Welcome!

News Feed Item

IBM Chosen to Support BP's Global Workforce

Integrating global business processes and launching new collaboration capabilities to support 60,000 of BP's global employees

ARMONK, N.Y., March 24, 2014 /PRNewswire/ -- IBM (NYSE: IBM) today announced that it has been selected by BP (NYSE: BP) to integrate and manage the company's business applications globally, as well as provide enhanced service desk support for 60,000 employees and 80,000 devices in the Americas and Europe. IBM was chosen to support BP in enhancing user interaction with the service desk and improving business IT processes across all key BP IT operations.

IBM Corporation logo.

End user computing is the face of IT to employees in all corporations. BP wants to provide its employees with greater choice and flexibility in interacting with its service desk, in order to improve first-time problem resolution rates.  The IBM solution is focused on providing a personal service that gives an individual choice on how and when to get help.  Enhancements will include new services such as live online chat whereby employees can engage the help desk in real time and in their local language through a live agent or through BP's self-help web portal.  The self-help portal leverages IBM's knowledge base, deep analytics of IT incidents and natural-language search capabilities to rapidly deliver the most relevant results and reduce the need for on-site support.

"BP's business requirements are changing, and the technologies that will enable us to meet our strategic objectives are evolving even faster," said Mark Bouzek, Vice President, Global Operations and Infrastructure, BP. "As a complex global organization, BP needs to continuously improve our business processes and the speed of service we deliver to our employees and external customers."

With operations around the world, BP selected IBM to provide the next generation of application management services for its global enterprise systems and additional connected applications.  Central to these new generation services is the IBM Command Centre that monitors BP's enterprise systems and applications in real time, utilizing predictive analytics to prevent system outages and data flow failures, thus maintaining a world-class level of application availability. IBM has developed its next generation application management solution for BP by harnessing the knowledge and insights gained from serving BP and from IBM's extensive global client base.

"IBM has consistently met high standards for quality delivery as well as delivering innovation for BP. We have proven that we are the right partner to serve BP with our global presence, relentless focus on service and our drive for continuous improvement," said David Marley, Managing Director, IBM. "Looking forward, we will continue to bring together IBM's integrated services management, research capabilities and innovative technologies to provide BP the right mix of skills and capabilities they need to support their business and drive future growth."

IBM is providing IT help desk services to BP from its delivery centers in Boulder, Colorado; Greenock, Scotland; Dublin, Ireland; Brno, Czech Republic; and Bangalore, India. IBM is providing application management services from its delivery facilities in Bangalore, Kolkata and Hyderabad in India; Houston and Tulsa in the U.S., UK, Germany and Australia.

About IBM
For more information about IBM, visit: ibm.com/services

Follow the conversation on Twitter at @IBMSourcing, @ibmoilandgas and #IBMSocialBiz, and on LinkedIn via the Smarter Chemicals and Petroleum Community.

Contact:
Leslie Monreal-Feil
IBM Media Relations
561.862.3074
[email protected]

Logo - http://photos.prnewswire.com/prnh/20090416/IBMLOGO

SOURCE IBM

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at Cloud Expo, Robert Cohen, an economist and senior fellow at the Economic Strategy Institute, provideed economic scenarios that describe how the rapid adoption of software-defined everything including cloud services, SDDC and open networking will change GDP, industry growth, productivity and jobs. This session also included a drill down for several industries such as finance, social media, cloud service providers and pharmaceuticals.
In IT, we sometimes coin terms for things before we know exactly what they are and how they’ll be used. The resulting terms may capture a common set of aspirations and goals – as “cloud” did broadly for on-demand, self-service, and flexible computing. But such a term can also lump together diverse and even competing practices, technologies, and priorities to the point where important distinctions are glossed over and lost.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, discussed the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of Soli...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
SYS-CON Events announced today that Dataloop.IO, an innovator in cloud IT-monitoring whose products help organizations save time and money, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Dataloop.IO is an emerging software company on the cutting edge of major IT-infrastructure trends including cloud computing and microservices. The company, founded in the UK but now based in San Fran...
Join Impiger for their featured webinar: ‘Cloud Computing: A Roadmap to Modern Software Delivery’ on November 10, 2016, at 12:00 pm CST. Very few companies have not experienced some impact to their IT delivery due to the evolution of cloud computing. This webinar is not about deciding whether you should entertain moving some or all of your IT to the cloud, but rather, a detailed look under the hood to help IT professionals understand how cloud adoption has evolved and what trends will impact th...
In his session at 19th Cloud Expo, Claude Remillard, Principal Program Manager in Developer Division at Microsoft, contrasted how his team used config as code and immutable patterns for continuous delivery of microservices and apps to the cloud. He showed how the immutable patterns helps developers do away with most of the complexity of config as code-enabling scenarios such as rollback, zero downtime upgrades with far greater simplicity. He also demoed building immutable pipelines in the cloud ...
"We are the public cloud providers. We are currently providing 50% of the resources they need for doing e-commerce business in China and we are hosting about 60% of mobile gaming in China," explained Yi Zheng, CPO and VP of Engineering at CDS Global Cloud, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.