|By Business Wire||
|March 24, 2014 05:46 PM EDT||
Milestone Technologies, Inc. (MILESTONE) is expanding its Service Desk offering, based in Silicon Valley, to assist small-to-medium businesses meet their IT requirements. Today, as businesses move from onsite IT staff to cloud-based solutions for their IT managed services, MILESTONE is there to make it a seamless transition with ongoing services that meet the needs of their staff.
MILESTONE is adding new features to its Service Desk offering, including remote monitoring, analytics, and event correlation, which provide customers with the critical information needed to make decisions that best serve their needs. Customers can choose to create a jointly developed dashboard with metrics that are relevant to them.
Because MILESTONE anchors its Service Desk offering in Silicon Valley, it’s been able to draw on the region’s deep pool of talent to provide timely and accurate services across all time zones. The Service Desk agents, with diverse skill sets, are knowledgeable about all IT issues. The new features, in addition to MILESTONE’s already proven Service Desk offering, offer increased value for its customers.
“At MILESTONE we are focused on where technology is going and what services companies are going to need,” said Prem Chand, CEO and founder of MILESTONE, “the Service Desk offerings provided by MILESTONE anticipate the challenges CIOs face and provide solutions for them.”
A leader in IT managed services, MILESTONE has been providing superior customer service and satisfaction in the field since cloud-based solutions became available. It's MILESTONE’s business to provide IT solutions that allow you to focus on your business. For more information, see http://www.milestonepowered.com/helpdesk.
About Milestone Technologies
Milestone Technologies, headquartered in Fremont, Calif, was founded by Prem Chand in 1997. The company provides customized IT solutions to some of the world’s most well-known companies, including eBay, Facebook, Google and many others. MILESTONE is a global company with 1,350 employees serving clients in the U.S., Europe, Asia, and Canada.
In IT, we sometimes coin terms for things before we know exactly what they are and how they’ll be used. The resulting terms may capture a common set of aspirations and goals – as “cloud” did broadly for on-demand, self-service, and flexible computing. But such a term can also lump together diverse and even competing practices, technologies, and priorities to the point where important distinctions are glossed over and lost.
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