|By PR Newswire||
|March 19, 2014 04:07 AM EDT||
DUBLIN, March 19, 2014 /PRNewswire/ --
Research and Markets (http://www.researchandmarkets.com/research/l2xpcc/global_customer) has announced the addition of the "Global Customer Care and Billing Market 2012-2016" report to their offering.
Advanced analytics help companies improve their understanding of related data and use this to gain insights about consumer behavior. These analytics also help companies deal with a varied range of areas that have significant potential to enhance customer relationship improvement. Advanced analytics provide companies with a better understanding about customers and their changing behavior. Using analytics, companies can develop retention strategies before customers change their behavior, and this in turn optimizes ad-generated interaction and virtual goods sales. Therefore, the emergence of advanced analytics is one of the major trends in the Global CCB Systems market.
One of the key drivers is the need to increase customer satisfaction. Many organizations now understand the importance of customers and their relationship with the enterprises, thus focusing on the customer experience to gain competitive advantage. Companies are giving more importance to customers by marketing the products rather than selling the products in order to increase their market share.
Further, the report states that one of the major challenges faced by enterprises in the market is the issues related to data security. With the increasing technological advancements in the CCB systems, the number of customers is increasing which adds to a lot of structured and unstructured information. This information will include personal data about the customer, which needs to be protected from third parties.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Key Topics Covered:
1. Executive Summary
2. List of Abbreviations
4. Market Research Methodology
5. Scope of the Report
6. Market Landscape
7. Geographical Segmentation
8. Key Leading Countries
9. Vendor Landscape
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Key Vendor Analysis
17. Other Reports in this Series
- Amadocs Inc.
- Convergys Corp.
- Ferranti Computer Systems
- Hansen Technologies
- Junifer Systems
- LogNet Systems
- Logica Corp. (subsidiary of CGS)
- Oracle Corp
- SAP A.G.
- SmartGridCIS LLC
- Tieto Pvt Ltd.
For more information visit http://www.researchandmarkets.com/research/l2xpcc/global_customer
Media Contact: Laura Wood, +353-1-481-1716, [email protected]
SOURCE Research and Markets
Aug. 30, 2016 02:30 PM EDT Reads: 939
Aug. 30, 2016 02:30 PM EDT Reads: 1,016
Aug. 30, 2016 02:00 PM EDT Reads: 3,736
Aug. 30, 2016 01:45 PM EDT Reads: 621
Aug. 30, 2016 01:30 PM EDT Reads: 856
Aug. 30, 2016 01:20 PM EDT Reads: 175
Aug. 30, 2016 01:15 PM EDT Reads: 2,058
Aug. 30, 2016 01:00 PM EDT Reads: 3,224
Aug. 30, 2016 11:45 AM EDT Reads: 792
Aug. 30, 2016 10:30 AM EDT Reads: 400
Aug. 30, 2016 09:45 AM EDT Reads: 1,070
Aug. 30, 2016 09:45 AM EDT Reads: 884
Aug. 30, 2016 09:08 AM EDT Reads: 278
Aug. 30, 2016 08:45 AM EDT Reads: 916
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
Aug. 30, 2016 05:45 AM EDT Reads: 2,483