Welcome!

News Feed Item

The Best Call Center Software Providers for 2014, Announced by Voxilla.com

SAN FRANCISCO, CA -- (Marketwired) -- 04/01/14 -- For businesses that receive a high volume of calls, having the best call center software available is a necessity. The right software can help a company keep calls organized so that they can continue to provide great customer service for their client base. Being able to keep track of calls in an orderly fashion will help speed up the communication process and allow for easy monitoring.

Call center software providers do more than just allow users to easily monitor their call volumes. Most providers have customizable services that help fit the needs of businesses of all sizes. They offer secure networks that are PCI and CPNI compliant, so that customers do not have to worry about their privacy being in jeopardy. Other features that many providers offer are call recording, agent scripting, easy activation and more.

Recently, specialists at Voxilla.com put together a list for the best call center software providers for 2014. For their list they took overall price, customer service, additional enhancements and more into consideration. When choosing the best call center software provider, it is important to know what they offer and more importantly how it would fit into your business. Here are the best call center software providers for 2014 that Voxilla.com came up with:

8x8, Inc.

8x8, Inc. has a very secure PCI and CPNI compliant system. The fees are low and the installation process is simple. Call center software from 8x8, Inc. also includes additional enhancements such a real time reporting and monitoring, skills-based routing and more. The system is customizable and allows for user's to route calls to the appropriate agent based on their skills set.

SafeSoft Solutions

The cloud-based system by SafeSoft Solutions helps companies improve their marketing and sales productivity. They offer a free trial of their service so that a client can try out all of the available products to see if it is the correct fit for them. SafeSoft Solutions provides account managers to each account to help train and assist with any questions that may arise. Their system is highly customizable and able to adapt to the needs of each client.

4PSA

4PSA has award-winning Unified Communications software and cloud service. Their VoipNow SPE service can bring together multiple communication channels. They offer a wide array of tools that are dedicated to reporting. Their advanced and comprehensive reports can allow administrators to monitor call-queues, customer activity and more.

Allowing a company to see the customer activity and to be able to monitor everything through reporting will help each business determine their strengths and weaknesses. With a call center software provider, those high volumes of calls coming in will all have a destination and be answered in a quick and effective manner. For a business, the less time a customer is on hold, the better. Call center software not only helps the business that is using it, but it also helps the customer. If the customer is happy, then the relationship can continue to grow and that is the main objective for the call center software providers listed above. People interested in learning more about call center software providers can visit: http://voxilla.com/call-center-software/.

About Voxilla.com:

Voxilla.com is an authority business and residential VoIP service provider site that offers comparison tools to help businesses and residences to help find the best VoIP provider for them.

Contact:

Ansel Crew
(858) 454-5900 ext: 10301
[email protected]

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...