Click here to close now.

Welcome!

News Feed Item

Phoenix Manufacturing Stays Cool With Toshiba's IPedge Business Telephone System

IRVINE, CA -- (Marketwired) -- 03/20/14 -- Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) has helped Phoenix Manufacturing Inc. (PMI -- www.evapcool.com) meet its communication goals with a new Toshiba IPedge® IP-based business telephone system. Based in Phoenix, PMI is a designer, manufacturer, and distributor of evaporative cooling products designed for the comfort of residential and business environments. Incorporated in 1975, PMI has nearly 40 years of experience in business, serving the HVAC industry with a promise of delivering high-quality products and services.

"Toshiba's IPedge IP business telephone system has exceeded our expectations by helping us improve our unified communications capabilities with a system that literally is paying for itself with cost savings," said Ruth Roman, controller, Phoenix Manufacturing Inc.

The Challenge: Improve Customer Communication and Reduce Costs

Ruth Roman, PMI's controller, specified the company's communications objectives, which include:

  • Improving internal and external communication;
  • Providing a Unified Communications application to improve staff communication;
  • Delivering Unified Messaging to deliver email, voice and fax messages to a single inbox;
  • Creating a feature-rich contact center with call reporting, call recording and call management applications;
  • Enabling the IT team to handle some of its own system administration to save time and money; and
  • Providing a reliable business telephone system that is affordable while delivering cutting-edge technology features with a fast return on investment.

Chris Corbett, president of Authorized Toshiba Dealer Cortel Communications (www.CortelCom.com) based in Phoenix, recommended Toshiba's IPedge. "We recommended Toshiba's IPedge because we knew it would exceed PMI's objectives," he said.

The Solution: Toshiba's IPedge Delivers Affordable, Reliable IP Telephony

Installed and serviced by Cortel Communications, PMI's new business telephone solution consists of:

Result #1: Call Manager UC Application Improves Staff Communication

Using Toshiba's Call Manager Unified Communications application, PMI's staff has been able to improve their communication by using UC features, including call-handling capabilities such as Click-to-Dial from their database; Presence to see staff availability; Chat instant messaging for quick, internal communication; tracking calls; and taking notes on a call.

Result #2: Affordable, Richly Featured System Improves Communication

Toshiba's IPedge met PMI's requirement for an affordable, richly featured business telephone system that helped improve communication both internally and externally. Toshiba's ACD with TASKE reporting and OAISYS® Tracer call recording help keep customer service at its optimal level. As well, Unified Messaging helps users stay connected with all email, voice mail and faxes coming into a single inbox accessible from their desk phones or smartphones.

Result #3: Enterprise Manager for Browser-based, Remote Administration

With Toshiba's browser-based Enterprise Manager, the IT manager can remotely make moves, adds, changes and global updates to all the IP telephones on the IPedge systems quickly and easily.

Bottom Line: Toshiba's IPedge Improves Communication While Handling 35,000 Calls per Month

Toshiba's IPedge IP business telephone system exceeded PMI's communications objectives, including greatly improving staff communication by using Toshiba's Call Manager Unified Messaging application while delivering a fast return on investment by eliminating costly telephone lines and implementing a fully IP-based business telephone system.

Bottom-line benefits include:

  • Smooth handling of 35,000 calls per month;
  • Improved staff communication with Unified Communications application;
  • Time savings with unified messaging capabilities;
  • Assurance that virtually every incoming call is intelligently distributed to be answered by a live person using Toshiba's ACD solution;
  • Improved telephone customer and supplier service by using OAISYS Tracer call recording for training and agent performance reviews;
  • Ability to add and easily move IP telephones and systems as the company grows; and
  • Cost savings by moving to an affordable IP system with a fast return on investment.

"With Toshiba's IPedge, PMI's users are empowered to communicate more effectively, be more efficient, and have greater access to their customers, partners and each other," said Corbett.

For an Authorized Toshiba Dealer, visit www.telecom.toshiba.com.

To subscribe to the Toshiba Telecom Blog, visit http://blog.telecom.toshiba.com/.

Follow us on Facebook (ToshibaPhoneSystems), Twitter (toshibaphonesys) and LinkedIn (Toshiba-telecommunication-systems-division).

About Toshiba America Information Systems Inc.
Telecommunication Systems Division
Toshiba America Information Systems Inc., Telecommunication Systems Division is one of the three business units of Toshiba America Information Systems Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba's VIPedge cloud-based business telephone solution supports up to 500 users, and the IPedge and Strata CIX systems support from 8 to 1,000 users and offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba's PCs, tablets, copiers, and surveillance video cameras/recorders, Toshiba's Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation. For more information, visit www.Telecom.Toshiba.com.

About Toshiba
Toshiba Corporation is a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba Group brings innovation and imagination to a wide range of businesses: digital products, including LCD TVs, notebook PCs, retail solutions and MFPs; electronic devices, including semiconductors, storage products and materials; industrial and social infrastructure systems, including power generation systems, smart community solutions, medical systems and escalators & elevators; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 590 consolidated companies, with 206,000 employees worldwide and annual sales surpassing 5.8 trillion yen (US$61 billion). Visit Toshiba's web site at www.toshiba.co.jp/index.htm.

© 2014 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2547765

Add to Digg Bookmark with del.icio.us Add to Newsvine

Toshiba PR Contact:
Teri Sawyer, T&Co.
714-801-1687
Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
"We have an new division call the Cloud Monetization Division, based on our platform Powua, which empowers enterprises and organizations to take the journey to cloud monetization and to make it a reality," explained Ian Khan, Manager, Innovation & Marketing at Solgenia, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and easy to use. MangoApps has been named a "Market Leader" by Ovum Research and a "Cool Vendor" by Gartner. 20,000+ business custome...
Public Cloud IaaS started its life in the developer and startup communities and has grown rapidly to a $20B+ industry, but it still pales in comparison to how much is spent worldwide on IT: $3.6 trillion. In fact, there are 8.6 million data centers worldwide, the reality is many small and medium sized business have server closets and colocation footprints filled with servers and storage gear. While on-premise environment virtualization may have peaked at 75%, the Public Cloud has lagged in adop...
SYS-CON Events announced today that Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo® and DevOps Summit 2015 Silicon Valley, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Alert Logic provides Security-as-a-Service for on-premises, cloud, and hybrid IT infrastructures, delivering deep security insight and continuous protection for cust...
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered. In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
The cloud has transformed how we think about software quality. Instead of preventing failures, we must focus on automatic recovery from failure. In other words, resilience trumps traditional quality measures. Continuous delivery models further squeeze traditional notions of quality. Remember the venerable project management Iron Triangle? Among time, scope, and cost, you can only fix two or quality will suffer. Only in today's DevOps world, continuous testing, integration, and deployment upend...
Countless business models have spawned from the IaaS industry. Resell Web hosting, blogs, public cloud, and on and on. With the overwhelming amount of tools available to us, it's sometimes easy to overlook that many of them are just new skins of resources we've had for a long time. In his General Session at 16th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, broke down what we've got to work with and discuss the benefits and pitfalls to discover how we can best use them to d...
SYS-CON Media announced today that CloudBees, the Jenkins Enterprise company, has launched ad campaigns on SYS-CON's DevOps Journal. CloudBees' campaigns focus on the business value of Continuous Delivery and how it has been recognized as a game changer for IT and is now a top priority for organizations, and the best ways to optimize Jenkins to ensure your continuous integration environment is optimally configured.
SYS-CON Events announced today that Solgenia will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgenia is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional Social, Mobile and Cloud user experiences, our solutions help large and medium-sized organizations dramatically improve produc...
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
Live Webinar with 451 Research Analyst Peter Christy. Join us on Wednesday July 22, 2015, at 10 am PT / 1 pm ET In a world where users are on the Internet and the applications are in the cloud, how do you maintain your historic SLA with your users? Peter Christy, Research Director, Networks at 451 Research, will discuss this new network paradigm, one in which there is no LAN and no WAN, and discuss what users and network administrators gain and give up when migrating to the agile world of clo...
Connected things, systems and people can provide information to other things, systems and people and initiate actions for each other that result in new service possibilities. By taking a look at the impact of Internet of Things when it transitions to a highly connected services marketplace we can understand how connecting the right “things” and leveraging the right partners can provide enormous impact to your business’ growth and success. In her general session at @ThingsExpo, Esmeralda Swartz...
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding bu...
The 5th International DevOps Summit, co-located with 17th International Cloud Expo – being held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the ...