|By RealWire News Distribution||
|March 18, 2014 07:17 PM EDT||
March 18, 2014 - Kodak Alaris announces today that Agria, the biggest pet insurer in the world, has turned to document scanning to streamline the whole process of managing claims in its UK operation. Last year 75,000 claims were received with £20 million paid out to British customers insuring their cats and dogs.
Agria Pet Insurance has purchased a KODAK i4600 Scanner for mid-volume production capture and KODAK Capture Pro Software to digitise all paperwork received in its claims department so that its 20 assessors have all pertinent information available electronically at their work stations.
Simon Wheeler, Agria Pet Insurance's UK managing director, explains, "We have a SLA with customers to process their claims within five days of receipt. Scanning claims forms and supporting paperwork is all about improving administrative efficiency. It enables information to be centrally stored and accessed by various members of staff when claims are live, makes retrieval fast when access to historical claims data is required, as well as enhancing our working environment by removing paper clutter."
Founded 130 years ago in Sweden, Agria Pet Insurance first came to the UK in 2009 and in 2013 underwrote and administered polices for around 150,000 animals in the country. Its focus is insuring cats and dogs selling to private individuals as well as through partners like the Kennel Club and the Governing Council of the Cat Fancy, the UK's premier cat registration body. To succeed in the marketplace, the company has built up considerable species knowledge required to manage the risk involved in this specialist insurance area. Agria Pet Insurance is part of the Länsförsäkringar Alliance, Sweden's leading banking and insurance group.
Service bureaux show Agria Pet Insurance the way forward
Agria Pet Insurance considered outsourcing the whole process of claims paperwork scanning to a third party BPO but this was ultimately rejected because of the volume of paperwork received and therefore cost.
Michael Rodrigues, Agria Pet Insurance's infrastructure manager, says, "The companies we looked at all use KODAK Scanners given they're robust and high performing so we decided to follow suit and buy a KODAK Scanner and imaging software ourselves."
Initially, Agria Pet Insurance purchased KODAK Scan Station 500 Network Scanner from Kodak Alaris partner Scansation, but it rapidly realised it needed more throughput capacity. A mid volume KODAK i4600 Scanner and KODAK Capture Pro Software was then bought.
The KODAK i4600 Scanner has a capacity of 50,000 pages per day with speeds of up to 120 pages per minute. A 500-page front loading feeder with Sure Stack technology stacks documents properly in the exit tray after being digitised so that paper doesn't get mixed up and so jams don't occur. The i4600 features the latest version of Kodak's Perfect Page Image Processing technology with auto orientation, auto crop and de-skew, and iThresholding which comes with new features such as streak and hole punch removal.
Claims processing now made simple
When claim forms are sent out, a barcode is attached to each which links to a pet's name, policy number, owner and address. When post is received back, a [barcode] separator sheet is then used to split each batch of paperwork per claim. Rodrigues says, "The KODAK Capture Pro Software reads the barcode and automatically creates a PDF which then populates our in-house developed CRM system called Darwin. We might have 100 pages related to 70 claims so this function is absolutely invaluable to remove manual input and enhance operator productivity."
Darwin is constantly used by staff to access all claims related information. It contains details about a policy's excess, how many pets an individual has insured, claims made, contact information, correspondence with vets and so on. Supervisors allocate claims requests to assessors based on their complexity with many staff actually qualified veterinary nurses.
Given it is FCA regulated business, Agria Pet Insurance is required to keep original paperwork on claims typically for a minimum of seven years and, more commonly, for the life time of the animal being insured. Once scanned, paperwork is then stored off site.
Running everyday for between three and five hours non-stop, the KODAK i4600 Scanner and KODAK Capture Pro Software has proved totally reliable. Rodrigues says, "We've never had to invoke our service and support contract. It's just been a simple case of changing the consumables and cleaning and that's it. People often shout at IT when things don't work. No one has ever said anything which tells me we've installed the right equipment as IT just doesn't need to get involved."
In terms of business continuity, Agria Pet Insurance is now using its original Scan Station 500 scanner as a backup device at its disaster recovery facility.
Neil Murphy, Kodak Alaris' UK sales manager says, "Scanning paperwork is assisting Agria Pet Insurance enhance its customer service, improving workplace efficiency, and ultimately speeding up claims turnaround as paper work is available through its CRM system for all assessors to see. Its been a cost effective solution which can easily scale as its business demands dictate."
 Financial Conduct Authority
- ENDS -
About Kodak Alaris
On September 3, 2013, the U.K. Kodak Pension Plan (KPP) completed its acquisition of the KODAK Document Imaging and Personalized Imaging businesses from Eastman Kodak Company and created a new company known as Kodak Alaris. The new company and its name preserve the heritage and legacy of the Kodak brand, while embodying the speed and agility to meet market needs and changes. Kodak Alaris, which is licensed to use the Kodak brand, will focus on strategic, ongoing investments for these businesses to ensure long-term growth and success. The Kodak trademark and trade dress are used under license from Eastman Kodak Company.
About Kodak Alaris' Document Imaging Division
Kodak Alaris' Document Imaging solutions enable customers to capture and consolidate data from digital and paper sources, understand and extract valuable insight from the contents, and deliver the right information to the right people at the right time. Our offerings include award-winning scanners, capture and information management software, an expanding range of professional services and industry leading service and support. With customers ranging from small offices to global operations, Kodak Alaris delivers superior systems and solutions to automate business processes, enhance customer interactions and enable better business decisions.
Kodak Alaris EAMER PR lead
+44 (0)7768 145571 or +44(0)207 274 9937
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
Oct. 28, 2016 08:00 PM EDT Reads: 2,006
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...
Oct. 28, 2016 07:30 PM EDT Reads: 1,492
In his session at 19th Cloud Expo, Nick Son, Vice President of Cyber Risk & Public Sector at Coalfire, will discuss the latest information on the FedRAMP Program. Topics will cover: FedRAMP Readiness Assessment Report (RAR). This new process is designed to streamline and accelerate the FedRAMP process from the traditional timeline by initially focusing on technical capability instead of documentation preparedness. FedRAMP for High-impact level systems. Early in 2016 FedRAMP officially publishe...
Oct. 28, 2016 07:15 PM EDT Reads: 676
Join IBM November 2 at 19th Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how to go beyond multi-speed it to bring agility to traditional enterprise applications. Technology innovation is the driving force behind modern business and enterprises must respond by increasing the speed and efficiency of software delivery. The challenge is that existing enterprise applications are expensive to develop and difficult to modernize. This often results in what Gartner calls...
Oct. 28, 2016 07:00 PM EDT Reads: 398
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
Oct. 28, 2016 07:00 PM EDT Reads: 4,243
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Oct. 28, 2016 07:00 PM EDT Reads: 413
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, will discuss the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They will also review two "free infrastruct...
Oct. 28, 2016 06:30 PM EDT Reads: 381
Qosmos, the market leader for IP traffic classification and network intelligence technology, has announced that it will launch the Launch L7 Viewer at CloudExpo | @ThingsExpo Silicon Valley, being held November 1 – 3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The L7 Viewer is a traffic analysis tool that provides complete visibility of all network traffic that crosses a virtualized infrastructure, up to Layer 7. It facilitates and accelerates common IT tasks such as VM migra...
Oct. 28, 2016 06:30 PM EDT Reads: 664
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
Oct. 28, 2016 06:15 PM EDT Reads: 2,940
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, you'll learn about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how Docke...
Oct. 28, 2016 05:45 PM EDT Reads: 1,731
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
Oct. 28, 2016 05:30 PM EDT Reads: 324
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
Oct. 28, 2016 05:30 PM EDT Reads: 3,331
President Obama recently announced the launch of a new national awareness campaign to "encourage more Americans to move beyond passwords – adding an extra layer of security like a fingerprint or codes sent to your cellphone." The shift from single passwords to multi-factor authentication couldn’t be timelier or more strategic. This session will focus on why passwords alone are no longer effective, and why the time to act is now. In his session at 19th Cloud Expo, Chris Webber, security strateg...
Oct. 28, 2016 04:45 PM EDT Reads: 335
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
Oct. 28, 2016 04:30 PM EDT Reads: 1,230
In the 21st century, security on the Internet has become one of the most important issues. We hear more and more about cyber-attacks on the websites of large corporations, banks and even small businesses. When online we’re concerned not only for our own safety but also our privacy. We have to know that hackers usually start their preparation by investigating the private information of admins – the habits, interests, visited websites and so on. On the other hand, our own security is in danger bec...
Oct. 28, 2016 04:30 PM EDT Reads: 785