Welcome!

News Feed Item

Unified Office Sets a New Standard in VoIP Quality and Reliability With Its SDN-Based Total Connect Now(SM) Unified Communications 3.0 Service Platform

Independent Testing From the UNH InterOperability Lab Verifies TCN 3.0's Highest Quality Routing for VoIP Reliability and Quality; Provides WebRTC Applications Based on HTML5 for New Virtual Office Services in a Hybrid Private Cloud Architecture

PORTSMOUTH, NH and ORLANDO, FL -- (Marketwired) -- 03/19/14 -- Unified Office, Inc. (www.unifiedoffice.com), a leading provider of SDN-based hybrid private cloud managed Unified Communications and virtual office services to small and medium businesses (SMBs), announced today at the Enterprise Connect Show the availability of its new Total Connect Now (TCN) 3.0 Hybrid Private Cloud service architecture based on the Unified Office adaptive Highest Quality Routing (HQR)™ software. Independent testing from the University of New Hampshire's Interoperability Lab (UNH-IOL) has verified that Unified Office raises the bar for Unified Communications end-to-end service quality and reliability.

The testing included various failover scenarios of the Unified Office fault tolerant HQR architecture while running under load. The testing verified that current calls continued while new calls were placed on the highest quality path available at the time they were made increasing overall availability and quality of experience.

The company, which sells its services through a network of channel partners, also announced the roll out of its new HTML5 based WebRTC applications. Unified office integrates and simplifies an array of communications technologies creating an always relevant, easy-to-use innovative virtual office service, that enables customers to seamlessly communicate from anywhere on the device of their choice.

"Everybody knows that real-time services like voice and video that traverse the Internet have not lived up to expectations in terms of Quality of Experience," said Ray Pasquale, CEO & Founder of Unified Office. "We are pleased that the UNH-IOL has validated the performance of our TCN 3.0 service architecture and measured its ability to consistently deliver communications services to our customers with higher quality and increased reliability. With TCN 3.0 customers can make use of their broadband networks for real-time communications without worrying about frequent service quality and availability issues."

"The UNH-IOL is excited to partner with Unified Office in performing independent testing on their VoIP services platform. We have validated that the TCN 3.0 HQR service architecture indeed performs according to the specifications detailed in the test plan," said Erica Johnson Director, University of New Hampshire InterOperability Laboratory.

TCN 3.0 with HQR dynamically adapts and ensures that the highest quality path is always selected for end-to-end communications. Additional highlights of the TCN 3.0 Service Architecture include:

  • Cloud-based Business Continuity/Disaster Recovery "shadowing" of customer-premise (primary) servers; users able to communicate via a primary and shadow server.
  • Flexible Broadband Multi-Service Integration options including fixed/mobile service gateways (Cable, 4G/LTE) integration for optimal on-premise Business Continuity/Disaster Recovery.
  • Innovative HTML5-based and WebRTC communications applications such as web based receptionist consoles enabling new virtual office environments.

This new release augments Unified Office's already reliable, highly available, geographically diverse, premise and cloud-based Total Connect Now service and network architecture for the SMB marketplace. It is available immediately to all Total Connect Now users as part of their enhanced virtual office service.

"The secret to making the Internet reliable for Unified Communications is not just the reliability of the products used but how you implement the service end to end beginning at the customer premise," said Tom Phelan, CTO & VP of Technology. "The Internet was initially commercialized for Email, Web and other non real-time services. As real-time communications such as voice have migrated to the Internet many have struggled to make it a highly reliable and dependable service end to end."

Total Connect Now is a private cloud-based managed service (www.unifiedoffice.com/solutions) for a hyper-connected world that provides enhanced QoE and supports BYOD over mobile and broadband connections. It enables MSPs, resellers, and integrators (www.unifiedoffice.com/resellers) to bring innovative and differentiated services to the SMB market.

Utilizing emerging standards such as WebRTC and HTML5, Unified Office delivers a device-agnostic service environment to create the ultimate unified virtual office. With Total Connect Now, your business follows you wherever you go, on whatever device you are using. BYOD tablets, smartphones, and laptops are fully integrated with the office desktop environment, gaining access to enterprise-class communications features such as visual voicemail, audio-video conferencing, virtual receptionist, fax, and instant messaging.

Unified Office takes total responsibility for your Total Connect Now business communications services. They proactively monitor and backup around the clock to ensure a worry-free experience. With their extensive interoperability testing, customers can rest assured that our innovative service provides outstanding reliability and is available whenever and wherever you need it.

About Unified Office
Unified Office Inc. (www.unifiedoffice.com) provides the Small and Medium-sized business (SMB) owner a transformative, business communications managed service (www.unifiedoffice.com/solutions) that integrates cloud-connected applications and business-class Voice over IP (VoIP). Our solution enables the SMB to gain competitive advantage in today's fast-paced environment. We leverage the power of the most current virtualized computing platforms and communications systems, allowing the SMB to take full advantage of innovative and collaborative services without the need for costly capital investments in IT infrastructure and additional staff.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
The speed of software changes in growing and large scale rapid-paced DevOps environments presents a challenge for continuous testing. Many organizations struggle to get this right. Practices that work for small scale continuous testing may not be sufficient as the requirements grow. In his session at DevOps Summit, Marc Hornbeek, Sr. Solutions Architect of DevOps continuous test solutions at Spirent Communications, explained the best practices of continuous testing at high scale, which is rele...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Hardware virtualization and cloud computing allowed us to increase resource utilization and increase our flexibility to respond to business demand. Docker Containers are the next quantum leap - Are they?! Databases always represented an additional set of challenges unique to running workloads requiring a maximum of I/O, network, CPU resources combined with data locality.
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
As software becomes more and more complex, we, as software developers, have been splitting up our code into smaller and smaller components. This is also true for the environment in which we run our code: going from bare metal, to VMs to the modern-day Cloud Native world of containers, schedulers and micro services. While we have figured out how to run containerized applications in the cloud using schedulers, we've yet to come up with a good solution to bridge the gap between getting your contain...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
Information technology (IT) advances are transforming the way we innovate in business, thereby disrupting the old guard and their predictable status-quo. It’s creating global market turbulence. Industries are converging, and new opportunities and threats are emerging, like never before. So, how are savvy chief information officers (CIOs) leading this transition? Back in 2015, the IBM Institute for Business Value conducted a market study that included the findings from over 1,800 CIO interviews ...
"Operations is sort of the maturation of cloud utilization and the move to the cloud," explained Steve Anderson, Product Manager for BMC’s Cloud Lifecycle Management, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Due of the rise of Hadoop, many enterprises are now deploying their first small clusters of 10 to 20 servers. At this small scale, the complexity of operating the cluster looks and feels like general data center servers. It is not until the clusters scale, as they inevitably do, when the pain caused by the exponential complexity becomes apparent. We've seen this problem occur time and time again. In his session at Big Data Expo, Greg Bruno, Vice President of Engineering and co-founder of StackIQ...
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
The buzz continues for cloud, data analytics and the Internet of Things (IoT) and their collective impact across all industries. But a new conversation is emerging - how do companies use industry disruption and technology enablers to lead in markets undergoing change, uncertainty and ambiguity? Organizations of all sizes need to evolve and transform, often under massive pressure, as industry lines blur and merge and traditional business models are assaulted and turned upside down. In this new da...
"We got started as search consultants. On the services side of the business we have help organizations save time and save money when they hit issues that everyone more or less hits when their data grows," noted Otis Gospodnetić, Founder of Sematext, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.