|By PR Newswire||
|March 17, 2014 07:00 AM EDT||
SOLON, Ohio, March 17, 2014 /PRNewswire/ -- Within weeks of its launch, Intelligent Mobile Support's (www.imobilesupport.com) mobile solution, Axon, is receiving praise from users. One of the nation's most respected distributors, Gustave A. Larson Company (www.galarson.com), recently adopted the new technology, citing Axon's positive influence on new-customer recruitment and building loyalty with established contractors such as Shavitz Heating and Air Conditioning (www.shavitz.com).
"Axon helps us differentiate ourselves from our competitors," says Gustave A. Larson Marketing Specialist David Blau. "It makes our customers' technicians more efficient in the field and gives them immediate access to our service advisors. Axon is a great marketing solution, too. We can send marketing messages via text or display banner advertisements while the service technicians are troubleshooting the equipment. IMS has developed an amazing product; we're very excited to share it with our dealer base as well as prospective business partners."
Axon, a smartphone/tablet application developed by Solon, Ohio-based Intelligent Mobile Support, is designed to streamline and strengthen the technical support process. It includes Hot Pages from OEM manuals to help technicians find installment and repair solutions quickly; Live Connect, a direct line to service experts, typically at the distributor level; and Dialog, which improves communications within a contractor's organization as well as between the contractor and distributor.
Shavitz Heating and Air Conditioning's Service Manager, Brad Hunley, also saw immediate value in the new solution, and purchased Axon for every one of its service techs. The technology further impressed the company's CEO, Bronson Shavitz, who is presenting Axon as part of a seminar on Mobile Tech on March 18, 2014 at 2:30pm in the Washington B Room at the ACCA Conference in Nashville, Tennessee (www.acca.org/education/conference).
"Axon will help us eliminate service delays and prevent profit-eroding customer callbacks," says CEO Bronson Shavitz. "With Axon, we can tap into the service expertise of our entire company and instantly reach all of our distributor's service advisors. Axon literally delivers all of this service expertise to the doorsteps of every one of our valued customers. Yet as important as it is to our bottom line to eliminate service delays and call-backs in the short term, the real benefit is keeping our valued customers for the long term. At the end of the day, happy customers give us the word-of-mouth referrals that help us grow."
IMS offers free Axon webinars to contractors, distributors and OEMs interested in learning more about its capabilities.
Intelligent Mobile Support Intelligent Mobile Support (IMS) is a forward-thinking mobile cloud computing company dedicated to developing state-of-the-art solutions for improving profitability and productivity for business partners in the HVACR industry as well as other industry verticals. IMS is the only company that aggregates OEM content for the distributor and provides dealers with real-time access to distributor experts – all on a distributor-branded solution with a full suite of business analytics. For more information, visit www.imobilesupport.com.
Gustave A. Larson Company Gustave A. Larson Company is the Midwest, Plains and Mountain States' leading wholesale distributor of HVACR equipment, parts and supplies. Representing products from more than 440 leading industry manufacturers in commercial refrigeration, residential and commercial HVAC, food service and pressure/temperature controls, Gustave A. Larson has 350 team members serving customers in 17 states through 46 locations.
Bronson Shavitz, CEO of Shavitz Heating and Air Conditioning Bronson Shavitz is part of the fourth generation of a 109-year-old family business that began delivering ice and coal from a horse-drawn carriage and has spent many family dinners talking way too much about HVAC. Starting as a parts gofer and install helper 16 years ago, Bronson has moved through the ranks delivering installation and maintenance services to both residential and commercial clients. Bronson returned to the family business after a brief stint as an Exxon engineer and found that this business was his true calling. Shavitz Heating and Air Conditioning has shown steady growth for 10 of the past 11 years and relies on consistent technical training and customer service training of all staff members to continually improve the company.
SOURCE Intelligent Mobile Support
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Jan. 24, 2017 06:30 PM EST Reads: 1,656
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
Jan. 24, 2017 06:15 PM EST Reads: 3,824
Fifty billion connected devices and still no winning protocols standards. HTTP, WebSockets, MQTT, and CoAP seem to be leading in the IoT protocol race at the moment but many more protocols are getting introduced on a regular basis. Each protocol has its pros and cons depending on the nature of the communications. Does there really need to be only one protocol to rule them all? Of course not. In his session at @ThingsExpo, Chris Matthieu, co-founder and CTO of Octoblu, walked through how Octob...
Jan. 24, 2017 06:15 PM EST Reads: 3,151
“RackN is a software company and we take how a hybrid infrastructure scenario, which consists of clouds, virtualization, traditional data center technologies - how to make them all work together seamlessly from an operational perspective,” stated Dan Choquette, Founder of RackN, in this SYS-CON.tv interview at @DevOpsSummit at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Jan. 24, 2017 04:30 PM EST Reads: 3,661
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
Jan. 24, 2017 04:15 PM EST Reads: 2,732
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
Jan. 24, 2017 02:30 PM EST Reads: 5,922
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Jan. 24, 2017 02:30 PM EST Reads: 5,393
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
Jan. 24, 2017 02:15 PM EST Reads: 3,279
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Jan. 24, 2017 01:45 PM EST Reads: 3,022
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Jan. 24, 2017 01:30 PM EST Reads: 4,500
Discover top technologies and tools all under one roof at April 24–28, 2017, at the Westin San Diego in San Diego, CA. Explore the Mobile Dev + Test and IoT Dev + Test Expo and enjoy all of these unique opportunities: The latest solutions, technologies, and tools in mobile or IoT software development and testing. Meet one-on-one with representatives from some of today's most innovative organizations
Jan. 24, 2017 01:00 PM EST Reads: 1,742
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and E...
Jan. 24, 2017 12:45 PM EST Reads: 5,931
@DevOpsSummit taking place June 6-8, 2017 at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @DevOpsSummit at Cloud Expo New York Call for Papers is now open.
Jan. 24, 2017 12:30 PM EST Reads: 3,741
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed ...
Jan. 24, 2017 12:15 PM EST Reads: 6,536
“DevOps is really about the business. The business is under pressure today, competitively in the marketplace to respond to the expectations of the customer. The business is driving IT and the problem is that IT isn't responding fast enough," explained Mark Levy, Senior Product Marketing Manager at Serena Software, in this SYS-CON.tv interview at DevOps Summit, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Jan. 24, 2017 12:15 PM EST Reads: 11,750