Welcome!

News Feed Item

CafeX Communications to Showcase Fusion Live Assist™ at Enterprise Connect 2014

Selected as finalist for Best of Enterprise Connect, Fusion Live Assist embeds live video and more within mobile and web apps to revolutionize customer interaction solutions

NEW YORK, March 13, 2014 /PRNewswire/ -- CafeX, a leading provider of real-time customer engagement solutions and software, announced that it will demonstrate its revolutionary Fusion Live Assist™ customer interaction solution at Enterprise Connect 2014. The event, regarded as the premier conference for communications technology providers, will take place March 17 through 20 at the Gaylord Palms in Orlando Florida. CafeX will be located at booth #1524 throughout the exhibition.

A finalist for this year's Best of Enterprise Connect competition, Fusion Live Assist enables customers to interact with enterprise personnel using high-definition video, screen sharing, co-browsing and more directly from company websites and mobile applications. Businesses can deliver omni-channel customer contact solutions that improve loyalty and maximize agent efficiency while leveraging incumbent technology investments.

CafeX Fusion Live Assist Highlights

  • Users can contact enterprise agents via one-way or two-way high-definition video and voice with a single click from web and mobile applications
  • Users can share application screens from their tablet, smartphone or browser and allow remote control by an expert
  • Advisors can draw on users' screens and push documents, files, videos and other content
  • Agents can generate a unique URL and send it to users to launch live assist sessions
  • Users can request a callback, bypass IVR menus with context-based routing, view IVR menus visually and access other existing contact center features from mobile and web apps
  • Two lines of code to implement Live Assist within iOS and Android mobile platforms
  • Support for major browser vendors with no plugin required for Google Chrome and Mozilla FireFox
  • Support for both VP8 and H.264 video codecs to minimize transcoding and ensure scalability

Supporting Quotes

  • Dr. E. Brent Kelly, principal analyst and consultant, KelCor
    "CafeX has created a simple software development toolkit that allows programmers to add WebRTC-based voice and video to mobile or web apps —without plugins. Amazon opened the door to live mobile customer service with its 'Mayday' button last year, and CafeX is expanding this trend by providing a platform that can enable live assist capabilities for a wide array of applications and use cases in apps developed for Android, iOS, and soon Windows mobile devices as well as for the four popular browsers: Chrome, Firefox, Internet Explorer, and Safari. This kind of omni-channel customer engagement is changing the customer interaction landscape."
  • Kris Hopkins, senior vice president of product management and strategy, CafeX Communications
    "With two lines of code, Fusion Live Assist transforms nearly any web or mobile app into a real-time communication portal. There is no need for users to leave the application, download a plugin or launch a separate communications client. With positive feedback from customers, industry thought leaders and the Best of Enterprise Connect selection committee, Live Assist will engender customer loyalty, deliver personalized interactions and expedite issue resolution online. We are looking forward to an exciting week at Enterprise Connect as we showcase Live Assist. Live Assist will substantially improve the face of customer interactions."

Resources

About CafeX Communications

CafeX is a leading provider of real-time customer engagement solutions. CafeX software for WebRTC and mobile B2C collaboration seamlessly connects customers to businesses from within mobile and web applications. Powerful developer toolkits and server components embed existing enterprise communications within applications on smartphones, tablets and desktops, enabling businesses to deliver omni-channel experiences characterized by consistent, integrated and personalized customer engagement across multiple interaction channels. For more information about CafeX please visit www.cafex.com.

About Enterprise Connect®

Enterprise Connect® is the leading conference and exhibition in North America for enterprise communications and collaboration systems, software and services. Enterprise Connect® brings corporate IT decision makers together with the industry's suppliers, analysts and consultants to focus on the issues central to enterprise communications and collaboration networks. Enterprise Connect® owns and produces No Jitter, (http://www.nojitter.com/), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit http://enterpriseconnect.com/.

Contact

Sajeel Hussain
VP Marketing & Partner Development
CafeX Communications
+1 (646) 351-0054
[email protected]

John Stafford
Parallel Communications
+1 (515) 708-1296
[email protected]

SOURCE CafeX

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Historically, some banking activities such as trading have been relying heavily on analytics and cutting edge algorithmic tools. The coming of age of powerful data analytics solutions combined with the development of intelligent algorithms have created new opportunities for financial institutions. In his session at 20th Cloud Expo, Sebastien Meunier, Head of Digital for North America at Chappuis Halder & Co., will discuss how these tools can be leveraged to develop a lasting competitive advanta...
TechTarget storage websites are the best online information resource for news, tips and expert advice for the storage, backup and disaster recovery markets. By creating abundant, high-quality editorial content across more than 140 highly targeted technology-specific websites, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase inte...
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, will discuss some of the security challenges of the IoT infrastructure and relate how these aspects impact Smart Living. The material will be delivered i...
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), will provide an overview of various initiatives to certifiy the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldw...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, will provide a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services ...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Have you ever noticed how some IT people seem to lead successful, rewarding, and satisfying lives and careers, while others struggle? IT author and speaker Don Crawley uncovered the five principles that successful IT people use to build satisfying lives and careers and he shares them in this fast-paced, thought-provoking webinar. You'll learn the importance of striking a balance with technical skills and people skills, challenge your pre-existing ideas about IT customer service, and gain new in...