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Palace Resorts, Cancun’s Largest Resort Chain, Automates Linen and Laundry Operations with InvoTech Systems

Palace Resorts, the company that sets the standard in five-star, all-inclusive resort accommodations, recently installed the InvoTech Systems Multi-Property RFID Linen and Laundry Systems for automated linen and laundry control and reduce operating costs. Palace Resorts implemented the InvoTech Linen System at all of its resort properties and installed InvoTech’s Laundry System at the Palace Resorts laundry distribution center. The InvoTech Systems provide Palace Resorts with complete control over linen inventories and establish more efficient operations. Palace Resorts has approximately 500,000 linens tagged with Fujitsu WT-A522 UHF-RFID linen tags provided by InvoTech.

Palace Resorts relies on InvoTech to control laundry operations and increase efficiency

Palace Resorts Corporate Operations Director Lorena Zahoul said, “InvoTech’s Systems provide our linen and laundry operations with better control and much greater efficiency. Palace Resorts installed InvoTech to consolidate all laundry processing and centralize inventory to increase staff productivity. The systems' multi-property functionality better manages inventory levels and laundry activity for all of the resorts from one system. InvoTech lets us track and control what each resort ships to, and receives back from, the laundry distribution center for more accurate inventories.”

InvoTech provides multi-language systems for flexible staff use

InvoTech provided Palace Resorts with Spanish and English language system options so each user can specify his or her preferred language for ease of use. InvoTech also supplied on-site system training and reference guides in Spanish and English.

InvoTech President Jeff Welles said, “InvoTech’s Linen System provides Palace Resorts with a perpetual linen inventory for each property. It also monitors the aging of each linen item based on usage for quality control and to forecast linen purchases. The InvoTech Laundry System established total control at the Palace Resorts laundry distribution center and ensures that linens are shipped to the correct resort properties. Automatic tracking and recordkeeping enable the system to accurately report and identify missing linens and pinpoint discrepancies between outgoing and incoming laundry items."

“Palace Resorts understood how Fujitsu’s RFID tag technology, combined with InvoTech Systems state-of-the-art uniform and linen tracking solutions, could benefit them by streamlining process and reducing overhead associated with logistics,” said Fujitsu Frontech North America’s Dan Dalton, director of New Product Development. “The WT-A522’s small size and durability are perfect for Hotel and Hospitality applications. We are proud that a premier resort operator like Palace Resorts has put their full confidence in our products.”

InvoTech clients include MGM Resorts International, Hyatt Hotels, Marriott, Hilton Hotels, Universal Studios Florida, Wynn Resort Las Vegas and Macau, Madison Square Garden, MSR-FSR Laundry, Empire State Building, Loews Hotels, Mandarin Oriental, and other leading companies. InvoTech’s international clients include the Venetian Macau Resort Hotel; MGM Grand Macau; Four Seasons Macau; Grand Hyatt Shanghai, China; Burswood Entertainment Complex, Australia; Sheraton Seoul, Korea; and Resorts World Sentosa Singapore.

Click here to get more information on InvoTech’s Linen, Uniform, and Laundry Systems.

About InvoTech Systems

InvoTech Systems, Inc. – a Microsoft Certified Partner – is a leading provider of software management and control systems for uniforms and linens, and for laundry and security operations. The company serves markets that include hospitality, healthcare, commercial laundry, and amusement industries worldwide. InvoTech’s systems increase clients’ profitability. Its products deliver vital information that establishes ultimate control and total accountability. Operations are streamlined and service levels are improved – all with reduced labor and operating expenses. InvoTech produces and supports 100% of its system and product development in-house. Its trusted staff averages 10 years of reliable technical experience, knowledge of methodologies, and industry depth. InvoTech evolves technology-based solutions regularly, based on client- and staff-driven innovations. The company is rooted in a culture that emphasizes long-term client relationships and superior customer service. InvoTech Systems, Inc. is honored to have a 98% client retention rate. For more information, please visit

About Fujitsu Frontech North America Inc.

Fujitsu Frontech North America Inc. brings innovative technology from Japan and, with its partners, develops powerful front-end solutions that shape how society interacts with big data. Fujitsu Frontech North America Inc. is headquartered with operations and solution development at 27121 Towne Centre Drive #100, Foothill Ranch, CA 92610, USA. For more information about Fujitsu products and services, call us at 800-626-4686 or visit us at:

Copyright 2014 Fujitsu Frontech North America Inc. All rights reserved. Fujitsu and the Fujitsu logo are registered trademarks. All other trademarks are the property of their respective owners. Statements herein are based on normal operating conditions and are not intended to create any implied warranty of merchantability or fitness for a particular purpose. Fujitsu Frontech North America Inc. reserves the right to modify at any time without notice these statements, our services, products, and their warranty and performance specifications.

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