Welcome!

News Feed Item

Karmaloop Expands Partnership with Vcare to Deliver Killer Customer Service

BOSTON, April 3, 2014 /PRNewswire/ -- Global streetwear fashion retailer Karmaloop has expanded its partnership with Vcare Technology (vcaretec.com), a Mount Laurel, NJ-based customer contact center firm that focuses on creating and building customer loyalty. To support the new demand, Vcare has hired Karmaloop's customers as service reps as part of its strategy to build on Karmaloop's edgy, urban, verge culture vibe.

"Our goal is to ensure the absolute best in killer customer service. When customers call in, it means a lot that the person on the other end loves the same brands, speaks the same lingo, shares the same interests and they can relate to one another," said Karmaloop founder and CEO Greg Selkoe. "Working with Vcare not only helps ensure the highest possible customer satisfaction, but it has also cut our costs significantly, to help us deliver the best value on our customers' favorite brands."

As part of the process, Vcare's Big Data analytics tools enable Karmaloop to better understand each customer's likes, dislikes, what colors and styles they prefer, and other important data that can help Karmaloop reps customize product recommendations and offers. This tighter integration with Karmaloop's culture and customer data means customers get faster service, from a knowledgeable expert to help them buy, handle returns or resolve issues on the first interaction with no annoying phone menus or bouncing around from one rep or department to another.

"Having this data insight and reps that reflect Karmaloop's customer demographics based right here in the U.S. means we can deliver the best customer satisfaction at a much lower cost," said Salil Gupta, managing partner with Vcare. "The savings are great, but having that personal connection with customers is perhaps even more valuable to helping Karmaloop build a stellar reputation for customer service, increase revenue and grow the business worldwide."

Vcare offers complete contact center, billing, data analytics, interactive voice response (IVR) and customer relationship management for retailers and wireless providers, as well as health care, insurance benefits and pharmaceutical companies. The company's combination of operations, data analytics, technology, sales and service provides a multi-dimensional approach to help companies solve service-related business challenges.

Karmaloop recently announced plans to raise nearly $30 million to fund a major international expansion just ahead of its 15th anniversary. Selko founded the company in his parent's basement in 2000, and since then has added several new brands, including the members-only flash sale site PLNDR, streetwear marketplace Kazbah, the ladies-only MissKL, Brick Harbor skate shop, its exclusive monthly delivery service Monark and the online verge culture lifestyle video channel KarmaloopTV, plus five private label clothing brands.

To shop now for the latest in streetwear for men and women from more than 500 brands, go to www.karmaloop.com.

About Karmaloop.com
Founded by Greg Selkoe in 2000 with headquarters in Boston, MA  and offices in NYC, LA and Copenhagen, Karmaloop has become the largest online streetwear retailer in the world, with over 500 brands, and selling in over 45 countries. Karmaloop Inc. encompasses several other websites including: KarmaloopTV.com, PLNDR.com, BoylstonTrading.com, BrickHarbor.com, MissKL.com and 5 private label clothing brands. The combined site traffic is over 8 million monthly unique visitors with an opt-in email list of 3.5 million.

About Vcare Technology
Vcare (www.vcaretec.com) is a leading provider of outsourced contact center services. Vcare helps clients build loyal customers as it provides customer service agents that identify with their clients' customers. Vcare's analytics service combines data generated from its contact centers with customer data to provide valuable insights about their client's customers.

SOURCE Karmaloop

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, will discuss how data centers of the future will be managed, how th...
Why Federal cloud? What is in Federal Clouds and integrations? This session will identify the process and the FedRAMP initiative. But is it sufficient? What is the remedy for keeping abreast of cutting-edge technology? In his session at 21st Cloud Expo, Rasananda Behera will examine the proposed solutions: Private or public or hybrid cloud Responsible governing bodies How can we accomplish?
There is huge complexity in implementing a successful digital business that requires efficient on-premise and cloud back-end infrastructure, IT and Internet of Things (IoT) data, analytics, Machine Learning, Artificial Intelligence (AI) and Digital Applications. In the data center alone, there are physical and virtual infrastructures, multiple operating systems, multiple applications and new and emerging business and technological paradigms such as cloud computing and XaaS. And then there are pe...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that Keisoku Research Consultant Co. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Keisoku Research Consultant, Co. offers research and consulting in a wide range of civil engineering-related fields from information construction to preservation of cultural properties. For more information, vi...
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
Most of the time there is a lot of work involved to move to the cloud, and most of that isn't really related to AWS or Azure or Google Cloud. Before we talk about public cloud vendors and DevOps tools, there are usually several technical and non-technical challenges that are connected to it and that every company needs to solve to move to the cloud. In his session at 21st Cloud Expo, Stefano Bellasio, CEO and founder of Cloud Academy Inc., will discuss what the tools, disciplines, and cultural...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that Enroute Lab will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enroute Lab is an industrial design, research and development company of unmanned robotic vehicle system. For more information, please visit http://elab.co.jp/.
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness.
SYS-CON Events announced today that Ryobi Systems will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ryobi Systems Co., Ltd., as an information service company, specialized in business support for local governments and medical industry. We are challenging to achive the precision farming with AI. For more information, visit http:...
Today traditional IT approaches leverage well-architected compute/networking domains to control what applications can access what data, and how. DevOps includes rapid application development/deployment leveraging concepts like containerization, third-party sourced applications and databases. Such applications need access to production data for its test and iteration cycles. Data Security? That sounds like a roadblock to DevOps vs. protecting the crown jewels to those in IT.
What is the best strategy for selecting the right offshore company for your business? In his session at 21st Cloud Expo, Alan Winters, U.S. Head of Business Development at MobiDev, will discuss the things to look for - positive and negative - in evaluating your options. He will also discuss how to maximize productivity with your offshore developers. Before you start your search, clearly understand your business needs and how that impacts software choices.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
Real IoT production deployments running at scale are collecting sensor data from hundreds / thousands / millions of devices. The goal is to take business-critical actions on the real-time data and find insights from stored datasets. In his session at @ThingsExpo, John Walicki, Watson IoT Developer Advocate at IBM Cloud, will provide a fast-paced developer journey that follows the IoT sensor data from generation, to edge gateway, to edge analytics, to encryption, to the IBM Bluemix cloud, to Wa...