Welcome!

News Feed Item

The Top 3 Call Center Software Providers of 2014, According to MyVoipProvider.com

SAN FRANCISCO, CA -- (Marketwired) -- 04/01/14 -- For companies with large incoming call volume, having the most efficient call center software will make a world of difference for business functionality and success. By using cloud-based technology, call center software providers today provide a multitude of functions, from quality monitoring and call recording to agent scripting and call tracking. These providers support call centers to properly administer incoming calls and quickly and effectively make outgoing calls. Unlike traditional phone lines, using the internet for communication networking, the cloud centralizes management of different resources like agents, customers, networks and switches all in an inexpensive package without the hassle of setting up hardware or having large investments.

Businesses who have purchased call center software are satisfied with the vast amount of benefits like the reliable security and confidentiality their provider supplies and the ability for multiple sites to operate as a virtual call center with at-home agents. There is a wide range of different call center software providers, all of which help companies to run operations smoothly while lowering costs regardless of whether the call center is inbound, outbound or blended. When searching for a call center software provider that is well-suited for your company, there are a number of factors to consider, like the scalability of a provider in order to give you stable and secure enterprise call center solutions. With the proper provider, geographical location no longer needs to be an issue since many call center solutions don't have scalability restrictions in choosing hosted options. The experts at MyVoipProvider.com have analyzed all of these factors and others amongst a number of call center software providers and have announced 8x8, Inc., SafeSoft Solutions, and 4psa.com as the top 3 providers of 2014.

8x8, Inc.

8x8, Inc. is ranked by MyVoipProvider.com as the number one call center software provider. With high customer ratings, 8x8 provides solutions that are client-focused, allowing companies to customize their package to help them improve their brand. This provider's cloud contact center comes with an extremely fast implementation to get companies up and running right away. There is no hardware necessary, for a clutter-free environment. 8x8 lets new users view their demo before deciding on purchasing the product. Companies are able to incorporate better CRM by using this call center provider by protecting data with a PCI and CPNI compliant system that can be configured to support HIPAA, FISMA and other privacy standards. Customers from all around the world find success with 8x8, as they provide service around the globe and around the clock with regional connectivity for all agents. This intuitive call center software solution is easy for all users, with administrators having access to the right reports, information and tools to deliver exemplary customer experience.

SafeSoft Solutions

SafeSoft ranks number two as the top call center software providers. Sales have been proven to increase with the purchase of this provider. By using the predictive dialer function included in their software, companies can increase sales up to 400%. This cloud-based system lets users access their Market Dialer anywhere at any time as long as there is a headset, computer and internet around. The hands-on support of SafeSoft Solutions is appreciated by clientele, as each client gets a dedicated Account Manager who helps train call staff and free technical support is offered 24/7. Tech experts are available by both phone and email at any hour. The payment options are flexible, with a pay-as-you-go month-to-month payment model.

4psa.com

4psa.com also has a pay-as-you-go option and with the fastest solutions in the telecommunications market, MyVoipProvider.com has rated 4psa.com as one of the leading call center software providers. With 4psa.com you can connect to Amazon S3 to maximize your storage space. Not mandatory, but extremely useful, Amazon S3 lets users store recordings, voicemails and faxes in this cloud system. 4psa promises a high-performance database with a scalable system structure.

Those seeking more information on call center software providers should visit: http://www.myvoipprovider.com/en/call-center-software

Add to Digg Bookmark with del.icio.us Add to Newsvine

Contact Info:

Kelly Musca
(858) 454-5900 x 10001
[email protected]

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
SYS-CON Events announced today that Avere Systems, a leading provider of hybrid cloud enablement solutions, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Avere Systems was created by file systems experts determined to reinvent storage by changing the way enterprises thought about and bought storage resources. With decades of experience behind the company’s founders, Avere got its ...
Microsoft Azure Container Services can be used for container deployment in a variety of ways including support for Orchestrators like Kubernetes, Docker Swarm and Mesos. However, the abstraction for app development that support application self-healing, scaling and so on may not be at the right level. Helm and Draft makes this a lot easier. In this primarily demo-driven session at @DevOpsSummit at 21st Cloud Expo, Raghavan "Rags" Srinivas, a Cloud Solutions Architect/Evangelist at Microsoft, wi...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Containers are rapidly finding their way into enterprise data centers, but change is difficult. How do enterprises transform their architecture with technologies like containers without losing the reliable components of their current solutions? In his session at @DevOpsSummit at 21st Cloud Expo, Tony Campbell, Director, Educational Services at CoreOS, will explore the challenges organizations are facing today as they move to containers and go over how Kubernetes applications can deploy with lega...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, will provide a fun and simple way to introduce Machine Leaning to anyone and everyone. Together we will solve a machine learning problem and find an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intellige...
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
We all know that end users experience the Internet primarily with mobile devices. From an app development perspective, we know that successfully responding to the needs of mobile customers depends on rapid DevOps – failing fast, in short, until the right solution evolves in your customers' relationship to your business. Whether you’re decomposing an SOA monolith, or developing a new application cloud natively, it’s not a question of using microservices – not doing so will be a path to eventual b...
In a recent survey, Sumo Logic surveyed 1,500 customers who employ cloud services such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). According to the survey, a quarter of the respondents have already deployed Docker containers and nearly as many (23 percent) are employing the AWS Lambda serverless computing framework. It’s clear: serverless is here to stay. The adoption does come with some needed changes, within both application development and operations. Tha...
As hybrid cloud becomes the de-facto standard mode of operation for most enterprises, new challenges arise on how to efficiently and economically share data across environments. In his session at 21st Cloud Expo, Dr. Allon Cohen, VP of Product at Elastifile, will explore new techniques and best practices that help enterprise IT benefit from the advantages of hybrid cloud environments by enabling data availability for both legacy enterprise and cloud-native mission critical applications. By rev...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, will lead you through the exciting evolution of the cloud. He'll look at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering ...
SYS-CON Events announced today that Ryobi Systems will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ryobi Systems Co., Ltd., as an information service company, specialized in business support for local governments and medical industry. We are challenging to achive the precision farming with AI. For more information, visit http:...
Amazon is pursuing new markets and disrupting industries at an incredible pace. Almost every industry seems to be in its crosshairs. Companies and industries that once thought they were safe are now worried about being “Amazoned.”. The new watch word should be “Be afraid. Be very afraid.” In his session 21st Cloud Expo, Chris Kocher, a co-founder of Grey Heron, will address questions such as: What new areas is Amazon disrupting? How are they doing this? Where are they likely to go? What are th...
As you move to the cloud, your network should be efficient, secure, and easy to manage. An enterprise adopting a hybrid or public cloud needs systems and tools that provide: Agility: ability to deliver applications and services faster, even in complex hybrid environments Easier manageability: enable reliable connectivity with complete oversight as the data center network evolves Greater efficiency: eliminate wasted effort while reducing errors and optimize asset utilization Security: imple...
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, will discuss how by using...