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Distributor Edward Don & Company Selects Grand Junction to Manage Multi-State Courier Network
Grand Junction's software to ensure quality across local delivery operations
|By PR Newswire
|March 31, 2014 06:00 AM EDT
SAN FRANCISCO, March 31, 2014 /PRNewswire/ -- Grand Junction Inc., the leading provider of local delivery software with over 65 million deliveries managed to date, today announced that Edward Don & Company, the world's leading distributor of foodservice equipment and supplies, has selected Grand Junction to manage its network of over two dozen local delivery and courier companies across more than 70 U.S. cities.
Since 1921, Edward Don & Company has supplied "everything but the food" to all types of foodservice businesses including independent restaurants, national chains, and schools and universities. As a result of growth and demand, the Company expanded its in-house fleet of over 100 delivery trucks to include a robust network of local couriers with the goal of providing its more than 70,000 customers with reasonably priced, high-quality scheduled deliveries. Edward Don & Company chose Grand Junction's software as its technology of choice for managing all third party scheduled delivery operations.
"As the popularity of our local delivery offering has increased, so too has the labor and expense required to provide this quality, premium service," said Mark Zabloudil, Vice President of Operations at Edward Don & Company. "Grand Junction's software will give us unprecedented visibility across our entire courier network, allowing us to significantly reduce costs, preemptively resolve issues, and ensure a positive customer experience from start to finish."
Grand Junction brings together shippers, couriers, and drivers on a Cloud-based platform that all parties use throughout the delivery process. In addition to giving shippers the ability to manage complex local delivery networks as a single entity, it also gives couriers the tools to manage quality on their own, further reducing costs by eliminating the need for involvement by the shipper. Grand Junction is a transportation management system, a customer relationship management solution, a business intelligence tool, and a learning management system, all rolled into one.
"Typically, businesses with local delivery programs rely on subjective information input by individual couriers that arrives 24-hours behind an event. Visibility is not only after-the-fact, but extremely limited, with no way to tie quality and performance issues to specific couriers or their drivers in a real-time way," states Rob Howard, CEO, Grand Junction, Inc. "We are excited that Edward Don & Company has chosen Grand Junction to help augment its local delivery program to provide the visibility and control necessary to ensure customer satisfaction and loyalty with a highly-efficient and effective program."
For more information on Grand Junction, please visit www.grandjunctioninc.com.
About Grand Junction
Rapidly approaching 100 million deliveries managed to date, Grand Junction is the leading Software-as-a-Service (SaaS) platform for accessing and managing local delivery. Grand Junction's software provides real-time visibility and control over quality and customer satisfaction for shippers. Grand Junction is used by shippers to implement same-day, storefront,
scheduled, and two-person delivery programs with a unique approach that provides couriers with tools to self-manage quality. Grand Junction increases delivery visibility and reduces delivery issues by 25 percent. Its marketplace gives consumers and businesses—from small to medium-sized to Fortune 500 enterprises—access to services from couriers and drivers in every market in the United States and Canada, while channeling more business to couriers and empowering drivers by allowing them to work directly with shippers.
For more information about Grand Junction, please visit www.grandjunctioninc.com.
To learn more about local delivery, please read www.grandjunctioninc.com/blog/.
Follow us on Twitter @GrandJunctionLD.
About Edward Don & Company
Founded in 1921, the family-owned company offers unmatched product selection, nationwide distribution centers, and integration of new technology serving the foodservice, hospitality, and healthcare industries. DON serves more than 70,000 customers throughout the world, and employs over 1,000 people nationwide. Visit www.don.com.
Zer0 to 5ive for Grand Junction
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SOURCE Grand Junction Inc.
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