Related Topics: Java IoT, Microservices Expo, Linux Containers, Machine Learning , Agile Computing, @DXWorldExpo

Java IoT: Article

Application Performance Problems? When to Blame the Untrained End User

How to use a new generation of APM tools that provide both user and transactional insight

In my previous posts I wrote about how important it is to have end-to-end visibility into SAP in order to avoid serious problems in our delivery chain or to discover that application performance degradation was caused by malfunctioning hardware.

One of our New Zealand customers, Fonterra, who is the world's largest exporter of dairy products, uses SAP to support its delivery chain of dairy products made from 22 billion liters of milk collected each year.

In this article we show how Fonterra uses a new generation of APM tools that provide both user and transactional insight, as well as complete end-to-end coverage to monitor its SAP infrastructure. Monitoring SAP infrastructure led Fonterra to quite surprising discoveries that some performance problems could be caused by insufficient SAP training or that milk churns block Wi-Fi signal in Fonterra warehouses; we will discuss the latter story in my upcoming blog post.

Tracking Milk from Cow to Cheese
Fonterra uses SAP to manage its operations, enterprise resources and controlling. Fonterra sites span across the whole world: including New Zealand, Australia, China, the Middle East, the US, Mexico, and Brazil (see Fig. 1).

Although dairy production is typically local to the markets, the management of such a large enterprise requires centralized resource planning and financial controlling, using company-wide best practices that enable the company to deliver high levels of productivity while staying ahead of the competition. This is where SAP ERP plays a pivotal role and where global access to the central SAP systems is critical to the whole company operations.

Figure 1: Two major interactions with SAP system: scanning milk cans and reporting; both distributed across the world

With such a critical, diverse and global SAP implementation, Fonterra decided to use an APM solution to ensure uninterrupted access and a high quality end-user experience with the SAP ERP worldwide. Fonterra extended the out-of-box reporting with a number of custom-built reports that enabled focused views into specific SAP performance use cases relevant to Fonterra.

How Is Mexico Different from São Paulo?
One of the first problems discovered by the operations team was that certain SAP transactions at the subsidiary in Mexico were much slower than other offices. Both offices in Latin America, i.e., in Mexico and São Paulo, unlike the subsidiaries in Tokyo or Dubai, are not connected directly to the SAP servers in New Zealand. Instead the traffic is routed through the office in the USA. However, only the office in Mexico was experiencing performance problems.

The operations team from Fonterra compared application and network performance between subsidiaries (see Figure 2). As expected, network time, network performance and client RTT metrics show that the quality of the network in LATAM sites is worse compared to other offices, especially the main office (Fonterra Centre). Still, the overall application performance (reported by operation time and server time metrics) does not seem to be affected by the geographical location of the branch office.

Figure 2: LATAM sites, connecting to SAP server in New Zealand through Chicago, are affected by network latency

To read more, and learn additional insights, click here for the full article.

More Stories By Sebastian Kruk

Sebastian Kruk is a Technical Product Strategist, Center of Excellence, at Compuware APM Business Unit.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.

Latest Stories
Daniel Jones is CTO of EngineerBetter, helping enterprises deliver value faster. Previously he was an IT consultant, indie video games developer, head of web development in the finance sector, and an award-winning martial artist. Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams.
There is a huge demand for responsive, real-time mobile and web experiences, but current architectural patterns do not easily accommodate applications that respond to events in real time. Common solutions using message queues or HTTP long-polling quickly lead to resiliency, scalability and development velocity challenges. In his session at 21st Cloud Expo, Ryland Degnan, a Senior Software Engineer on the Netflix Edge Platform team, will discuss how by leveraging a reactive stream-based protocol,...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities - ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups.
The standardization of container runtimes and images has sparked the creation of an almost overwhelming number of new open source projects that build on and otherwise work with these specifications. Of course, there's Kubernetes, which orchestrates and manages collections of containers. It was one of the first and best-known examples of projects that make containers truly useful for production use. However, more recently, the container ecosystem has truly exploded. A service mesh like Istio addr...
DXWorldEXPO LLC announced today that Kevin Jackson joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Kevin L. Jackson is a globally recognized cloud computing expert and Founder/Author of the award winning "Cloud Musings" blog. Mr. Jackson has also been recognized as a "Top 100 Cybersecurity Influencer and Brand" by Onalytica (2015), a Huffington Post "Top 100 Cloud Computing Experts on Twitter" (2013) and a "Top 50 C...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
Predicting the future has never been more challenging - not because of the lack of data but because of the flood of ungoverned and risk laden information. Microsoft states that 2.5 exabytes of data are created every day. Expectations and reliance on data are being pushed to the limits, as demands around hybrid options continue to grow.
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Digital Transformation: Preparing Cloud & IoT Security for the Age of Artificial Intelligence. As automation and artificial intelligence (AI) power solution development and delivery, many businesses need to build backend cloud capabilities. Well-poised organizations, marketing smart devices with AI and BlockChain capabilities prepare to refine compliance and regulatory capabilities in 2018. Volumes of health, financial, technical and privacy data, along with tightening compliance requirements by...
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
"NetApp is known as a data management leader but we do a lot more than just data management on-prem with the data centers of our customers. We're also big in the hybrid cloud," explained Wes Talbert, Principal Architect at NetApp, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Since we launched LinuxONE we learned a lot from our customers. More than anything what they responded to were some very unique security capabilities that we have," explained Mark Figley, Director of LinuxONE Offerings at IBM, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
I love the beginning of the year. It is always enjoyable to see people's predictions for trends in the coming year. Publications like Fortune, CNN Money, Washington Post and the Atlantic speculate about what gadgets and technologies are going to take off in popularity this year, psychics predict which celebrities will have babies and fall in love, and I start to think about trends like DevOps and where the software delivery industry is headed next.CollabNet, Eric Robertson, predicted.
DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.