|By RealWire News Distribution||
|March 26, 2014 11:18 PM EDT||
Key findings from new WorldPay research include:
- 29% are planning to enable sales via social media in the next 12 months
- 40% say self-service kiosks will be less important in the future
- Mobile acceptance on-board flights will rise to 36% in the next two years
London, 26th March, 2014 - Airlines will increase their focus on new distribution channels such as mobile and social media over the next two years, according to WorldPay's Alternative Payment and Distribution Landscape: Airline Distribution Channels report.
WorldPay, a global leader in airline payment processing and settlements, surveyed 68 global carriers (from low cost to traditional), and found that 83% of airlines believe that improvement and deployment of new payment technology is a major business priority. They want to align their payment offerings with customer expectations to gain competitive advantage.
Carriers are focusing heavily on mobile as both a distribution channel and a means of payment. 71% say the future of airline payments lies in mobile - 50% see mobile payments as a way to keep up with competitors and 45% see them as a way to increase revenues. Mobile payments offer external benefits for passengers but also improve internal processes such as data submission and handling.
Over the next two years, airlines will extend existing mobile services to offer ancillary purchases such as seat upgrades, booking management, onward travel and inflight purchases via mobile phones.
Mike Parkinson, WorldPay VP Airlines, says: "Mobile is not without its challenges - carriers cite increased fraud risk, integration with current systems and processes and mobile platform diversity as the biggest concerns. But with more than three quarters of the world's population now having access to a mobile device, airlines can't afford to ignore this high-growth channel."
The social media opportunity
Many carriers already have a presence on social media sites such as Facebook, LinkedIn and Twitter. Over the next two years airlines will increase usage on these sites and more - for example, 40% plan to be active on Google+ in the next 12 months.
Social media is now also seen as a high potential sales channel, with nearly a third of airlines planning to enable sales via social media in the next 12 months.
The impact of inflight connectivity on on-board payments
Connectivity is a priority for passengers and this is driving carriers to expand the on-board payment methods they offer and increase services such as inflight internet and mobile.
Cards are still the most popular payment method used by passengers to pay for goods and services on-board, but alternative payment methods are growing in popularity. The number of airlines offering on-board mobile payments will increase from 5% to 36% in the next two years, and 18% of airlines plan to accept e-wallets on-board by 2016.
Kiosk investment declining
The WorldPay research shows 40% of airlines believe self-service kiosks will be less important in the future. In fact, just 17% of airlines are investing more in developing kiosk services, whereas 29% are investing more in mobile services. This is due to challenges such as the cost to implement and maintain kiosks, difficulties integrating with current processes and the inability to read chip and PIN cards.
However while kiosk investment is set to reduce, many airlines still plan to implement additional services, such as check-in and seat reservations.
Mike Parkinson concludes: "With new technologies set to replace traditional channels, it's important for airlines to ensure they're prepared. The benefits are clear, but each new channel brings specific challenges. It's vital that airlines work with a payment partner that has a wide range of products and expertise to improve payment processes and transaction rates and maximise global reach."
To download a copy of the Alternative Payment and Distribution Landscape: Airline Distribution Channels report, visit www.worldpay.com/reports/airline-distribution-channel.
The report follows two previous whitepapers that discuss the motivations, challenges and developments in the airline alternative payment landscape: Airlines Going Alternative and Airlines and Alternative Payments: The Facts.
WorldPay is a leading global provider of payment and risk services, processing millions of transactions every day. WorldPay is a unification of seven leading retail payment solutions and offers a range of services including acquiring, gateway, alternative payments, risk management, and mobile payments. WorldPay became an independent company in December 2010. www.worldpay.com
Roberta Main-Millar / Phoebe Scott
Octopus Communications for WorldPay
+44 (0) 845 3700 655
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
May. 3, 2016 08:45 AM EDT Reads: 449
In his session at @ThingsExpo, Chris Klein, CEO and Co-founder of Rachio, will discuss next generation communities that are using IoT to create more sustainable, intelligent communities. One example is Sterling Ranch, a 10,000 home development that – with the help of Siemens – will integrate IoT technology into the community to provide residents with energy and water savings as well as intelligent security. Everything from stop lights to sprinkler systems to building infrastructures will run ef...
May. 3, 2016 08:30 AM EDT Reads: 1,086
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
May. 3, 2016 08:15 AM EDT Reads: 1,137
Increasing IoT connectivity is forcing enterprises to find elegant solutions to organize and visualize all incoming data from these connected devices with re-configurable dashboard widgets to effectively allow rapid decision-making for everything from immediate actions in tactical situations to strategic analysis and reporting. In his session at 18th Cloud Expo, Shikhir Singh, Senior Developer Relations Manager at Sencha, will discuss how to create HTML5 dashboards that interact with IoT devic...
May. 3, 2016 07:45 AM EDT Reads: 1,143
Artificial Intelligence has the potential to massively disrupt IoT. In his session at 18th Cloud Expo, AJ Abdallat, CEO of Beyond AI, will discuss what the five main drivers are in Artificial Intelligence that could shape the future of the Internet of Things. AJ Abdallat is CEO of Beyond AI. He has over 20 years of management experience in the fields of artificial intelligence, sensors, instruments, devices and software for telecommunications, life sciences, environmental monitoring, process...
May. 3, 2016 07:45 AM EDT Reads: 1,038
Internap Corporation has expanded its OpenStack-based bare-metal Infrastructure-as-a-Service offering, AgileSERVER 2.0, to its data centers in Amsterdam, Dallas and Santa Clara, Calif. Launched in 2015 out of Internap’s New York Metro data center in Secaucus, N.J., AgileSERVER 2.0 is now available in four locations globally, enabling enterprises and devops teams running mission-critical applications and big data workloads to build scale-out infrastructure environments that are higher performing ...
May. 3, 2016 07:15 AM EDT Reads: 1,362
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
May. 3, 2016 07:00 AM EDT Reads: 1,048
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, will show how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningfu...
May. 3, 2016 06:45 AM EDT Reads: 809
If there is anything we have learned by now, is that every business paves their own unique path for releasing software- every pipeline, implementation and practices are a bit different, and DevOps comes in all shapes and sizes. Software delivery practices are often comprised of set of several complementing (or even competing) methodologies – such as leveraging Agile, DevOps and even a mix of ITIL, to create the combination that’s most suitable for your organization and that maximize your busines...
May. 2, 2016 07:45 PM EDT Reads: 1,897
SYS-CON Events announced today that Peak 10, Inc., a national IT infrastructure and cloud services provider, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are designed to scale and adapt to customers’ changing business needs, enabling them to lower costs, improve performance and focus inter...
May. 2, 2016 06:30 PM EDT Reads: 1,322
In the world of DevOps there are ‘known good practices’ – aka ‘patterns’ – and ‘known bad practices’ – aka ‘anti-patterns.' Many of these patterns and anti-patterns have been developed from real world experience, especially by the early adopters of DevOps theory; but many are more feasible in theory than in practice, especially for more recent entrants to the DevOps scene. In this power panel at @DevOpsSummit at 18th Cloud Expo, moderated by DevOps Conference Chair Andi Mann, panelists will dis...
May. 2, 2016 06:00 PM EDT Reads: 737
Up until last year, enterprises that were looking into cloud services usually undertook a long-term pilot with one of the large cloud providers, running test and dev workloads in the cloud. With cloud’s transition to mainstream adoption in 2015, and with enterprises migrating more and more workloads into the cloud and in between public and private environments, the single-provider approach must be revisited. In his session at 18th Cloud Expo, Yoav Mor, multi-cloud solution evangelist at Cloudy...
May. 2, 2016 05:30 PM EDT Reads: 1,604
See storage differently! Storage performance problems have only gotten worse and harder to solve as applications have become largely virtualized and moved to a cloud-based infrastructure. Storage performance in a virtualized environment is not just about IOPS, it is about how well that potential performance is guaranteed to individual VMs for these apps as the number of VMs keep going up real time. In his session at 18th Cloud Expo, Dhiraj Sehgal, in product and marketing at Tintri, will discu...
May. 2, 2016 04:00 PM EDT Reads: 928
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
May. 2, 2016 03:45 PM EDT Reads: 1,385