Welcome!

News Feed Item

Hosted Unified Communications (UC) Market in India--Fiscal Year 2013

LONDON, April 1, 2014 /PRNewswire/ -- Reportbuyer.com just published a new market research report:

Hosted Unified Communications (UC) Market in India—Fiscal Year 2013

Telecom Policy Change is Expected to Bring Adoption Gains

Unified communications (UC) technologies adoption in India is set to change with adjustments in India's telecom policy. The segments of the market researched and covered in this market insight are hosted services for audio, video, Web conferencing, call center, email, and voice. The market verticals covered include government; Internet technology (IT) services; banking, financial services, and insurance (BFSI); media, retail; and manufacturing. Revenue forecasts are for years 2013 and 2019.

Executive Summary

•The hosted UC market is growing at a steady pace and is expected to grow at a CAGR of X% over the next Xyears. Enterprises prefer to host UC solutions, rather than having on-premise solutions due to the lower investment needed for infrastructure and installments, lack of expertise with the in-house IT teams, and increased flexibility depending on usage and requirements.
•The audio conferencing market is becoming highly commoditized with falling call rates and high adoption rates, especially among the large enterprises.
•The managed video conferencing space is expected to witness a slowdown in the coming fiscal year. The slowdown is a result of customers' unwillingness to spend due to the economic downturn, and customers' willingness to evaluate software-based VC solutions.
•The small and medium businesses (SMB) segment is adopting HCC at a rapid pace and partnerships between OEMs and SPs are expected to be formed to tap into this segment.
•The hosted-voice market revenue share is the largest, being the most basic necessity for communication and highly used by the SMB segment, but it is the slowest growing market with a CAGR of X%.

•The hosted email is growing at a rapid pace in India. Service providers are aggressively targeting the SMB, which is more likely to adopt this solution by slashing prices and offering more storage.
•The current telecom policy in India, which does not allow the mixing of time-division multiplexing (TDM) and Internet protocol (IP), is being reviewed and is expected to be changed shortly to allow TDM and IP mixing. Once this policy has been implemented, it is expected to make drastic changes in the market with lower call rates—especially for international prices—and better voice quality.

Research Objectives, Scope, and Methodology

Research Objectives
•Market insight provides an analysis of the hosted UC market in India for fiscal year (FY) 2013 (April 2012 to March 2013).
•It analyzes the market trends, vendor performance, and vertical market splits for India.
•The hosted UC market is segmented into audio conferencing, video conferencing, web conferencing, hosted contact center applications, hosted voice, and hosted email domains.

Research Scope
•Geographic scope: India
•Years considered for forecasts: FY 2014–2019

Research Methodology
•Primary research with service providers
•Frost & Sullivan-published research services
•Published news
•Company Web sites and other secondary sources

Market Definitions—UC Services

Cloud/Hosted UC services mainly refer to a bundled service package regarding IP-based voice and video, presence and instant messaging, and unified messaging. Other UC options also include audio and Web-based conferencing.
Managed UC services can be defined as an ongoing management and monitoring of customer-premise-based communication systems/applications, by a 3rd-party service provider. It includes a predefined level of accountability for the operation of a customer's communications system.

In both cloud/hosted and managed UC services environments, the service provider is responsible for the delivery of the services including design, building, operating, and managing/monitoring the communication systems and infrastructure.

Professional Services
Hosted/ cloud services
•Hosted audio conferencing services (ACS)
•Hosted/managed video conferencing services (VCS)
•Web conferencing services (SaaS) (WC)
•Hosted contact center (HCC)
•Hosted voice—Centrex (HV)
•Hosted email (HE)
•Enterprise social networking (ESN)

Managed Services

Market Definitions—Audio Conferencing Services

Audio conferencing services are an enterprise-grade, 2-way, full duplex interactive audio call between 2 or more parties.

Segments: Definitions
On-demand/no Reservation:It is a non operator-assisted solution where users are allowed to hold a conference whenever needed without a reservation. This solution enables users to manage conferences themselves.
The chairperson and participants dial in directly to the given number and pass code.
Schedule/attended: This is an operator-assisted service. There are X types of operator-assisted services:
•An operator greets each participant as they join the call, and records their names and any other information (as per request).
•An operator calls and joins the participants to the conference. Participants listen to music while on hold until all participants have been added to the conference.
•A professionally trained conference operator stays on the line for the duration of the meeting. The operator has complete control in order to ensure the provision of all of the services needed for a high-quality, successful event.

Segments: Value chain participants
On-demand/no Reservation: Telecom service providers and conferencing service providers

Table Of Contents

Executive Summary 4
Market Overview 6
Forecasts and Trends 20
Competitive Analysis 29
The Last Word 32
Appendix 34
The Frost & Sullivan Story 37

Read the full report:
Hosted Unified Communications (UC) Market in India—Fiscal Year 2013
http://www.reportbuyer.com/telecoms/misc_telecoms/hosted_unified_communications_uc_market_indiamfiscal_year_2013.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Telecommunication_Services

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: [email protected]  
Tel: +44 208 816 85 48
Website: www.reportbuyer.com

SOURCE ReportBuyer

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @CloudExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Information technology (IT) advances are transforming the way we innovate in business, thereby disrupting the old guard and their predictable status-quo. It’s creating global market turbulence. Industries are converging, and new opportunities and threats are emerging, like never before. So, how are savvy chief information officers (CIOs) leading this transition? Back in 2015, the IBM Institute for Business Value conducted a market study that included the findings from over 1,800 CIO interviews ...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
"We host and fully manage cloud data services, whether we store, the data, move the data, or run analytics on the data," stated Kamal Shannak, Senior Development Manager, Cloud Data Services, IBM, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
While DevOps most critically and famously fosters collaboration, communication, and integration through cultural change, culture is more of an output than an input. In order to actively drive cultural evolution, organizations must make substantial organizational and process changes, and adopt new technologies, to encourage a DevOps culture. Moderated by Andi Mann, panelists discussed how to balance these three pillars of DevOps, where to focus attention (and resources), where organizations might...
Zerto exhibited at SYS-CON's 18th International Cloud Expo®, which took place at the Javits Center in New York City, NY, in June 2016. Zerto is committed to keeping enterprise and cloud IT running 24/7 by providing innovative, simple, reliable and scalable business continuity software solutions. Through the Zerto Cloud Continuity Platform™, organizations can seamlessly move and protect virtualized workloads between public, private and hybrid clouds. The company’s flagship product, Zerto Virtual...
Some people worry that OpenStack is more flash then substance; however, for many customers this could not be farther from the truth. No other technology equalizes the playing field between vendors while giving your internal teams better access than ever to infrastructure when they need it. In his session at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will talk through some real-world OpenStack deployments and look into the ways this can benefit customers of all sizes....
Extreme Computing is the ability to leverage highly performant infrastructure and software to accelerate Big Data, machine learning, HPC, and Enterprise applications. High IOPS Storage, low-latency networks, in-memory databases, GPUs and other parallel accelerators are being used to achieve faster results and help businesses make better decisions. In his session at 18th Cloud Expo, Michael O'Neill, Strategic Business Development at NVIDIA, focused on some of the unique ways extreme computing is...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Due of the rise of Hadoop, many enterprises are now deploying their first small clusters of 10 to 20 servers. At this small scale, the complexity of operating the cluster looks and feels like general data center servers. It is not until the clusters scale, as they inevitably do, when the pain caused by the exponential complexity becomes apparent. We've seen this problem occur time and time again. In his session at Big Data Expo, Greg Bruno, Vice President of Engineering and co-founder of StackIQ...
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...