|By Marketwired .||
|April 1, 2014 05:31 PM EDT||
SAN FRANCISCO, CA -- (Marketwired) -- 04/01/14 -- For companies with large incoming call volume, having the most efficient call center software will make a world of difference for business functionality and success. By using cloud-based technology, call center software providers today provide a multitude of functions, from quality monitoring and call recording to agent scripting and call tracking. These providers support call centers to properly administer incoming calls and quickly and effectively make outgoing calls. Unlike traditional phone lines, using the internet for communication networking, the cloud centralizes management of different resources like agents, customers, networks and switches all in an inexpensive package without the hassle of setting up hardware or having large investments.
Businesses who have purchased call center software are satisfied with the vast amount of benefits like the reliable security and confidentiality their provider supplies and the ability for multiple sites to operate as a virtual call center with at-home agents. There is a wide range of different call center software providers, all of which help companies to run operations smoothly while lowering costs regardless of whether the call center is inbound, outbound or blended. When searching for a call center software provider that is well-suited for your company, there are a number of factors to consider, like the scalability of a provider in order to give you stable and secure enterprise call center solutions. With the proper provider, geographical location no longer needs to be an issue since many call center solutions don't have scalability restrictions in choosing hosted options. The experts at MyVoipProvider.com have analyzed all of these factors and others amongst a number of call center software providers and have announced 8x8, Inc., SafeSoft Solutions, and 4psa.com as the top 3 providers of 2014.
8x8, Inc. is ranked by MyVoipProvider.com as the number one call center software provider. With high customer ratings, 8x8 provides solutions that are client-focused, allowing companies to customize their package to help them improve their brand. This provider's cloud contact center comes with an extremely fast implementation to get companies up and running right away. There is no hardware necessary, for a clutter-free environment. 8x8 lets new users view their demo before deciding on purchasing the product. Companies are able to incorporate better CRM by using this call center provider by protecting data with a PCI and CPNI compliant system that can be configured to support HIPAA, FISMA and other privacy standards. Customers from all around the world find success with 8x8, as they provide service around the globe and around the clock with regional connectivity for all agents. This intuitive call center software solution is easy for all users, with administrators having access to the right reports, information and tools to deliver exemplary customer experience.
SafeSoft ranks number two as the top call center software providers. Sales have been proven to increase with the purchase of this provider. By using the predictive dialer function included in their software, companies can increase sales up to 400%. This cloud-based system lets users access their Market Dialer anywhere at any time as long as there is a headset, computer and internet around. The hands-on support of SafeSoft Solutions is appreciated by clientele, as each client gets a dedicated Account Manager who helps train call staff and free technical support is offered 24/7. Tech experts are available by both phone and email at any hour. The payment options are flexible, with a pay-as-you-go month-to-month payment model.
4psa.com also has a pay-as-you-go option and with the fastest solutions in the telecommunications market, MyVoipProvider.com has rated 4psa.com as one of the leading call center software providers. With 4psa.com you can connect to Amazon S3 to maximize your storage space. Not mandatory, but extremely useful, Amazon S3 lets users store recordings, voicemails and faxes in this cloud system. 4psa promises a high-performance database with a scalable system structure.
Those seeking more information on call center software providers should visit: http://www.myvoipprovider.com/en/call-center-software
(858) 454-5900 x 10001
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
Feb. 12, 2016 06:00 AM EST Reads: 244
Eighty percent of a data scientist’s time is spent gathering and cleaning up data, and 80% of all data is unstructured and almost never analyzed. Cognitive computing, in combination with Big Data, is changing the equation by creating data reservoirs and using natural language processing to enable analysis of unstructured data sources. This is impacting every aspect of the analytics profession from how data is mined (and by whom) to how it is delivered. This is not some futuristic vision: it's ha...
Feb. 12, 2016 05:45 AM EST Reads: 452
Silver Spring Networks, Inc. (NYSE: SSNI) extended its Internet of Things technology platform with performance enhancements to Gen5 – its fifth generation critical infrastructure networking platform. Already delivering nearly 23 million devices on five continents as one of the leading networking providers in the market, Silver Spring announced it is doubling the maximum speed of its Gen5 network to up to 2.4 Mbps, increasing computational performance by 10x, supporting simultaneous mesh communic...
Feb. 12, 2016 05:00 AM EST
Predictive analytics tools monitor, report, and troubleshoot in order to make proactive decisions about the health, performance, and utilization of storage. Most enterprises combine cloud and on-premise storage, resulting in blended environments of physical, virtual, cloud, and other platforms, which justifies more sophisticated storage analytics. In his session at 18th Cloud Expo, Peter McCallum, Vice President of Datacenter Solutions at FalconStor, will discuss using predictive analytics to ...
Feb. 12, 2016 04:45 AM EST Reads: 403
Let’s face it, embracing new storage technologies, capabilities and upgrading to new hardware often adds complexity and increases costs. In his session at 18th Cloud Expo, Seth Oxenhorn, Vice President of Business Development & Alliances at FalconStor, will discuss how a truly heterogeneous software-defined storage approach can add value to legacy platforms and heterogeneous environments. The result reduces complexity, significantly lowers cost, and provides IT organizations with improved effi...
Feb. 12, 2016 03:45 AM EST Reads: 262
Sensors and effectors of IoT are solving problems in new ways, but small businesses have been slow to join the quantified world. They’ll need information from IoT using applications as varied as the businesses themselves. In his session at @ThingsExpo, Roger Meike, Distinguished Engineer, Director of Technology Innovation at Intuit, showed how IoT manufacturers can use open standards, public APIs and custom apps to enable the Quantified Small Business. He used a Raspberry Pi to connect sensors...
Feb. 12, 2016 03:45 AM EST Reads: 334
The cloud promises new levels of agility and cost-savings for Big Data, data warehousing and analytics. But it’s challenging to understand all the options – from IaaS and PaaS to newer services like HaaS (Hadoop as a Service) and BDaaS (Big Data as a Service). In her session at @BigDataExpo at @ThingsExpo, Hannah Smalltree, a director at Cazena, will provide an educational overview of emerging “as-a-service” options for Big Data in the cloud. This is critical background for IT and data profes...
Feb. 12, 2016 02:30 AM EST Reads: 220
Father business cycles and digital consumers are forcing enterprises to respond faster to customer needs and competitive demands. Successful integration of DevOps and Agile development will be key for business success in today’s digital economy. In his session at DevOps Summit, Pradeep Prabhu, Co-Founder & CEO of Cloudmunch, covered the critical practices that enterprises should consider to seamlessly integrate Agile and DevOps processes, barriers to implementing this in the enterprise, and pr...
Feb. 12, 2016 02:00 AM EST Reads: 432
The principles behind DevOps are not new - for decades people have been automating system administration and decreasing the time to deploy apps and perform other management tasks. However, only recently did we see the tools and the will necessary to share the benefits and power of automation with a wider circle of people. In his session at DevOps Summit, Bernard Sanders, Chief Technology Officer at CloudBolt Software, explored the latest tools including Puppet, Chef, Docker, and CMPs needed to...
Feb. 12, 2016 01:30 AM EST Reads: 342
With the Apple Watch making its way onto wrists all over the world, it’s only a matter of time before it becomes a staple in the workplace. In fact, Forrester reported that 68 percent of technology and business decision-makers characterize wearables as a top priority for 2015. Recognizing their business value early on, FinancialForce.com was the first to bring ERP to wearables, helping streamline communication across front and back office functions. In his session at @ThingsExpo, Kevin Roberts...
Feb. 12, 2016 12:45 AM EST Reads: 402
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Feb. 12, 2016 12:00 AM EST Reads: 278
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection.
Feb. 11, 2016 11:00 PM EST Reads: 229
Data-as-a-Service is the complete package for the transformation of raw data into meaningful data assets and the delivery of those data assets. In her session at 18th Cloud Expo, Lakshmi Randall, an industry expert, analyst and strategist, will address: What is DaaS (Data-as-a-Service)? Challenges addressed by DaaS Vendors that are enabling DaaS Architecture options for DaaS
Feb. 11, 2016 10:45 PM EST Reads: 367
One of the bewildering things about DevOps is integrating the massive toolchain including the dozens of new tools that seem to crop up every year. Part of DevOps is Continuous Delivery and having a complex toolchain can add additional integration and setup to your developer environment. In his session at @DevOpsSummit at 18th Cloud Expo, Miko Matsumura, Chief Marketing Officer of Gradle Inc., will discuss which tools to use in a developer stack, how to provision the toolchain to minimize onboa...
Feb. 11, 2016 10:00 PM EST Reads: 123
As someone who has been dedicated to automation and Application Release Automation (ARA) technology for almost six years now, one of the most common questions I get asked regards Platform-as-a-Service (PaaS). Specifically, people want to know whether release automation is still needed when a PaaS is in place, and why. Isn't that what a PaaS provides? A solution to the deployment and runtime challenges of an application? Why would anyone using a PaaS then need an automation engine with workflow ...
Feb. 11, 2016 05:15 PM EST Reads: 221