|By Marketwired .||
|March 20, 2014 05:00 PM EDT||
IRVINE, CA -- (Marketwired) -- 03/20/14 -- Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) has helped Phoenix Manufacturing Inc. (PMI -- www.evapcool.com) meet its communication goals with a new Toshiba IPedge® IP-based business telephone system. Based in Phoenix, PMI is a designer, manufacturer, and distributor of evaporative cooling products designed for the comfort of residential and business environments. Incorporated in 1975, PMI has nearly 40 years of experience in business, serving the HVAC industry with a promise of delivering high-quality products and services.
"Toshiba's IPedge IP business telephone system has exceeded our expectations by helping us improve our unified communications capabilities with a system that literally is paying for itself with cost savings," said Ruth Roman, controller, Phoenix Manufacturing Inc.
The Challenge: Improve Customer Communication and Reduce Costs
Ruth Roman, PMI's controller, specified the company's communications objectives, which include:
- Improving internal and external communication;
- Providing a Unified Communications application to improve staff communication;
- Delivering Unified Messaging to deliver email, voice and fax messages to a single inbox;
- Creating a feature-rich contact center with call reporting, call recording and call management applications;
- Enabling the IT team to handle some of its own system administration to save time and money; and
- Providing a reliable business telephone system that is affordable while delivering cutting-edge technology features with a fast return on investment.
Chris Corbett, president of Authorized Toshiba Dealer Cortel Communications (www.CortelCom.com) based in Phoenix, recommended Toshiba's IPedge. "We recommended Toshiba's IPedge because we knew it would exceed PMI's objectives," he said.
The Solution: Toshiba's IPedge Delivers Affordable, Reliable IP Telephony
Installed and serviced by Cortel Communications, PMI's new business telephone solution consists of:
- IPedge EC IP business telephone system to serve four buildings across the 12-acre facility;
- 76 Toshiba IP5000 series IP telephones;
- Jabra wireless headsets for mobile workers;
- Toshiba's Call Manager unified communications solution;
- Unified Messaging, delivering a single inbox for email, voice and fax messages; and
- Toshiba contact center solution, which includes Toshiba ACD, TASKE reporting and OAISYS Tracer call recording;
- Integration with a DoorKing gate telephone at the rear entry of the main Phoenix warehouse as well as a CyberData door phone at the front door for added security; and
- Enterprise Manager for simple, browser-based administration and remote management.
Result #1: Call Manager UC Application Improves Staff Communication
Using Toshiba's Call Manager Unified Communications application, PMI's staff has been able to improve their communication by using UC features, including call-handling capabilities such as Click-to-Dial from their database; Presence to see staff availability; Chat instant messaging for quick, internal communication; tracking calls; and taking notes on a call.
Result #2: Affordable, Richly Featured System Improves Communication
Toshiba's IPedge met PMI's requirement for an affordable, richly featured business telephone system that helped improve communication both internally and externally. Toshiba's ACD with TASKE reporting and OAISYS® Tracer call recording help keep customer service at its optimal level. As well, Unified Messaging helps users stay connected with all email, voice mail and faxes coming into a single inbox accessible from their desk phones or smartphones.
Result #3: Enterprise Manager for Browser-based, Remote Administration
With Toshiba's browser-based Enterprise Manager, the IT manager can remotely make moves, adds, changes and global updates to all the IP telephones on the IPedge systems quickly and easily.
Bottom Line: Toshiba's IPedge Improves Communication While Handling 35,000 Calls per Month
Toshiba's IPedge IP business telephone system exceeded PMI's communications objectives, including greatly improving staff communication by using Toshiba's Call Manager Unified Messaging application while delivering a fast return on investment by eliminating costly telephone lines and implementing a fully IP-based business telephone system.
Bottom-line benefits include:
- Smooth handling of 35,000 calls per month;
- Improved staff communication with Unified Communications application;
- Time savings with unified messaging capabilities;
- Assurance that virtually every incoming call is intelligently distributed to be answered by a live person using Toshiba's ACD solution;
- Improved telephone customer and supplier service by using OAISYS Tracer call recording for training and agent performance reviews;
- Ability to add and easily move IP telephones and systems as the company grows; and
- Cost savings by moving to an affordable IP system with a fast return on investment.
"With Toshiba's IPedge, PMI's users are empowered to communicate more effectively, be more efficient, and have greater access to their customers, partners and each other," said Corbett.
For an Authorized Toshiba Dealer, visit www.telecom.toshiba.com.
To subscribe to the Toshiba Telecom Blog, visit http://blog.telecom.toshiba.com/.
Follow us on Facebook (ToshibaPhoneSystems), Twitter (toshibaphonesys) and LinkedIn (Toshiba-telecommunication-systems-division).
About Toshiba America Information Systems Inc.
Telecommunication Systems Division
Toshiba America Information Systems Inc., Telecommunication Systems Division is one of the three business units of Toshiba America Information Systems Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba's VIPedge cloud-based business telephone solution supports up to 500 users, and the IPedge and Strata CIX systems support from 8 to 1,000 users and offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba's PCs, tablets, copiers, and surveillance video cameras/recorders, Toshiba's Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation. For more information, visit www.Telecom.Toshiba.com.
Toshiba Corporation is a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba Group brings innovation and imagination to a wide range of businesses: digital products, including LCD TVs, notebook PCs, retail solutions and MFPs; electronic devices, including semiconductors, storage products and materials; industrial and social infrastructure systems, including power generation systems, smart community solutions, medical systems and escalators & elevators; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 590 consolidated companies, with 206,000 employees worldwide and annual sales surpassing 5.8 trillion yen (US$61 billion). Visit Toshiba's web site at www.toshiba.co.jp/index.htm.
© 2014 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2547765
Toshiba PR Contact:
Teri Sawyer, T&Co.
Silver Spring Networks, Inc. (NYSE: SSNI) extended its Internet of Things technology platform with performance enhancements to Gen5 – its fifth generation critical infrastructure networking platform. Already delivering nearly 23 million devices on five continents as one of the leading networking providers in the market, Silver Spring announced it is doubling the maximum speed of its Gen5 network to up to 2.4 Mbps, increasing computational performance by 10x, supporting simultaneous mesh communic...
Feb. 14, 2016 05:00 AM EST
Sensors and effectors of IoT are solving problems in new ways, but small businesses have been slow to join the quantified world. They’ll need information from IoT using applications as varied as the businesses themselves. In his session at @ThingsExpo, Roger Meike, Distinguished Engineer, Director of Technology Innovation at Intuit, showed how IoT manufacturers can use open standards, public APIs and custom apps to enable the Quantified Small Business. He used a Raspberry Pi to connect sensors...
Feb. 14, 2016 04:30 AM EST Reads: 401
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
Feb. 14, 2016 04:00 AM EST Reads: 260
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
Feb. 14, 2016 04:00 AM EST Reads: 486
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
Feb. 14, 2016 03:45 AM EST Reads: 476
The principles behind DevOps are not new - for decades people have been automating system administration and decreasing the time to deploy apps and perform other management tasks. However, only recently did we see the tools and the will necessary to share the benefits and power of automation with a wider circle of people. In his session at DevOps Summit, Bernard Sanders, Chief Technology Officer at CloudBolt Software, explored the latest tools including Puppet, Chef, Docker, and CMPs needed to...
Feb. 14, 2016 03:30 AM EST Reads: 390
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
Feb. 14, 2016 02:00 AM EST Reads: 434
Let’s face it, embracing new storage technologies, capabilities and upgrading to new hardware often adds complexity and increases costs. In his session at 18th Cloud Expo, Seth Oxenhorn, Vice President of Business Development & Alliances at FalconStor, will discuss how a truly heterogeneous software-defined storage approach can add value to legacy platforms and heterogeneous environments. The result reduces complexity, significantly lowers cost, and provides IT organizations with improved effi...
Feb. 14, 2016 01:15 AM EST Reads: 294
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Feb. 13, 2016 11:15 PM EST Reads: 315
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
Feb. 13, 2016 09:00 PM EST Reads: 259
Data-as-a-Service is the complete package for the transformation of raw data into meaningful data assets and the delivery of those data assets. In her session at 18th Cloud Expo, Lakshmi Randall, an industry expert, analyst and strategist, will address: What is DaaS (Data-as-a-Service)? Challenges addressed by DaaS Vendors that are enabling DaaS Architecture options for DaaS
Feb. 13, 2016 08:45 PM EST Reads: 401
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
Feb. 13, 2016 08:00 PM EST Reads: 154
SYS-CON Events announced today that Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, has been named “Silver Sponsor” of SYS-CON's DevOps Summit at 18th Cloud Expo New York, which will take place June 7-9, 2016, at the Javits Center in New York City, NY. Catchpoint is a leading Digital Performance Analytics company that provides unparalleled insight into customer-critical services to help consistently deliver an amazing customer experience. Designed...
Feb. 13, 2016 07:00 PM EST Reads: 421
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
Feb. 13, 2016 04:45 PM EST Reads: 208
CIOs and those charged with running IT Operations are challenged to deliver secure, audited, and reliable compute environments for the applications and data for the business. Behind the scenes these tasks are often accomplished by following onerous time-consuming processes and often the management of these environments and processes will be outsourced to multiple IT service providers. In addition, the division of work is often siloed into traditional "towers" that are not well integrated for cro...
Feb. 13, 2016 04:00 PM EST Reads: 514