|By Business Wire||
|March 26, 2014 04:04 AM EDT||
Bomgar, the leader in enterprise remote support solutions, can now be integrated with the TOPdesk service management solution. Developed by TOPdesk based on the Bomgar API, the new integration maximizes IT support efficiency and increases the effectiveness of support representatives by giving them secure, multi-platform remote support and chat capabilities directly from their TOPdesk console.
Bomgar allows technicians to support nearly any system in any location, lowering costs while improving time to resolution and customer satisfaction. The integration with TOPdesk allows support representatives to launch a secure, Bomgar remote support session directly from the TOPdesk incident or change record to immediately begin remotely diagnosing and solving technology-related problems. End-users can also click to request a Bomgar remote support session directly from the TOPdesk self-service portal. Bomgar records all chat transcripts and full session details, including video recordings, and feeds them back into the TOPdesk record, ensuring a comprehensive audit trail.
“We are delighted that TOPdesk can now be integrated with Bomgar,” said Gordon Roberts, customer services manager at University of Reading. “When we launch the new combined service in April, both solutions will have huge positive impact on our service delivery. We are looking forward to providing even more efficient service support with this integration.”
Additional TOPdesk support capabilities with Bomgar include:
- Single-click, end-user initiated chat/remote support session via the TOPdesk self-service portal.
- Technicians can Jump directly to a remote system directly from an incident or change request.
- Leverage Bomgar’s support for Intel vPro to access remote systems even when the OS is not running.
- Support end users running Windows, Mac, Linux, Blackberry, Apple iOS, Android and Windows Mobile.
Both companies will be exhibiting and demoing their solutions at UCISA 2014, March 26-28 in Brighton, UK. Bomgar can be found at stand #69 and TOPdesk at stand #43.
For more information, please visit: www.bomgar.com/products/integrations/topdesk.
Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Our mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, Facilities Management, HR, service desk or service support, TOPdesk helps you support your employees, customers, consumers and citizens.
TOPdesk is available in three versions: Professional, Enterprise and Ultimate. Our software is geared towards small organizations as well as large multinationals and is available as a local installation or Software as a Service. Due to the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs. For more information, please visit: www.topdesk.com.
Aug. 28, 2015 10:45 AM EDT Reads: 101
Aug. 28, 2015 10:45 AM EDT Reads: 421
Aug. 28, 2015 10:07 AM EDT
Aug. 28, 2015 10:00 AM EDT Reads: 257
Aug. 28, 2015 10:00 AM EDT
Aug. 28, 2015 09:45 AM EDT Reads: 172
Aug. 28, 2015 09:45 AM EDT Reads: 140
Aug. 28, 2015 09:45 AM EDT Reads: 321
Aug. 28, 2015 09:38 AM EDT
Aug. 28, 2015 07:45 AM EDT Reads: 386
Aug. 28, 2015 07:30 AM EDT Reads: 535
Aug. 28, 2015 06:45 AM EDT Reads: 519
Skeuomorphism usually means retaining existing design cues in something new that doesn’t actually need them. However, the concept of skeuomorphism can be thought of as relating more broadly to applying existing patterns to new technologies that, in fact, cry out for new approaches. In his session at DevOps Summit, Gordon Haff, Senior Cloud Strategy Marketing and Evangelism Manager at Red Hat, discussed why containers should be paired with new architectural practices such as microservices rathe...
Aug. 28, 2015 06:00 AM EDT Reads: 353
U.S. companies are desperately trying to recruit and hire skilled software engineers and developers, but there is simply not enough quality talent to go around. Tiempo Development is a nearshore software development company. Our headquarters are in AZ, but we are a pioneer and leader in outsourcing to Mexico, based on our three software development centers there. We have a proven process and we are experts at providing our customers with powerful solutions. We transform ideas into reality.
Aug. 28, 2015 04:45 AM EDT Reads: 425
In their Live Hack” presentation at 17th Cloud Expo, Stephen Coty and Paul Fletcher, Chief Security Evangelists at Alert Logic, will provide the audience with a chance to see a live demonstration of the common tools cyber attackers use to attack cloud and traditional IT systems. This “Live Hack” uses open source attack tools that are free and available for download by anybody. Attendees will learn where to find and how to operate these tools for the purpose of testing their own IT infrastructu...
Aug. 28, 2015 04:30 AM EDT Reads: 330