Click here to close now.




















Welcome!

News Feed Item

Smart911 Opens Online Voting to Select 9-1-1 Call-Takers for Third Annual Smart Telecommunicator Awards

From Assisting Air Traffic Controllers in Dealing with Plane Crashes to Helping Callers in Submerged Cars, Public Encouraged to Vote and Help Recognize 9-1-1 Telecommunicator Excellence

FRAMINGHAM, Mass., March 31, 2014 /PRNewswire/ -- For the past several weeks, 9-1-1 call-takers and dispatchers (telecommunicators) in the United States have been nominated by their colleagues and citizens for the third annual Smart Telecommunicator Awards. Today, Rave Mobile Safety, the trusted software partner for campus and public safety, announced online voting is now open for the 20 finalists who have demonstrated leadership, performance, compassion for callers, ability to inspire co-workers and overall contributions to their Public Safety Answering Points (PSAPs).

Smart911 Logo

The public can now review the finalist submissions and vote online at www.smart911.com/sta through April 4, 2014 at 5:00 pm EDT.

The Smart Telecommunicator Award was created, and is sponsored, by Rave Mobile Safety's Smart911, the acclaimed national public safety service, in order to highlight the critical public safety role telecommunicators play. It is conducted in partnership with the Industry Council for Emergency Response Technologies (iCERT) and the Denise Amber Lee Foundation. Smart911 will name a national winner and four regional honorees during National Telecommunicators Week (April 13-19). The national winner will receive a donation of $1000 to the charity of their choice, while regional honorees will receive a $500 donation to charity of their choosing.         

This year's nominees once again illustrate the crucial services that 9-1-1 telecommunicators provide, their dedication and the stressful situations they encounter, including such examples as:

  • A Tewksbury, Mass. telecommunicator received a 9-1-1 call from a grandmother in the middle of the night, who reported her three year old grandchild was not breathing. The telecommunicator calmly instructed the frantic caller to lay the child on the ground and began guiding the grandmother through the rescue process. Within a few seconds, the child became responsive. The telecommunicator's calm demeanor, professionalism and sound thinking resulted in a life saved.
  • In Russellville, Ark., a telecommunicator received a call from a local woman who had been speaking with her boyfriend who was stationed at a U.S. Air Force base in Germany via a video chat. The caller's boyfriend had been complaining about strange headaches and stepped off camera for a moment. During that time, he grew unresponsive and the caller feared that something had happened. The telecommunicator kept the woman calm and instructed her to keep the chat line open. In the meantime, he began contacting local U.S. military facilities who were not able to help. His dedication and persistence finally put him in touch with emergency services at the Air Force base in Germany, and they were able to rescue the unconscious soldier, who had experience a cardiac event, saving his life.
  • A Mundelein, Ill, telecommunicator took a call from a Spanish-speaking caller who reported her three-year old daughter had been kidnapped. The telecomunicator's bilingual abilities were put to use, as she conversed with the frantic caller in Spanish, obtaining the vehicle make and only one number of the offender's license plate. With her quick thinking, devotion and knowledge, the telecommunicator was able to jumpstart the investigation process and quickly identified potential suspects. Less than 48 hours later, the child was returned safely and the kidnapper was in custody.

"Our country's telecommunicators are the critical first line of response to any emergency situation. Their reactions, experience and patience can literally be the difference between a life saved or lost," said Tom Axbey, CEO of Rave Mobile Safety. "They work under the most stressful situations and their demeanor is paramount when trying to calm a caller who is likely panicked. We highly encourage all citizens to take a moment and read about the various ways in which telecommunicators selflessly go above and beyond to help strangers they will probably never know."

Smart911 allows citizens to create a Safety Profile online for their household that includes information they want 9-1-1 and response teams to have during an emergency. When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right response teams to the right location with the right information. Fire crews can be aware of such things as how many people live at a home and the location of bedrooms. EMS can know about specific conditions for fast, precise medical treatment. And because profiles can contain photos, in the event of a missing child, police can gain an advantage, receiving critical information in seconds versus hours.

Introduced nearly three years ago by Rave Mobile Safety, the most trusted software partner for campus and public safety, Smart911 has been adopted in 33 states and more than 450 municipalities. It has been credited with positively impacting emergency situations across the U.S., including a missing child case in Arkansas, victims of heart attack and Epilepsy in Nashville, a domestic disturbance in DuPage County (Ill.) and more.

About Rave Mobile Safety

Rave Mobile Safety is the most trusted software partner for campus and public safety. Used by leading institutes of higher education and state and local agencies, the award-winning portfolio of Rave Panic Button, Rave Alert, Rave Guardian, Eyewitness, Smart911, Smart911 Connect and SmartPrepare enables millions to feel safe, secure and connected. Rave Mobile Safety is headquartered in Framingham, MA. For more information, please visit http://www.ravemobilesafety.com.

Media Contact:
Marty Querzoli
Davies Murphy Group
[email protected]
(781) 418-2433

Logo - http://photos.prnewswire.com/prnh/20140305/NE77531LOGO

SOURCE Rave Mobile Safety

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
There are many considerations when moving applications from on-premise to cloud. It is critical to understand the benefits and also challenges of this migration. A successful migration will result in lower Total Cost of Ownership, yet offer the same or higher level of robustness. In his session at 15th Cloud Expo, Michael Meiner, an Engineering Director at Oracle, Corporation, analyzed a range of cloud offerings (IaaS, PaaS, SaaS) and discussed the benefits/challenges of migrating to each offe...
"We've just seen a huge influx of new partners coming into our ecosystem, and partners building unique offerings on top of our API set," explained Seth Bostock, Chief Executive Officer at IndependenceIT, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Digital Transformation is the ultimate goal of cloud computing and related initiatives. The phrase is certainly not a precise one, and as subject to hand-waving and distortion as any high-falutin' terminology in the world of information technology. Yet it is an excellent choice of words to describe what enterprise IT—and by extension, organizations in general—should be working to achieve. Digital Transformation means: handling all the data types being found and created in the organizat...
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, discussed h...
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducte...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
In their session at 17th Cloud Expo, Hal Schwartz, CEO of Secure Infrastructure & Services (SIAS), and Chuck Paolillo, CTO of Secure Infrastructure & Services (SIAS), provide a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. In his role as CEO of Secure Infrastructure & Services (SIAS), Hal Schwartz provides leadership and direction for the company.
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.