Welcome!

News Feed Item

Smart911 Opens Online Voting to Select 9-1-1 Call-Takers for Third Annual Smart Telecommunicator Awards

From Assisting Air Traffic Controllers in Dealing with Plane Crashes to Helping Callers in Submerged Cars, Public Encouraged to Vote and Help Recognize 9-1-1 Telecommunicator Excellence

FRAMINGHAM, Mass., March 31, 2014 /PRNewswire/ -- For the past several weeks, 9-1-1 call-takers and dispatchers (telecommunicators) in the United States have been nominated by their colleagues and citizens for the third annual Smart Telecommunicator Awards. Today, Rave Mobile Safety, the trusted software partner for campus and public safety, announced online voting is now open for the 20 finalists who have demonstrated leadership, performance, compassion for callers, ability to inspire co-workers and overall contributions to their Public Safety Answering Points (PSAPs).

Smart911 Logo

The public can now review the finalist submissions and vote online at www.smart911.com/sta through April 4, 2014 at 5:00 pm EDT.

The Smart Telecommunicator Award was created, and is sponsored, by Rave Mobile Safety's Smart911, the acclaimed national public safety service, in order to highlight the critical public safety role telecommunicators play. It is conducted in partnership with the Industry Council for Emergency Response Technologies (iCERT) and the Denise Amber Lee Foundation. Smart911 will name a national winner and four regional honorees during National Telecommunicators Week (April 13-19). The national winner will receive a donation of $1000 to the charity of their choice, while regional honorees will receive a $500 donation to charity of their choosing.         

This year's nominees once again illustrate the crucial services that 9-1-1 telecommunicators provide, their dedication and the stressful situations they encounter, including such examples as:

  • A Tewksbury, Mass. telecommunicator received a 9-1-1 call from a grandmother in the middle of the night, who reported her three year old grandchild was not breathing. The telecommunicator calmly instructed the frantic caller to lay the child on the ground and began guiding the grandmother through the rescue process. Within a few seconds, the child became responsive. The telecommunicator's calm demeanor, professionalism and sound thinking resulted in a life saved.
  • In Russellville, Ark., a telecommunicator received a call from a local woman who had been speaking with her boyfriend who was stationed at a U.S. Air Force base in Germany via a video chat. The caller's boyfriend had been complaining about strange headaches and stepped off camera for a moment. During that time, he grew unresponsive and the caller feared that something had happened. The telecommunicator kept the woman calm and instructed her to keep the chat line open. In the meantime, he began contacting local U.S. military facilities who were not able to help. His dedication and persistence finally put him in touch with emergency services at the Air Force base in Germany, and they were able to rescue the unconscious soldier, who had experience a cardiac event, saving his life.
  • A Mundelein, Ill, telecommunicator took a call from a Spanish-speaking caller who reported her three-year old daughter had been kidnapped. The telecomunicator's bilingual abilities were put to use, as she conversed with the frantic caller in Spanish, obtaining the vehicle make and only one number of the offender's license plate. With her quick thinking, devotion and knowledge, the telecommunicator was able to jumpstart the investigation process and quickly identified potential suspects. Less than 48 hours later, the child was returned safely and the kidnapper was in custody.

"Our country's telecommunicators are the critical first line of response to any emergency situation. Their reactions, experience and patience can literally be the difference between a life saved or lost," said Tom Axbey, CEO of Rave Mobile Safety. "They work under the most stressful situations and their demeanor is paramount when trying to calm a caller who is likely panicked. We highly encourage all citizens to take a moment and read about the various ways in which telecommunicators selflessly go above and beyond to help strangers they will probably never know."

Smart911 allows citizens to create a Safety Profile online for their household that includes information they want 9-1-1 and response teams to have during an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Fire crews can be aware of such things as how many people live at a home and the location of bedrooms. EMS can know about specific conditions for fast, precise medical treatment. And because profiles can contain photos, in the event of a missing child, police can gain an advantage, receiving critical information in seconds versus hours.

Introduced nearly three years ago by Rave Mobile Safety, the most trusted software partner for campus and public safety, Smart911 has been adopted in 33 states and more than 450 municipalities. It has been credited with positively impacting emergency situations across the U.S., including a missing child case in Arkansas, victims of heart attack and Epilepsy in Nashville, a domestic disturbance in DuPage County (Ill.) and more.

About Rave Mobile Safety

Rave Mobile Safety is the most trusted software partner for campus and public safety. Used by leading institutes of higher education and state and local agencies, the award-winning portfolio of Rave Panic Button, Rave Alert, Rave Guardian, Eyewitness, Smart911, Smart911 Connect and SmartPrepare enables millions to feel safe, secure and connected. Rave Mobile Safety is headquartered in Framingham, MA. For more information, please visit http://www.ravemobilesafety.com.

Media Contact:
Marty Querzoli
Davies Murphy Group
[email protected]
(781) 418-2433

Logo - http://photos.prnewswire.com/prnh/20140305/NE77531LOGO

SOURCE Rave Mobile Safety

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing perf...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
Many banks and financial institutions are experimenting with containers in development environments, but when will they move into production? Containers are seen as the key to achieving the ultimate in information technology flexibility and agility. Containers work on both public and private clouds, and make it easy to build and deploy applications. The challenge for regulated industries is the cost and complexity of container security compliance. VM security compliance is already challenging, ...
SYS-CON Events announced today that ContentMX, the marketing technology and services company with a singular mission to increase engagement and drive more conversations for enterprise, channel and SMB technology marketers, has been named “Sponsor & Exhibitor Lounge Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York. “CloudExpo is a great opportunity to start a conversation with new prospects, but what happens after the...
The pace of innovation, vendor lock-in, production sustainability, cost-effectiveness, and managing risk… In his session at 18th Cloud Expo, Dan Choquette, Founder of RackN, will discuss how CIOs are challenged finding the balance of finding the right tools, technology and operational model that serves the business the best. He will discuss how clouds, open source software and infrastructure solutions have benefits but also drawbacks and how workload and operational portability between vendors...
The essence of data analysis involves setting up data pipelines that consist of several operations that are chained together – starting from data collection, data quality checks, data integration, data analysis and data visualization (including the setting up of interaction paths in that visualization). In our opinion, the challenges stem from the technology diversity at each stage of the data pipeline as well as the lack of process around the analysis.
As machines are increasingly connected to the internet, it’s becoming easier to discover the numerous ways Industrial IoT (IIoT) is helping to shape the business world. This is exactly why we have decided to take a closer look at this pervasive movement and to examine the desire to connect more things! Now if you need a refresher on IIoT and how it is changing the world, take a moment and listen to Greg Gorbach with ARC Advisory Group. Gorbach believes, "IIoT will significantly change the worl...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit y...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo New York Call for Papers is now open.
Designing IoT applications is complex, but deploying them in a scalable fashion is even more complex. A scalable, API first IaaS cloud is a good start, but in order to understand the various components specific to deploying IoT applications, one needs to understand the architecture of these applications and figure out how to scale these components independently. In his session at @ThingsExpo, Nara Rajagopalan is CEO of Accelerite, will discuss the fundamental architecture of IoT applications, ...
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
SYS-CON Events announced today that Enzu, a leading provider of cloud hosting solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to foc...
Customer experience has become a competitive differentiator for companies, and it’s imperative that brands seamlessly connect the customer journey across all platforms. With the continued explosion of IoT, join us for a look at how to build a winning digital foundation in the connected era – today and in the future. In his session at @ThingsExpo, Chris Nguyen, Group Product Marketing Manager at Adobe, will discuss how to successfully leverage mobile, rapidly deploy content, capture real-time d...