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Dell Services and ikaSystems Solutions Selected for Community Health Plan of Washington
|By Business Wire
|March 18, 2014 09:05 AM EDT
Community Health Plan of Washington (CHPW),
a not-for-profit health plan offering a variety of Medicare and Medicaid
coverage options to approximately 300,000 Washington State residents,
has selected Dell
Services and ikaSystems to
position the plan to grow in response to federal healthcare reform
Under the agreement, Dell, with ikaSystems’ support, will implement the
ikaSystems administrative platform on a Software-as-a-Service (SaaS)
model, including the following modules: ikaClaims, ikaEnterpriseService,
ikaMedicareGateway, ikaBilling, Provider Portal and Member Portal. Dell
will also provide business process outsourcing and IT services that
include data entry, mailroom services, claims processing, configuration
services, and premium billing. The services and solutions will
streamline CHPW’s administrative processes for its Medicaid and Medicare
lines of business, enabling the plan to effectively grow its membership
and lower operational costs. The scalability and flexibility of the
solution also will position CHPW for success as the post-reform market
Dell is the leading provider of healthcare information technology
services globally, based on a recent Gartner report.1 The
ranking, which is based on 2012 revenue, marks the third consecutive
year Dell has achieved the No. 1 ranking for healthcare services. In
addition, Everest Group has positioned Dell’s healthcare IT services in
the Leader category for Healthcare Payer IT and as a market Star
Performer for Payer Information Technology Outsourcing (ITO) on the PEAK
Dell works with health plans representing approximately 100 health
insurance organizations. On an annual basis, the company processes more
than 96 million claims, handles more than 1.3 million enrollment
transactions and manages call centers that receive more than 11 million
calls per year for these customers.
“We are excited to continue our partnership with Dell,” Alan
Lederman, Chief Administrative Officer, CHPW, stated. “We selected
the Dell/ikaSystems team because of the advanced technology that we
believe will provide a stable platform that will dramatically enhance
both member and provider experience while driving lower overall cost of
operations through improved efficiency.”
“A flexible, scalable business platform and IT infrastructure are
critical for health plans to be successful in today’s more competitive
consumer-focused marketplace,” said Sid Nair, Dell Services vice
president and global general manager, Healthcare & Life Sciences.
“Dell is pleased to be working with CHPW as they expand into new lines
of business and work to meet short-term challenges, such as the upcoming ICD-10
“As the regulatory landscape in healthcare becomes more complex, health
plans are looking to adopt innovative and flexible solutions that drive
operational efficiencies and provide agility that enable them to create,
protect, and extend their competitive advantage,” said Joe Marabito,
CEO, ikaSystems. “We’re looking forward to supporting the CHPW team
as they work to meet evolving business needs and achieve their goals.”
Today at 10:00 a.m. CDT, industry thought leaders will gather for At
the Crossroads: Technology and Transformation in Healthcare, a
social media think tank hosted by Dell. We will discuss key themes from
HIMSS14 and explore how they will impact healthcare in the year ahead.
Tune in to the livestream
or follow #DoMoreHIT on Twitter.
Dell Inc. listens to customers and delivers innovative technology and
services that give them the power to do more. Dell Services develops and
delivers a comprehensive suite of services and solutions in
applications, business process, consulting, infrastructure and support
to help customers succeed.
ikaSystems delivers business automation and process solutions that
transform how health plans conduct commercial, Medicare, Medicaid,
Exchange, and ACO business. Our solutions automate key processes for
sales, marketing, regulatory compliance, claims administration, customer
service, quality management, and revenue optimization – all on an
integrated, Web-based platform that’s fast and scalable. Partner with
us, and take a bold step forward: one that can lower costs, increase
agility, and improve constituent satisfaction for all your lines of
business. For more information visit us at www.ikasystems.com.
Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest
in the marks and names of others.
1 Gartner, Inc., Market Share: IT Services, 2012, Kathryn
Hale et al, March 29, 2013
2 Everest Group, IT
Outsourcing in Healthcare Payer Industry - Service Provider Landscape
with PEAK Matrix™ Assessment and Profile Compendium 2013 report,
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