Welcome!

Blog Feed Post

Launch of Confirmit SmartHub™ powers market leading innovations in new SaaS release

Confirmit Horizons Version 18 introduces an industry first that unlocks richer insights for smarter decision making and faster reactions

London, UK and Oslo, Norway and New York, NY: 26 March, 2014: Confirmit has today announced the release of Version 18 (V18) of its award winning Confirmit Horizons solution for Customer Experience, Employee Engagement and Market Research.

A series of significant innovations in this latest release of Horizons marks Confirmit's determination to enable organisations to gain maximum value from all data sources, delivering richer business insights to empower smarter decision making and enable faster reactions to changing business needs.

Horizons V18 introduces Confirmit SmartHub™, the industry's first customer engagement hub that enables businesses to capture, analyse and respond to customer and market feedback across multiple channels and sources in real time. Instant Analytics is a new, powerful analysis module that provides immediate, actionable insights with no set up or training required. In addition, the new Active Dashboards™ module provides enhanced data visualisation to enable stakeholders to analyse information and track trends immediately on a variety of devices. Horizons V18 also adds a new Action Management module to ensure businesses can automatically trigger actions, based on up to date customer, employee or market information. Cases can be managed through to completion to ensure businesses drive change and close the loop on tactical and strategic actions.

Sam Otter, Head of Marketing, Virgin Holidays, commented: "Confirmit has once more managed to produce a remarkable new version of Horizons. SmartHub is a powerful innovation that allows us, for the first time, to easily capture and map all customer data from various touchpoints in the customer journey, into one intelligent hub which has generated new insights and initiated tactical and strategic actions to drive our business performance improvements."

Terry Lawlor, EVP Product Management, Confirmit, explained: "Managing the massive amounts of financial, customer, employee and market data available is becoming one of the biggest challenges facing businesses today. Confirmit Horizons Version 18 introduces Confirmit SmartHub to resolve this business pain and empower organisations to make informed decisions for improving business processes and enhancing customer experience. Companies can now capture all interactions on all channels, map these across multiple data sources and immediately initiate tactical and strategic actions to drive business performance improvements, all in an end to end, closed loop process."

The range of new features and functionality in Version 18 includes:

Richer insights delivered by Confirmit SmartHub

  • Listen across all preferred channels with new optimised support for Windows Phone 8 and Firefox OS on mobile devices, plus support for much larger telephony interviewing operations
  • Deliver a more engaging respondent experience with new support for photos and images in online surveys, and new push and continuous GPS tracking in offline surveys through SODA 3.0
  • Capture and map all insights in one central hub - Confirmit SmartHub - which integrates different data sources and intelligently maps feedback data with other business data.

Smarter decisions enabled by Active Dashboards and Reportal

  • Design and manage surveys easily by using full text search across templates and surveys, and keep a full audit trail of changes in survey authoring
  • Interpret information easily using powerful dashboards created by a new wizard based dashboard and a new chart engine for enhanced visualisations
  • Delivery of relevant and immediate insight for all stakeholders on all devices and view performance and trends against Key Performance Indicators.

Faster reactions driven by Instant Analytics and Action Management

  • Instantly analyse feedback to provide early insights into survey performance
  • Automate case creation based on real-time alerts and configure workflows and rules that reflect business processes
  • Easily close the loop by simply assigning cases, tracking progress and escalating as needed.

- ENDS -

About Confirmit
Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu , Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit http://www.confirmit.com/ for more information.

Media Contacts:
Andrea Burton
Indigo River
[email protected]
T: +44 (0)1985 850320
M: +44 (0)7796 368669

Melanie Oxford
Indigo River
[email protected]
M: +44 (0)7515 632065

Source: RealWire

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

Latest Stories
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
"I focus on what we are calling CAST Highlight, which is our SaaS application portfolio analysis tool. It is an extremely lightweight tool that can integrate with pretty much any build process right now," explained Andrew Siegmund, Application Migration Specialist for CAST, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He expla...
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
DevOps promotes continuous improvement through a culture of collaboration. But in real terms, how do you: Integrate activities across diverse teams and services? Make objective decisions with system-wide visibility? Use feedback loops to enable learning and improvement? With technology insights and real-world examples, in his general session at @DevOpsSummit, at 21st Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, explored how leading organizations use data-driven DevOps to clos...
Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, discussed how they built...
The dynamic nature of the cloud means that change is a constant when it comes to modern cloud-based infrastructure. Delivering modern applications to end users, therefore, is a constantly shifting challenge. Delivery automation helps IT Ops teams ensure that apps are providing an optimal end user experience over hybrid-cloud and multi-cloud environments, no matter what the current state of the infrastructure is. To employ a delivery automation strategy that reflects your business rules, making r...
The past few years have brought a sea change in the way applications are architected, developed, and consumed—increasing both the complexity of testing and the business impact of software failures. How can software testing professionals keep pace with modern application delivery, given the trends that impact both architectures (cloud, microservices, and APIs) and processes (DevOps, agile, and continuous delivery)? This is where continuous testing comes in. D
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
No hype cycles or predictions of a gazillion things here. IoT is here. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, an Associate Partner of Analytics, IoT & Cybersecurity at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He also discussed the evaluation of communication standards and IoT messaging protocols, data...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...
Digital transformation is about embracing digital technologies into a company's culture to better connect with its customers, automate processes, create better tools, enter new markets, etc. Such a transformation requires continuous orchestration across teams and an environment based on open collaboration and daily experiments. In his session at 21st Cloud Expo, Alex Casalboni, Technical (Cloud) Evangelist at Cloud Academy, explored and discussed the most urgent unsolved challenges to achieve f...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...