|By PR Newswire||
|March 19, 2014 07:42 AM EDT||
CLEVELAND, March 19, 2014 /PRNewswire/ -- When most people across the United States think about safety at home or at work, they think about Guardian Protection Services. Guardian protects homes and businesses – designing, installing, monitoring and servicing security, fire alarm and medical emergency systems. So, it has to build trust and confidence with every customer interaction, beginning with the field technicians who visit the premises of a home or business to install or service a security system. Guardian recognized an opportunity to create a more meaningful service experience for its clients through more empowered and productive field technician teams. To achieve this, it selected TOA Technologies' cloud-based field service management application, ETAdirect, to ensure its technicians are on time, efficient, and prepared with the right tools and information to deliver amazing service.
"Our security and personal emergency systems are designed to give customers peace of mind; it's our job to ensure reliability of a service that hits close to home. So, it is incredibly important that our field service technicians are equipped to deliver a superior and memorable on-site service experience that instills confidence and builds on the trust they have already placed in us for their security," said Eric Aulbach, CIO of Armstrong Group of Companies, which owns Guardian.
"A quality experience is reliant on a smooth service process, which can only happen if every technician is on time, responsive and has the right knowledge about the customer and the job requirements. TOA's ETAdirect solution will help to achieve this by providing us with a different approach to field service – one that creates personalized workdays unique to the routine of each of our field service employees. This will make their lives easier on the road, set them up for success in the customer's home or business and drive efficiencies in the process. For example, ETAdirect will allow us to create daily schedules that start and end near our technicians' homes – and still cut drive time between appointments significantly," said Aulbach.
Guardian Protection Services will use ETAdirect to:
- Build better customer relationships thanks to field service technicians who arrive at the client's home or business on time and have all the right tools and information at their fingertips
- Create schedules that leverage the skills and strengths of each field service technician
- Enable service technicians to communicate directly with each other to ask for help or to provide support when needed – all performed within the same mobile field service application they use to access job details and complete work
- Ensure technicians arrive to appointments in a timely manner, and keep customers in the loop regarding the status of those appointments
- Generate efficiencies in travel time and costs, appointment duration and jobs completed per day
- Seamlessly connect field service delivery to its billing systems using the solution's powerful APIs
"With ETAdirect, Guardian can better connect the field service processes to the holistic customer service experience, while realizing unique savings and benefits across the board," said Yuval Brisker, co-founder and CEO of TOA Technologies. "By putting the most advanced field service management solution into the hands of every customer-facing technician, Guardian is ensuring that one of the most important links in the service supply chain – the employee who goes to customers' homes and businesses – has everything needed to guarantee a superior customer experience. With smart schedules, an easy-to-use mobile app and sophisticated collaboration tools, the field workforce will use ETAdirect to work smarter, faster and spend more of their time and energy focusing on the customer."
To learn more about TOA Technologies and how it is empowering field workforces around the world, from cable technicians in the U.S. to utility infrastructure engineers in the U.K., go to http://www.toatech.com.
About Guardian Protection Services
Guardian Protection Services, one of the Armstrong Group of Companies, is the largest privately held security systems company in the nation. Guardian designs, installs and monitors residential and commercial security systems and home automation systems, as well as structured wiring technologies for new home construction. Guardian has more than a quarter-million subscriber accounts throughout the U.S. Protection of life and property has been the company's exclusive focus for more than 50 years. Guardian consistently ranks in the top 10 of SDM's Top 100 security firms. For more information, visit www.GuardianProtection.com.
About TOA Technologies
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect's browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
Available Topic Expert: Yuval Brisker - https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=107743
For information on the listed expert(s), click appropriate link.
SOURCE TOA Technologies
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
May. 31, 2016 01:30 AM EDT Reads: 1,446
In the rush to compete in the digital age, a successful digital transformation is essential, but many organizations are setting themselves up for failure. There’s a common misconception that the process is just about technology, but it’s not. It’s about your business. It shouldn’t be treated as an isolated IT project; it should be driven by business needs with the committed involvement of a range of stakeholders.
May. 31, 2016 12:15 AM EDT Reads: 2,755
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
May. 30, 2016 10:00 PM EDT Reads: 2,029
SYS-CON Events announced today that EastBanc Technologies will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. EastBanc Technologies has been working at the frontier of technology since 1999. Today, the firm provides full-lifecycle software development delivering flexible technology solutions that seamlessly integrate with existing systems – whether on premise or cloud. EastBanc Technologies partners with p...
May. 30, 2016 09:00 PM EDT Reads: 2,459
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
May. 30, 2016 06:00 PM EDT Reads: 2,674
As organizations shift towards IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. Commvault can ensure protection, access and E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise. In his general session at 18th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Part...
May. 30, 2016 05:30 PM EDT Reads: 805
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
May. 30, 2016 05:30 PM EDT Reads: 778
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, will discuss the importance of WebRTC and how it enables companies to fo...
May. 30, 2016 04:30 PM EDT Reads: 2,642
As machines are increasingly connected to the internet, it’s becoming easier to discover the numerous ways Industrial IoT (IIoT) is helping to shape the business world. This is exactly why we have decided to take a closer look at this pervasive movement and to examine the desire to connect more things! Now if you need a refresher on IIoT and how it is changing the world, take a moment and listen to Greg Gorbach with ARC Advisory Group. Gorbach believes, "IIoT will significantly change the worl...
May. 30, 2016 04:30 PM EDT Reads: 2,113
SYS-CON Events announced today the Docker Meets Kubernetes – Intro into the Kubernetes World, being held June 9, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Register for 'Docker Meets Kubernetes Workshop' Here! This workshop led by Sebastian Scheele, co-founder of Loodse, introduces participants to Kubernetes (container orchestration). Through a combination of instructor-led presentations, demonstrations, and hands-on labs, participants learn ...
May. 30, 2016 03:00 PM EDT Reads: 2,093
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
May. 30, 2016 02:00 PM EDT Reads: 3,097
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
May. 30, 2016 01:30 PM EDT Reads: 1,162
SYS-CON Events announced today the How to Create Angular 2 Clients for the Cloud Workshop, being held June 7, 2016, in conjunction with 18th Cloud Expo | @ThingsExpo, at the Javits Center in New York, NY. Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified. Now it’s a component-based well-performing framework. The immersive one-day workshop led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and...
May. 30, 2016 12:00 PM EDT Reads: 4,130
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and ...
May. 30, 2016 12:00 PM EDT Reads: 820
In his session at 18th Cloud Expo, Andrew Cole, Director of Solutions Engineering at Peak 10, will discuss how the newest technology advances are reducing the cost and complexity of traditional business continuity and disaster recovery solutions. Attendees will: Learn why having a full disaster recovery strategy is more important now than ever before Explore the key drivers of a successful disaster recovery solution Achieve measurable operational and business value from a disaster recovery ...
May. 30, 2016 12:00 PM EDT Reads: 1,515