|By Marketwired .||
|March 31, 2014 04:15 PM EDT||
CHICAGO, IL -- (Marketwired) -- 03/31/14 -- Mattersight Corporation (NASDAQ: MATR) today announced that it will present at the 10th Anniversary Customer Contact 2014, East: A Frost & Sullivan Executive MindXchange, on April 8th in Marco Island, Florida. The session, titled, "Empowering Agents to Deliver a Personalized Customer Care Experience," led by Mattersight's Melissa Moore, Vice President, Program Management and Training, and Progressive Insurance's CRM Business Leader, J.C. Jones, will explore how to enhance agent performance and the business impact of personality, communication styles, and other behavioral characteristics on customer interactions and business outcomes.
During Mattersight's session, Ms. Moore will share data and behavioral insights gained from Mattersight's analysis of over a billion customer interactions and the immediate impact achieved with Mattersight® Predictive Behavioral Routing, while Mr. Jones will relate his experience with Mattersight at Progressive. For attendees interested in scheduling a one-on-one meeting at the event, please visit www.mattersight.com/contact, or visit us at the event.
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government.
See What Matters by visiting www.Mattersight.com.
Executive Vice President of Products and Marketing
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