Welcome!

News Feed Item

Dell Services and ikaSystems Solutions Selected for Community Health Plan of Washington

Community Health Plan of Washington (CHPW), a not-for-profit health plan offering a variety of Medicare and Medicaid coverage options to approximately 300,000 Washington State residents, has selected Dell Services and ikaSystems to position the plan to grow in response to federal healthcare reform initiatives.

Under the agreement, Dell, with ikaSystems’ support, will implement the ikaSystems administrative platform on a Software-as-a-Service (SaaS) model, including the following modules: ikaClaims, ikaEnterpriseService, ikaMedicareGateway, ikaBilling, Provider Portal and Member Portal. Dell will also provide business process outsourcing and IT services that include data entry, mailroom services, claims processing, configuration services, and premium billing. The services and solutions will streamline CHPW’s administrative processes for its Medicaid and Medicare lines of business, enabling the plan to effectively grow its membership and lower operational costs. The scalability and flexibility of the solution also will position CHPW for success as the post-reform market evolves.

Dell is the leading provider of healthcare information technology services globally, based on a recent Gartner report.1 The ranking, which is based on 2012 revenue, marks the third consecutive year Dell has achieved the No. 1 ranking for healthcare services. In addition, Everest Group has positioned Dell’s healthcare IT services in the Leader category for Healthcare Payer IT and as a market Star Performer for Payer Information Technology Outsourcing (ITO) on the PEAK Matrix.2

Dell works with health plans representing approximately 100 health insurance organizations. On an annual basis, the company processes more than 96 million claims, handles more than 1.3 million enrollment transactions and manages call centers that receive more than 11 million calls per year for these customers.

Quotes

“We are excited to continue our partnership with Dell,” Alan Lederman, Chief Administrative Officer, CHPW, stated. “We selected the Dell/ikaSystems team because of the advanced technology that we believe will provide a stable platform that will dramatically enhance both member and provider experience while driving lower overall cost of operations through improved efficiency.”

“A flexible, scalable business platform and IT infrastructure are critical for health plans to be successful in today’s more competitive consumer-focused marketplace,” said Sid Nair, Dell Services vice president and global general manager, Healthcare & Life Sciences. “Dell is pleased to be working with CHPW as they expand into new lines of business and work to meet short-term challenges, such as the upcoming ICD-10 compliance deadline.”

“As the regulatory landscape in healthcare becomes more complex, health plans are looking to adopt innovative and flexible solutions that drive operational efficiencies and provide agility that enable them to create, protect, and extend their competitive advantage,” said Joe Marabito, CEO, ikaSystems. “We’re looking forward to supporting the CHPW team as they work to meet evolving business needs and achieve their goals.”

Today at 10:00 a.m. CDT, industry thought leaders will gather for At the Crossroads: Technology and Transformation in Healthcare, a social media think tank hosted by Dell. We will discuss key themes from HIMSS14 and explore how they will impact healthcare in the year ahead. Tune in to the livestream or follow #DoMoreHIT on Twitter.

About Dell

Dell Inc. listens to customers and delivers innovative technology and services that give them the power to do more. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and support to help customers succeed.

About ikaSystems

ikaSystems delivers business automation and process solutions that transform how health plans conduct commercial, Medicare, Medicaid, Exchange, and ACO business. Our solutions automate key processes for sales, marketing, regulatory compliance, claims administration, customer service, quality management, and revenue optimization – all on an integrated, Web-based platform that’s fast and scalable. Partner with us, and take a bold step forward: one that can lower costs, increase agility, and improve constituent satisfaction for all your lines of business. For more information visit us at www.ikasystems.com.

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

1 Gartner, Inc., Market Share: IT Services, 2012, Kathryn Hale et al, March 29, 2013

2 Everest Group, IT Outsourcing in Healthcare Payer Industry - Service Provider Landscape with PEAK Matrix™ Assessment and Profile Compendium 2013 report, August 2013

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
In his session at 21st Cloud Expo, James Henry, Co-CEO/CTO of Calgary Scientific Inc., introduced you to the challenges, solutions and benefits of training AI systems to solve visual problems with an emphasis on improving AIs with continuous training in the field. He explored applications in several industries and discussed technologies that allow the deployment of advanced visualization solutions to the cloud.
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.