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GlobalCollect Introduces Business Intelligence Solution to Optimize Payments for Merchants

GlobalCollect, the world’s most knowledgeable payment service provider, today announced Elevate Data Services, a comprehensive Business Intelligence solution designed specifically for online payments and chargebacks. Elevate was conceived in response to the unique need for insights expressed by GlobalCollect’s clients, and developed in close cooperation with GlobalCollect’s Customer Advisory Board (GCAB), which includes many leading international eCommerce companies. With Elevate, GlobalCollect merchants can now apply advanced data analytics and visualization to their unstructured payments data, transforming it into a rich source of strategic insights that help optimize their online business and drive sales.

Elevate's Country Performance dashboard, seen on an iPad (Photo: Business Wire)

Elevate's Country Performance dashboard, seen on an iPad (Photo: Business Wire)

As global online commerce continues to expand and emerging economies in Asia, Latin America and Africa increasingly join the global online marketplace, international eCommerce companies are booming. However, with each additional market comes additional complexity, from local payment preferences and currencies, to new fraud environments. In order to effectively manage this complexity and take maximum advantage of opportunities for growth, merchants need to cut through the clutter of raw payment data and find the patterns, trends and issues that need their attention most. With Elevate, they now have a comprehensive and sophisticated tool that organizes unstructured data into targeted dashboards and lets them interact with the data in order to find exactly those insights that will help them to make the decisions that accelerate the growth of their business.

Elevate combines GlobalCollect’s payments knowledge with strategic guidance from leading international eCommerce companies and the industry-leading data visualization platform by Tableau Software*, to create a payments intelligence solution consisting of highly interactive management dashboards that answer real business questions. Centered around 5 key performance areas, these dashboards reveal the types of payments performance insights that let merchants quickly and easily identify trends and patterns, opportunities for optimization, and issues that need immediate attention. The 5 key performance areas in Elevate are:

  • Your Performance, which presents a holistic view of payments performance across the 6 KPI’s that merchants indicate are most relevant to them;
  • Commercial Insights, which provides insight into consumer payment behavior;
  • Authorization Rates, which reveals key authorization trends such as card performance and rejection reasons;
  • Payment Funnel, which provides an overview of the payment stages a transaction goes through; and
  • Chargeback Insights, which helps prevent fraud through chargeback analysis

Elevate is browser-based, making it time, place and device agnostic, and was designed to support multiple functions within international eCommerce organizations. For senior management, Elevate provides access to comprehensive reports on global payments performance and trends, that help guide strategic decisions and grow revenue. Payment managers benefit from the granular insights they need to identify opportunities and optimize conversions on a day-to-day basis. Fraud managers can analyze chargeback data for unexpected patterns, and take swift and targeted measures to counter fraud and lower costs.

“Our customers rely on us to not only process their payments, but to help them realize their full commercial potential through conversion optimization, international expansion, and fraud reduction,” said Thomas P. Staudt, Chief Executive Officer of GlobalCollect. “When it comes to success in international online commerce, knowledge is power. With Elevate, we give our merchants the knowledge they need to keep improving and optimizing their business and reach that maximum potential.”

About GlobalCollect

GlobalCollect is the world’s most knowledgeable global Payment Service Provider, processing international eCommerce payments for more than 600 of the world’s most recognized eCommerce brands. For more information please visit: http://www.globalcollect.com

*Gartner: Magic Quadrant for Business Intelligence and Analytics Platforms, https://www.gartner.com/doc/2668318

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