Welcome!

News Feed Item

The Top 3 Call Center Software Providers of 2014, According to MyVoipProvider.com

SAN FRANCISCO, CA -- (Marketwired) -- 04/01/14 -- For companies with large incoming call volume, having the most efficient call center software will make a world of difference for business functionality and success. By using cloud-based technology, call center software providers today provide a multitude of functions, from quality monitoring and call recording to agent scripting and call tracking. These providers support call centers to properly administer incoming calls and quickly and effectively make outgoing calls. Unlike traditional phone lines, using the internet for communication networking, the cloud centralizes management of different resources like agents, customers, networks and switches all in an inexpensive package without the hassle of setting up hardware or having large investments.

Businesses who have purchased call center software are satisfied with the vast amount of benefits like the reliable security and confidentiality their provider supplies and the ability for multiple sites to operate as a virtual call center with at-home agents. There is a wide range of different call center software providers, all of which help companies to run operations smoothly while lowering costs regardless of whether the call center is inbound, outbound or blended. When searching for a call center software provider that is well-suited for your company, there are a number of factors to consider, like the scalability of a provider in order to give you stable and secure enterprise call center solutions. With the proper provider, geographical location no longer needs to be an issue since many call center solutions don't have scalability restrictions in choosing hosted options. The experts at MyVoipProvider.com have analyzed all of these factors and others amongst a number of call center software providers and have announced 8x8, Inc., SafeSoft Solutions, and 4psa.com as the top 3 providers of 2014.

8x8, Inc.

8x8, Inc. is ranked by MyVoipProvider.com as the number one call center software provider. With high customer ratings, 8x8 provides solutions that are client-focused, allowing companies to customize their package to help them improve their brand. This provider's cloud contact center comes with an extremely fast implementation to get companies up and running right away. There is no hardware necessary, for a clutter-free environment. 8x8 lets new users view their demo before deciding on purchasing the product. Companies are able to incorporate better CRM by using this call center provider by protecting data with a PCI and CPNI compliant system that can be configured to support HIPAA, FISMA and other privacy standards. Customers from all around the world find success with 8x8, as they provide service around the globe and around the clock with regional connectivity for all agents. This intuitive call center software solution is easy for all users, with administrators having access to the right reports, information and tools to deliver exemplary customer experience.

SafeSoft Solutions

SafeSoft ranks number two as the top call center software providers. Sales have been proven to increase with the purchase of this provider. By using the predictive dialer function included in their software, companies can increase sales up to 400%. This cloud-based system lets users access their Market Dialer anywhere at any time as long as there is a headset, computer and internet around. The hands-on support of SafeSoft Solutions is appreciated by clientele, as each client gets a dedicated Account Manager who helps train call staff and free technical support is offered 24/7. Tech experts are available by both phone and email at any hour. The payment options are flexible, with a pay-as-you-go month-to-month payment model.

4psa.com

4psa.com also has a pay-as-you-go option and with the fastest solutions in the telecommunications market, MyVoipProvider.com has rated 4psa.com as one of the leading call center software providers. With 4psa.com you can connect to Amazon S3 to maximize your storage space. Not mandatory, but extremely useful, Amazon S3 lets users store recordings, voicemails and faxes in this cloud system. 4psa promises a high-performance database with a scalable system structure.

Those seeking more information on call center software providers should visit: http://www.myvoipprovider.com/en/call-center-software

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
The vision of a connected smart home is becoming reality with the application of integrated wireless technologies in devices and appliances. The use of standardized and TCP/IP networked wireless technologies in line-powered and battery operated sensors and controls has led to the adoption of radios in the 2.4GHz band, including Wi-Fi, BT/BLE and 802.15.4 applied ZigBee and Thread. This is driving the need for robust wireless coexistence for multiple radios to ensure throughput performance and th...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
SYS-CON Events announced today the Enterprise IoT Bootcamp, being held November 1-2, 2016, in conjunction with 19th Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA. Combined with real-world scenarios and use cases, the Enterprise IoT Bootcamp is not just based on presentations but with hands-on demos and detailed walkthroughs. We will introduce you to a variety of real world use cases prototyped using Arduino, Raspberry Pi, BeagleBone, Spark, and Intel Edison. Y...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
If you’re responsible for an application that depends on the data or functionality of various IoT endpoints – either sensors or devices – your brand reputation depends on the security, reliability, and compliance of its many integrated parts. If your application fails to deliver the expected business results, your customers and partners won't care if that failure stems from the code you developed or from a component that you integrated. What can you do to ensure that the endpoints work as expect...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
While DevOps promises a better and tighter integration among an organization’s development and operation teams and transforms an application life cycle into a continual deployment, Chef and Azure together provides a speedy, cost-effective and highly scalable vehicle for realizing the business values of this transformation. In his session at @DevOpsSummit at 19th Cloud Expo, Yung Chou, a Technology Evangelist at Microsoft, will present a unique opportunity to witness how Chef and Azure work tog...
Information technology is an industry that has always experienced change, and the dramatic change sweeping across the industry today could not be truthfully described as the first time we've seen such widespread change impacting customer investments. However, the rate of the change, and the potential outcomes from today's digital transformation has the distinct potential to separate the industry into two camps: Organizations that see the change coming, embrace it, and successful leverage it; and...
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
SYS-CON Events announced today that China Unicom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. China United Network Communications Group Co. Ltd ("China Unicom") was officially established in 2009 on the basis of the merger of former China Netcom and former China Unicom. China Unicom mainly operates a full range of telecommunications services including mobile broadband (GSM, WCDMA, LTE F...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...