2019 ($MILLION, Y-O-Y %) 73
FIGURE 15 SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPES,
2014-2019 (Y-O-Y %) 74
FIGURE 16 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE,
2014-2019 ($MILLION, Y-O-Y %) 80
FIGURE 17 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE,
2014-2019 (Y-O-Y %) 81
FIGURE 18 SPEECH ANALYTICS MARKET, BY VERTICAL,
2014-2019 ($MILLION, Y-O-Y %) 87
FIGURE 19 SPEECH ANALYTICS MARKET, BY VERTICAL, 2014-2019 (Y-O-Y %) 88
FIGURE 20 SPEECH ANALYTICS MARKET, BY REGION, 2014-2019 (Y-O-Y %) 119
FIGURE 21 REGION-WISE SPEECH ANALYTICS MARKET SIZE, 2014-2019 120
FIGURE 22 REGION-WISE SPEECH ANALYTICS MARKET SIZE, 2014-2019 121
FIGURE 23 SPEECH ANALYTICS: ECOSYSTEM 137
FIGURE 24 SPEECH ANALYTICS OPPORTUNITY ANALYSIS 138
FIGURE 25 SPEECH ANALYTICS: SOCIAL REACH 177

To order this report: Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)
http://www.reportlinker.com/p02048448/Speech-Analytics-Market-[Solutions-Speech-Engine-Indexing--Analysis-Reports--Dashboards-Applications-Business-Process-Agent-Performance-Market-Intelligence-Risk--Compliance-Management--CEM]---Worldwide-Market-Forecast-2014-2019.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Solution_Integration

__________________________
Contact Clare: [email protected]
US: (339)-368-6001
Intl: +1 339-368-6001

SOURCE Reportlinker

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, discussed how research has demonstrated the value of Machine Learning in delivering next generation analytics to imp...
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
With over 720 million Internet users and 40–50% CAGR, the Chinese Cloud Computing market has been booming. When talking about cloud computing, what are the Chinese users of cloud thinking about? What is the most powerful force that can push them to make the buying decision? How to tap into them? In his session at 18th Cloud Expo, Yu Hao, CEO and co-founder of SpeedyCloud, answered these questions and discussed the results of SpeedyCloud’s survey.
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develo...
SYS-CON Events announced today that MangoApps will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device.
Large scale deployments present unique planning challenges, system commissioning hurdles between IT and OT and demand careful system hand-off orchestration. In his session at @ThingsExpo, Jeff Smith, Senior Director and a founding member of Incenergy, will discuss some of the key tactics to ensure delivery success based on his experience of the last two years deploying Industrial IoT systems across four continents.
Redis is not only the fastest database, but it is the most popular among the new wave of databases running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 19th Cloud Expo, Dave Nielsen, Developer Advocate, Redis Labs, will share the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
Basho Technologies has announced the latest release of Basho Riak TS, version 1.3. Riak TS is an enterprise-grade NoSQL database optimized for Internet of Things (IoT). The open source version enables developers to download the software for free and use it in production as well as make contributions to the code and develop applications around Riak TS. Enhancements to Riak TS make it quick, easy and cost-effective to spin up an instance to test new ideas and build IoT applications. In addition to...
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, discussed using predictive analytics to mon...
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
In his session at @DevOpsSummit at 19th Cloud Expo, Yoseph Reuveni, Director of Software Engineering at Jet.com, will discuss Jet.com's journey into containerizing Microsoft-based technologies like C# and F# into Docker. He will talk about lessons learned and challenges faced, the Mono framework tryout and how they deployed everything into Azure cloud. Yoseph Reuveni is a technology leader with unique experience developing and running high throughput (over 1M tps) distributed systems with extre...
"We've discovered that after shows 80% if leads that people get, 80% of the conversations end up on the show floor, meaning people forget about it, people forget who they talk to, people forget that there are actual business opportunities to be had here so we try to help out and keep the conversations going," explained Jeff Mesnik, Founder and President of ContentMX, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.