Click here to close now.


Blog Feed Post

World’s biggest pet insurer streamlines UK claims processing using a Kodak Alaris scanner and software solution

March 18, 2014 - Kodak Alaris announces today that Agria, the biggest pet insurer in the world, has turned to document scanning to streamline the whole process of managing claims in its UK operation. Last year 75,000 claims were received with £20 million paid out to British customers insuring their cats and dogs.

Agria Pet Insurance has purchased a KODAK i4600 Scanner for mid-volume production capture and KODAK Capture Pro Software to digitise all paperwork received in its claims department so that its 20 assessors have all pertinent information available electronically at their work stations.

Simon Wheeler, Agria Pet Insurance's UK managing director, explains, "We have a SLA with customers to process their claims within five days of receipt. Scanning claims forms and supporting paperwork is all about improving administrative efficiency. It enables information to be centrally stored and accessed by various members of staff when claims are live, makes retrieval fast when access to historical claims data is required, as well as enhancing our working environment by removing paper clutter."

Founded 130 years ago in Sweden, Agria Pet Insurance first came to the UK in 2009 and in 2013 underwrote and administered polices for around 150,000 animals in the country. Its focus is insuring cats and dogs selling to private individuals as well as through partners like the Kennel Club and the Governing Council of the Cat Fancy, the UK's premier cat registration body. To succeed in the marketplace, the company has built up considerable species knowledge required to manage the risk involved in this specialist insurance area. Agria Pet Insurance is part of the Länsförsäkringar Alliance, Sweden's leading banking and insurance group.

Service bureaux show Agria Pet Insurance the way forward
Agria Pet Insurance considered outsourcing the whole process of claims paperwork scanning to a third party BPO but this was ultimately rejected because of the volume of paperwork received and therefore cost.

Michael Rodrigues, Agria Pet Insurance's infrastructure manager, says, "The companies we looked at all use KODAK Scanners given they're robust and high performing so we decided to follow suit and buy a KODAK Scanner and imaging software ourselves."

Initially, Agria Pet Insurance purchased KODAK Scan Station 500 Network Scanner from Kodak Alaris partner Scansation, but it rapidly realised it needed more throughput capacity. A mid volume KODAK i4600 Scanner and KODAK Capture Pro Software was then bought.

The KODAK i4600 Scanner has a capacity of 50,000 pages per day with speeds of up to 120 pages per minute. A 500-page front loading feeder with Sure Stack technology stacks documents properly in the exit tray after being digitised so that paper doesn't get mixed up and so jams don't occur. The i4600 features the latest version of Kodak's Perfect Page Image Processing technology with auto orientation, auto crop and de-skew, and iThresholding which comes with new features such as streak and hole punch removal.

Claims processing now made simple
When claim forms are sent out, a barcode is attached to each which links to a pet's name, policy number, owner and address. When post is received back, a [barcode] separator sheet is then used to split each batch of paperwork per claim. Rodrigues says, "The KODAK Capture Pro Software reads the barcode and automatically creates a PDF which then populates our in-house developed CRM system called Darwin. We might have 100 pages related to 70 claims so this function is absolutely invaluable to remove manual input and enhance operator productivity."

Darwin is constantly used by staff to access all claims related information. It contains details about a policy's excess, how many pets an individual has insured, claims made, contact information, correspondence with vets and so on. Supervisors allocate claims requests to assessors based on their complexity with many staff actually qualified veterinary nurses.

Given it is FCA[1] regulated business, Agria Pet Insurance is required to keep original paperwork on claims typically for a minimum of seven years and, more commonly, for the life time of the animal being insured. Once scanned, paperwork is then stored off site.

Running everyday for between three and five hours non-stop, the KODAK i4600 Scanner and KODAK Capture Pro Software has proved totally reliable. Rodrigues says, "We've never had to invoke our service and support contract. It's just been a simple case of changing the consumables and cleaning and that's it. People often shout at IT when things don't work. No one has ever said anything which tells me we've installed the right equipment as IT just doesn't need to get involved."

In terms of business continuity, Agria Pet Insurance is now using its original Scan Station 500 scanner as a backup device at its disaster recovery facility.

Neil Murphy, Kodak Alaris' UK sales manager says, "Scanning paperwork is assisting Agria Pet Insurance enhance its customer service, improving workplace efficiency, and ultimately speeding up claims turnaround as paper work is available through its CRM system for all assessors to see. Its been a cost effective solution which can easily scale as its business demands dictate."

[1] Financial Conduct Authority

- ENDS -

About Kodak Alaris
On September 3, 2013, the U.K. Kodak Pension Plan (KPP) completed its acquisition of the KODAK Document Imaging and Personalized Imaging businesses from Eastman Kodak Company and created a new company known as Kodak Alaris. The new company and its name preserve the heritage and legacy of the Kodak brand, while embodying the speed and agility to meet market needs and changes. Kodak Alaris, which is licensed to use the Kodak brand, will focus on strategic, ongoing investments for these businesses to ensure long-term growth and success. The Kodak trademark and trade dress are used under license from Eastman Kodak Company.

About Kodak Alaris' Document Imaging Division
Kodak Alaris' Document Imaging solutions enable customers to capture and consolidate data from digital and paper sources, understand and extract valuable insight from the contents, and deliver the right information to the right people at the right time. Our offerings include award-winning scanners, capture and information management software, an expanding range of professional services and industry leading service and support. With customers ranging from small offices to global operations, Kodak Alaris delivers superior systems and solutions to automate business processes, enhance customer interactions and enable better business decisions.

For more information, please visit Follow us on Twitter at and visit our blog at

Media Contact

Tom Herbst
Kodak Alaris EAMER PR lead
+44 (0)7768 145571 or +44(0)207 274 9937
[email protected]

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

Latest Stories
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
DevOps and Continuous Delivery software provider XebiaLabs has announced it has been selected to join the Amazon Web Services (AWS) DevOps Competency partner program. The program is designed to highlight software vendors like XebiaLabs who have demonstrated technical expertise and proven customer success in DevOps and specialized solution areas like Continuous Delivery. DevOps Competency Partners provide solutions to, or have deep experience working with AWS users and other businesses to help t...
The modern software development landscape consists of best practices and tools that allow teams to deliver software in a near-continuous manner. By adopting a culture of automation, measurement and sharing, the time to ship code has been greatly reduced, allowing for shorter release cycles and quicker feedback from customers and users. Still, with all of these tools and methods, how can teams stay on top of what is taking place across their infrastructure and codebase? Hopping between services a...
Containers are changing the security landscape for software development and deployment. As with any security solutions, security approaches that work for developers, operations personnel and security professionals is a requirement. In his session at @DevOpsSummit, Kevin Gilpin, CTO and Co-Founder of Conjur, will discuss various security considerations for container-based infrastructure and related DevOps workflows.
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Enterprises can achieve rigorous IT security as well as improved DevOps practices and Cloud economics by taking a new, cloud-native approach to application delivery. Because the attack surface for cloud applications is dramatically different than for highly controlled data centers, a disciplined and multi-layered approach that spans all of your processes, staff, vendors and technologies is required. This may sound expensive and time consuming to achieve as you plan how to move selected applicati...
Nowadays, a large number of sensors and devices are connected to the network. Leading-edge IoT technologies integrate various types of sensor data to create a new value for several business decision scenarios. The transparent cloud is a model of a new IoT emergence service platform. Many service providers store and access various types of sensor data in order to create and find out new business values by integrating such data.
The broad selection of hardware, the rapid evolution of operating systems and the time-to-market for mobile apps has been so rapid that new challenges for developers and engineers arise every day. Security, testing, hosting, and other metrics have to be considered through the process. In his session at Big Data Expo, Walter Maguire, Chief Field Technologist, HP Big Data Group, at Hewlett-Packard, will discuss the challenges faced by developers and a composite Big Data applications builder, foc...
The cloud has reached mainstream IT. Those 18.7 million data centers out there (server closets to corporate data centers to colocation deployments) are moving to the cloud. In his session at 17th Cloud Expo, Achim Weiss, CEO & co-founder of ProfitBricks, will share how two companies – one in the U.S. and one in Germany – are achieving their goals with cloud infrastructure. More than a case study, he will share the details of how they prioritized their cloud computing infrastructure deployments ...
There are so many tools and techniques for data analytics that even for a data scientist the choices, possible systems, and even the types of data can be daunting. In his session at @ThingsExpo, Chris Harrold, Global CTO for Big Data Solutions for EMC Corporation, will show how to perform a simple, but meaningful analysis of social sentiment data using freely available tools that take only minutes to download and install. Participants will get the download information, scripts, and complete en...
Data loss happens, even in the cloud. In fact, if your company has adopted a cloud application in the past three years, data loss has probably happened, whether you know it or not. In his session at 17th Cloud Expo, Bryan Forrester, Senior Vice President of Sales at eFolder, will present how common and costly cloud application data loss is and what measures you can take to protect your organization from data loss.
WebRTC: together these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at WebRTC Summit, Cary Bran, VP of Innovation and New Ventures at Plantronics and PLT Labs, will provide an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it may enable, complement or entirely transform.
SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet condit...
Between the compelling mockups and specs produced by analysts, and resulting applications built by developers, there exists a gulf where projects fail, costs spiral, and applications disappoint. Methodologies like Agile attempt to address this with intensified communication, with partial success but many limitations. In his session at DevOps Summit, Charles Kendrick, CTO and Chief Architect at Isomorphic Software, will present a revolutionary model enabled by new technologies. Learn how busine...
Interested in leveraging automation technologies and a cloud architecture to make developers more productive? Learn how PaaS can benefit your organization to help you streamline your application development, allow you to use existing infrastructure and improve operational efficiencies. Begin charting your path to PaaS with OpenShift Enterprise.