|By Business Wire||
|March 19, 2014 02:24 PM EDT||
Research and Markets (http://www.researchandmarkets.com/research/mxvzc8/helpdesk) has announced the addition of the "Helpdesk Outsourcing Market in North America 2012-2016" report to their offering.
The analysts forecast the Help Desk Outsourcing market in North America to grow at a CAGR of 3.68 percent over the period 2012-2016. One of the key factors contributing to this market growth is the considerable reduction in operational costs. The Help Desk Outsourcing market in North America has also been witnessing an upsurge of cloud services. However, the lack of understanding regarding the domain could pose a challenge to the growth of this market.
The key vendors dominating this space are HP Co., IBM Corp., Computer Sciences Corp., Dell Inc., and Atos S.A.
The other vendors mentioned in the report are HCL Technologies Ltd., CompuCom Systems Inc., Unisys Corp., Xerox Corp., Stefanini IT Solutions, Genpact Ltd., Ciber Inc., Pomeroy IT Solutions Inc., Wipro Ltd., CGI Group Inc., TCS Ltd., Maintech Inc., and Fujitsu Ltd.
Commenting on the report, an analyst from the IT Services team said: "The growing complexities of help desk usage preferences expressed by a young workforce and the increasing complexity of enterprise business is creating a demand for customized and tailored help desk solutions which are more flexible to meet the clients' requirements. To meet this need, help desk outsourcing vendors are providing solutions that suit the specific requirements of enterprises, which is leading to increased outsourcing of help desk services. Further, enterprises are outsourcing the management of their help desk facilities to be able to better concentrate on their core business activities. Based on the business model, outsourcing vendors are forced to provide specifically designed solutions to enterprises."
According to the report, currently there is more acceptance of, and an increasing demand for, help desk outsourcing services in the market. With the increasing adoption of new technologies, client firms are engaging in more help desk outsourcing to maintain an economical cost structure for their businesses.
For more information visit http://www.researchandmarkets.com/research/mxvzc8/helpdesk.
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