|By PR Newswire||
|March 13, 2014 10:39 AM EDT||
NEW YORK, March 13, 2014 /PRNewswire/ -- CafeX, a leading provider of real-time customer engagement solutions and software, announced that it will demonstrate its revolutionary Fusion Live Assist™ customer interaction solution at Enterprise Connect 2014. The event, regarded as the premier conference for communications technology providers, will take place March 17 through 20 at the Gaylord Palms in Orlando Florida. CafeX will be located at booth #1524 throughout the exhibition.
A finalist for this year's Best of Enterprise Connect competition, Fusion Live Assist enables customers to interact with enterprise personnel using high-definition video, screen sharing, co-browsing and more directly from company websites and mobile applications. Businesses can deliver omni-channel customer contact solutions that improve loyalty and maximize agent efficiency while leveraging incumbent technology investments.
CafeX Fusion Live Assist Highlights
- Users can contact enterprise agents via one-way or two-way high-definition video and voice with a single click from web and mobile applications
- Users can share application screens from their tablet, smartphone or browser and allow remote control by an expert
- Advisors can draw on users' screens and push documents, files, videos and other content
- Agents can generate a unique URL and send it to users to launch live assist sessions
- Users can request a callback, bypass IVR menus with context-based routing, view IVR menus visually and access other existing contact center features from mobile and web apps
- Two lines of code to implement Live Assist within iOS and Android mobile platforms
- Support for major browser vendors with no plugin required for Google Chrome and Mozilla FireFox
- Support for both VP8 and H.264 video codecs to minimize transcoding and ensure scalability
- Dr. E. Brent Kelly, principal analyst and consultant, KelCor
"CafeX has created a simple software development toolkit that allows programmers to add WebRTC-based voice and video to mobile or web apps —without plugins. Amazon opened the door to live mobile customer service with its 'Mayday' button last year, and CafeX is expanding this trend by providing a platform that can enable live assist capabilities for a wide array of applications and use cases in apps developed for Android, iOS, and soon Windows mobile devices as well as for the four popular browsers: Chrome, Firefox, Internet Explorer, and Safari. This kind of omni-channel customer engagement is changing the customer interaction landscape."
- Kris Hopkins, senior vice president of product management and strategy, CafeX Communications
"With two lines of code, Fusion Live Assist transforms nearly any web or mobile app into a real-time communication portal. There is no need for users to leave the application, download a plugin or launch a separate communications client. With positive feedback from customers, industry thought leaders and the Best of Enterprise Connect selection committee, Live Assist will engender customer loyalty, deliver personalized interactions and expedite issue resolution online. We are looking forward to an exciting week at Enterprise Connect as we showcase Live Assist. Live Assist will substantially improve the face of customer interactions."
About CafeX Communications
CafeX is a leading provider of real-time customer engagement solutions. CafeX software for WebRTC and mobile B2C collaboration seamlessly connects customers to businesses from within mobile and web applications. Powerful developer toolkits and server components embed existing enterprise communications within applications on smartphones, tablets and desktops, enabling businesses to deliver omni-channel experiences characterized by consistent, integrated and personalized customer engagement across multiple interaction channels. For more information about CafeX please visit www.cafex.com.
About Enterprise Connect®
Enterprise Connect® is the leading conference and exhibition in North America for enterprise communications and collaboration systems, software and services. Enterprise Connect® brings corporate IT decision makers together with the industry's suppliers, analysts and consultants to focus on the issues central to enterprise communications and collaboration networks. Enterprise Connect® owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.
VP Marketing & Partner Development
+1 (646) 351-0054
+1 (515) 708-1296
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
Jul. 31, 2015 03:00 PM EDT Reads: 491
There are many considerations when moving applications from on-premise to cloud. It is critical to understand the benefits and also challenges of this migration. A successful migration will result in lower Total Cost of Ownership, yet offer the same or higher level of robustness. In his session at 15th Cloud Expo, Michael Meiner, an Engineering Director at Oracle, Corporation, analyzed a range of cloud offerings (IaaS, PaaS, SaaS) and discussed the benefits/challenges of migrating to each offe...
Jul. 31, 2015 02:30 PM EDT
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
Jul. 31, 2015 02:30 PM EDT Reads: 271
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
Jul. 31, 2015 02:00 PM EDT Reads: 362
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
Jul. 31, 2015 01:45 PM EDT
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
Jul. 31, 2015 11:45 AM EDT Reads: 126
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
Jul. 31, 2015 11:45 AM EDT Reads: 117
Puppet Labs has announced the next major update to its flagship product: Puppet Enterprise 2015.2. This release includes new features providing DevOps teams with clarity, simplicity and additional management capabilities, including an all-new user interface, an interactive graph for visualizing infrastructure code, a new unified agent and broader infrastructure support.
Jul. 31, 2015 10:00 AM EDT Reads: 142
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducte...
Jul. 31, 2015 08:45 AM EDT Reads: 302
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
Jul. 31, 2015 08:00 AM EDT Reads: 159
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Jul. 30, 2015 07:30 PM EDT Reads: 1,401
Providing the needed data for application development and testing is a huge headache for most organizations. The problems are often the same across companies - speed, quality, cost, and control. Provisioning data can take days or weeks, every time a refresh is required. Using dummy data leads to quality problems. Creating physical copies of large data sets and sending them to distributed teams of developers eats up expensive storage and bandwidth resources. And, all of these copies proliferating...
Jul. 30, 2015 06:30 PM EDT Reads: 892
Malicious agents are moving faster than the speed of business. Even more worrisome, most companies are relying on legacy approaches to security that are no longer capable of meeting current threats. In the modern cloud, threat diversity is rapidly expanding, necessitating more sophisticated security protocols than those used in the past or in desktop environments. Yet companies are falling for cloud security myths that were truths at one time but have evolved out of existence.
Jul. 30, 2015 06:00 PM EDT Reads: 1,804
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
Jul. 30, 2015 05:00 PM EDT Reads: 1,090
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
Jul. 30, 2015 04:00 PM EDT Reads: 2,206