Welcome!

News Feed Item

Guardian Protection Services chooses TOA Technologies, empowers technicians to build customer confidence in the field

The nation's largest privately-held home security company turns to TOA's field service management solution, ETAdirect, to support fast, efficient and seamless security system installation and maintenance

CLEVELAND, March 19, 2014 /PRNewswire/ -- When most people across the United States think about safety at home or at work, they think about Guardian Protection Services. Guardian protects homes and businesses – designing, installing, monitoring and servicing security, fire alarm and medical emergency systems. So, it has to build trust and confidence with every customer interaction, beginning with the field technicians who visit the premises of a home or business to install or service a security system. Guardian recognized an opportunity to create a more meaningful service experience for its clients through more empowered and productive field technician teams. To achieve this, it selected TOA Technologies' cloud-based field service management application, ETAdirect, to ensure its technicians are on time, efficient, and prepared with the right tools and information to deliver amazing service.

"Our security and personal emergency systems are designed to give customers peace of mind; it's our job to ensure reliability of a service that hits close to home. So, it is incredibly important that our field service technicians are equipped to deliver a superior and memorable on-site service experience that instills confidence and builds on the trust they have already placed in us for their security," said Eric Aulbach, CIO of Armstrong Group of Companies, which owns Guardian.

"A quality experience is reliant on a smooth service process, which can only happen if every technician is on time, responsive and has the right knowledge about the customer and the job requirements. TOA's ETAdirect solution will help to achieve this by providing us with a different approach to field service – one that creates personalized workdays unique to the routine of each of our field service employees. This will make their lives easier on the road, set them up for success in the customer's home or business and drive efficiencies in the process. For example, ETAdirect will allow us to create daily schedules that start and end near our technicians' homes – and still cut drive time between appointments significantly," said Aulbach.

Guardian Protection Services will use ETAdirect to:

  • Build better customer relationships thanks to field service technicians who arrive at the client's home or business on time and have all the right tools and information at their fingertips
  • Create schedules that leverage the skills and strengths of each field service technician
  • Enable service technicians to communicate directly with each other to ask for help or to provide support when needed – all performed within the same mobile field service application they use to access job details and complete work
  • Ensure technicians arrive to appointments in a timely manner, and keep customers in the loop regarding the status of those appointments
  • Generate efficiencies in travel time and costs, appointment duration and jobs completed per day
  • Seamlessly connect field service delivery to its billing systems using the solution's powerful APIs

"With ETAdirect, Guardian can better connect the field service processes to the holistic customer service experience, while realizing unique savings and benefits across the board," said Yuval Brisker, co-founder and CEO of TOA Technologies. "By putting the most advanced field service management solution into the hands of every customer-facing technician, Guardian is ensuring that one of the most important links in the service supply chain – the employee who goes to customers' homes and businesses – has everything needed to guarantee a superior customer experience. With smart schedules, an easy-to-use mobile app and sophisticated collaboration tools, the field workforce will use ETAdirect to work smarter, faster and spend more of their time and energy focusing on the customer."

To learn more about TOA Technologies and how it is empowering field workforces around the world, from cable technicians in the U.S. to utility infrastructure engineers in the U.K., go to http://www.toatech.com.

About Guardian Protection Services
Guardian Protection Services, one of the Armstrong Group of Companies, is the largest privately held security systems company in the nation. Guardian designs, installs and monitors residential and commercial security systems and home automation systems, as well as structured wiring technologies for new home construction. Guardian has more than a quarter-million subscriber accounts throughout the U.S. Protection of life and property has been the company's exclusive focus for more than 50 years. Guardian consistently ranks in the top 10 of SDM's Top 100 security firms. For more information, visit www.GuardianProtection.com.

About TOA Technologies
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect's browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.

Media contact
Kayleigh Fitch
216.902.8547
[email protected]

Available Topic Expert: Yuval Brisker - https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=107743
For information on the listed expert(s), click appropriate link.

SOURCE TOA Technologies

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"When you think about the data center today, there's constant evolution, The evolution of the data center and the needs of the consumer of technology change, and they change constantly," stated Matt Kalmenson, VP of Sales, Service and Cloud Providers at Veeam Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Redis is not only the fastest database, but it is the most popular among the new wave of databases running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 19th Cloud Expo, Dave Nielsen, Developer Advocate, Redis Labs, will share the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
To leverage Continuous Delivery, enterprises must consider impacts that span functional silos, as well as applications that touch older, slower moving components. Managing the many dependencies can cause slowdowns. See how to achieve continuous delivery in the enterprise.
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Up until last year, enterprises that were looking into cloud services usually undertook a long-term pilot with one of the large cloud providers, running test and dev workloads in the cloud. With cloud’s transition to mainstream adoption in 2015, and with enterprises migrating more and more workloads into the cloud and in between public and private environments, the single-provider approach must be revisited. In his session at 18th Cloud Expo, Yoav Mor, multi-cloud solution evangelist at Cloudy...
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
Security, data privacy, reliability, and regulatory compliance are critical factors when evaluating whether to move business applications from in-house, client-hosted environments to a cloud platform. Quality assurance plays a vital role in ensuring that the appropriate level of risk assessment, verification, and validation takes place to ensure business continuity during the migration to a new cloud platform.
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Ovum, a leading technology analyst firm, has published an in-depth report, Ovum Decision Matrix: Selecting a DevOps Release Management Solution, 2016–17. The report focuses on the automation aspects of DevOps, Release Management and compares solutions from the leading vendors.
Continuous testing helps bridge the gap between developing quickly and maintaining high quality products. But to implement continuous testing, CTOs must take a strategic approach to building a testing infrastructure and toolset that empowers their team to move fast. Download our guide to laying the groundwork for a scalable continuous testing strategy.
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...