Welcome!

News Feed Item

Unified Office Sets a New Standard in VoIP Quality and Reliability With Its SDN-Based Total Connect Now(SM) Unified Communications 3.0 Service Platform

Independent Testing From the UNH InterOperability Lab Verifies TCN 3.0's Highest Quality Routing for VoIP Reliability and Quality; Provides WebRTC Applications Based on HTML5 for New Virtual Office Services in a Hybrid Private Cloud Architecture

PORTSMOUTH, NH and ORLANDO, FL -- (Marketwired) -- 03/19/14 -- Unified Office, Inc. (www.unifiedoffice.com), a leading provider of SDN-based hybrid private cloud managed Unified Communications and virtual office services to small and medium businesses (SMBs), announced today at the Enterprise Connect Show the availability of its new Total Connect Now (TCN) 3.0 Hybrid Private Cloud service architecture based on the Unified Office adaptive Highest Quality Routing (HQR)™ software. Independent testing from the University of New Hampshire's Interoperability Lab (UNH-IOL) has verified that Unified Office raises the bar for Unified Communications end-to-end service quality and reliability.

The testing included various failover scenarios of the Unified Office fault tolerant HQR architecture while running under load. The testing verified that current calls continued while new calls were placed on the highest quality path available at the time they were made increasing overall availability and quality of experience.

The company, which sells its services through a network of channel partners, also announced the roll out of its new HTML5 based WebRTC applications. Unified office integrates and simplifies an array of communications technologies creating an always relevant, easy-to-use innovative virtual office service, that enables customers to seamlessly communicate from anywhere on the device of their choice.

"Everybody knows that real-time services like voice and video that traverse the Internet have not lived up to expectations in terms of Quality of Experience," said Ray Pasquale, CEO & Founder of Unified Office. "We are pleased that the UNH-IOL has validated the performance of our TCN 3.0 service architecture and measured its ability to consistently deliver communications services to our customers with higher quality and increased reliability. With TCN 3.0 customers can make use of their broadband networks for real-time communications without worrying about frequent service quality and availability issues."

"The UNH-IOL is excited to partner with Unified Office in performing independent testing on their VoIP services platform. We have validated that the TCN 3.0 HQR service architecture indeed performs according to the specifications detailed in the test plan," said Erica Johnson Director, University of New Hampshire InterOperability Laboratory.

TCN 3.0 with HQR dynamically adapts and ensures that the highest quality path is always selected for end-to-end communications. Additional highlights of the TCN 3.0 Service Architecture include:

  • Cloud-based Business Continuity/Disaster Recovery "shadowing" of customer-premise (primary) servers; users able to communicate via a primary and shadow server.
  • Flexible Broadband Multi-Service Integration options including fixed/mobile service gateways (Cable, 4G/LTE) integration for optimal on-premise Business Continuity/Disaster Recovery.
  • Innovative HTML5-based and WebRTC communications applications such as web based receptionist consoles enabling new virtual office environments.

This new release augments Unified Office's already reliable, highly available, geographically diverse, premise and cloud-based Total Connect Now service and network architecture for the SMB marketplace. It is available immediately to all Total Connect Now users as part of their enhanced virtual office service.

"The secret to making the Internet reliable for Unified Communications is not just the reliability of the products used but how you implement the service end to end beginning at the customer premise," said Tom Phelan, CTO & VP of Technology. "The Internet was initially commercialized for Email, Web and other non real-time services. As real-time communications such as voice have migrated to the Internet many have struggled to make it a highly reliable and dependable service end to end."

Total Connect Now is a private cloud-based managed service (www.unifiedoffice.com/solutions) for a hyper-connected world that provides enhanced QoE and supports BYOD over mobile and broadband connections. It enables MSPs, resellers, and integrators (www.unifiedoffice.com/resellers) to bring innovative and differentiated services to the SMB market.

Utilizing emerging standards such as WebRTC and HTML5, Unified Office delivers a device-agnostic service environment to create the ultimate unified virtual office. With Total Connect Now, your business follows you wherever you go, on whatever device you are using. BYOD tablets, smartphones, and laptops are fully integrated with the office desktop environment, gaining access to enterprise-class communications features such as visual voicemail, audio-video conferencing, virtual receptionist, fax, and instant messaging.

Unified Office takes total responsibility for your Total Connect Now business communications services. They proactively monitor and backup around the clock to ensure a worry-free experience. With their extensive interoperability testing, customers can rest assured that our innovative service provides outstanding reliability and is available whenever and wherever you need it.

About Unified Office
Unified Office Inc. (www.unifiedoffice.com) provides the Small and Medium-sized business (SMB) owner a transformative, business communications managed service (www.unifiedoffice.com/solutions) that integrates cloud-connected applications and business-class Voice over IP (VoIP). Our solution enables the SMB to gain competitive advantage in today's fast-paced environment. We leverage the power of the most current virtualized computing platforms and communications systems, allowing the SMB to take full advantage of innovative and collaborative services without the need for costly capital investments in IT infrastructure and additional staff.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
You are moving to the Cloud. The question is not if, it’s when. Now that your competitors are in the cloud and lapping you, your “when” better hurry up and get here. But saying and doing are two different things. In his session at @DevOpsSummit at 18th Cloud Expo, Robert Reeves, CTO of Datical, explained how DevOps can be your onramp to the cloud. By adopting simple, platform independent DevOps strategies, you can accelerate your move to the cloud. Spoiler Alert: He also makes sure you don’t...
President Obama recently announced the launch of a new national awareness campaign to "encourage more Americans to move beyond passwords – adding an extra layer of security like a fingerprint or codes sent to your cellphone." The shift from single passwords to multi-factor authentication couldn’t be timelier or more strategic. This session will focus on why passwords alone are no longer effective, and why the time to act is now. In his session at 19th Cloud Expo, Chris Webber, security strateg...
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Redis is not only the fastest database, but it has become the most popular among the new wave of applications running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 18th Cloud Expo, Dave Nielsen, Developer Relations at Redis Labs, shared the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...
"We are a custom software development, engineering firm. We specialize in cloud applications from helping customers that have on-premise applications migrating to the cloud, to helping customers design brand new apps in the cloud. And we specialize in mobile apps," explained Peter Di Stefano, Vice President of Marketing at Impiger Technologies, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Complete Internet of Things (IoT) embedded device security is not just about the device but involves the entire product’s identity, data and control integrity, and services traversing the cloud. A device can no longer be looked at as an island; it is a part of a system. In fact, given the cross-domain interactions enabled by IoT it could be a part of many systems. Also, depending on where the device is deployed, for example, in the office building versus a factory floor or oil field, security ha...
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
The idea of comparing data in motion (at the sensor level) to data at rest (in a Big Data server warehouse) with predictive analytics in the cloud is very appealing to the industrial IoT sector. The problem Big Data vendors have, however, is access to that data in motion at the sensor location. In his session at @ThingsExpo, Scott Allen, CMO of FreeWave, discussed how as IoT is increasingly adopted by industrial markets, there is going to be an increased demand for sensor data from the outermos...
"Qosmos has launched L7Viewer, a network traffic analysis tool, so it analyzes all the traffic between the virtual machine and the data center and the virtual machine and the external world," stated Sebastien Synold, Product Line Manager at Qosmos, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Between 2005 and 2020, data volumes will grow by a factor of 300 – enough data to stack CDs from the earth to the moon 162 times. This has come to be known as the ‘big data’ phenomenon. Unfortunately, traditional approaches to handling, storing and analyzing data aren’t adequate at this scale: they’re too costly, slow and physically cumbersome to keep up. Fortunately, in response a new breed of technology has emerged that is cheaper, faster and more scalable. Yet, in meeting these new needs they...
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.