Welcome!

News Feed Item

Karmaloop Expands Partnership with Vcare to Deliver Killer Customer Service

BOSTON, April 3, 2014 /PRNewswire/ -- Global streetwear fashion retailer Karmaloop has expanded its partnership with Vcare Technology (vcaretec.com), a Mount Laurel, NJ-based customer contact center firm that focuses on creating and building customer loyalty. To support the new demand, Vcare has hired Karmaloop's customers as service reps as part of its strategy to build on Karmaloop's edgy, urban, verge culture vibe.

"Our goal is to ensure the absolute best in killer customer service. When customers call in, it means a lot that the person on the other end loves the same brands, speaks the same lingo, shares the same interests and they can relate to one another," said Karmaloop founder and CEO Greg Selkoe. "Working with Vcare not only helps ensure the highest possible customer satisfaction, but it has also cut our costs significantly, to help us deliver the best value on our customers' favorite brands."

As part of the process, Vcare's Big Data analytics tools enable Karmaloop to better understand each customer's likes, dislikes, what colors and styles they prefer, and other important data that can help Karmaloop reps customize product recommendations and offers. This tighter integration with Karmaloop's culture and customer data means customers get faster service, from a knowledgeable expert to help them buy, handle returns or resolve issues on the first interaction with no annoying phone menus or bouncing around from one rep or department to another.

"Having this data insight and reps that reflect Karmaloop's customer demographics based right here in the U.S. means we can deliver the best customer satisfaction at a much lower cost," said Salil Gupta, managing partner with Vcare. "The savings are great, but having that personal connection with customers is perhaps even more valuable to helping Karmaloop build a stellar reputation for customer service, increase revenue and grow the business worldwide."

Vcare offers complete contact center, billing, data analytics, interactive voice response (IVR) and customer relationship management for retailers and wireless providers, as well as health care, insurance benefits and pharmaceutical companies. The company's combination of operations, data analytics, technology, sales and service provides a multi-dimensional approach to help companies solve service-related business challenges.

Karmaloop recently announced plans to raise nearly $30 million to fund a major international expansion just ahead of its 15th anniversary. Selko founded the company in his parent's basement in 2000, and since then has added several new brands, including the members-only flash sale site PLNDR, streetwear marketplace Kazbah, the ladies-only MissKL, Brick Harbor skate shop, its exclusive monthly delivery service Monark and the online verge culture lifestyle video channel KarmaloopTV, plus five private label clothing brands.

To shop now for the latest in streetwear for men and women from more than 500 brands, go to www.karmaloop.com.

About Karmaloop.com
Founded by Greg Selkoe in 2000 with headquarters in Boston, MA  and offices in NYC, LA and Copenhagen, Karmaloop has become the largest online streetwear retailer in the world, with over 500 brands, and selling in over 45 countries. Karmaloop Inc. encompasses several other websites including: KarmaloopTV.com, PLNDR.com, BoylstonTrading.com, BrickHarbor.com, MissKL.com and 5 private label clothing brands. The combined site traffic is over 8 million monthly unique visitors with an opt-in email list of 3.5 million.

About Vcare Technology
Vcare (www.vcaretec.com) is a leading provider of outsourced contact center services. Vcare helps clients build loyal customers as it provides customer service agents that identify with their clients' customers. Vcare's analytics service combines data generated from its contact centers with customer data to provide valuable insights about their client's customers.

SOURCE Karmaloop

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Hardware virtualization and cloud computing allowed us to increase resource utilization and increase our flexibility to respond to business demand. Docker Containers are the next quantum leap - Are they?! Databases always represented an additional set of challenges unique to running workloads requiring a maximum of I/O, network, CPU resources combined with data locality.
Due of the rise of Hadoop, many enterprises are now deploying their first small clusters of 10 to 20 servers. At this small scale, the complexity of operating the cluster looks and feels like general data center servers. It is not until the clusters scale, as they inevitably do, when the pain caused by the exponential complexity becomes apparent. We've seen this problem occur time and time again. In his session at Big Data Expo, Greg Bruno, Vice President of Engineering and co-founder of StackIQ...
The cloud market growth today is largely in public clouds. While there is a lot of spend in IT departments in virtualization, these aren’t yet translating into a true “cloud” experience within the enterprise. What is stopping the growth of the “private cloud” market? In his general session at 18th Cloud Expo, Nara Rajagopalan, CEO of Accelerite, explored the challenges in deploying, managing, and getting adoption for a private cloud within an enterprise. What are the key differences between wh...
Security, data privacy, reliability, and regulatory compliance are critical factors when evaluating whether to move business applications from in-house, client-hosted environments to a cloud platform. Quality assurance plays a vital role in ensuring that the appropriate level of risk assessment, verification, and validation takes place to ensure business continuity during the migration to a new cloud platform.
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and containers together help companies achieve their business goals faster and more effectively. In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of Dev...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it m...
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
In their general session at 16th Cloud Expo, Michael Piccininni, Global Account Manager - Cloud SP at EMC Corporation, and Mike Dietze, Regional Director at Windstream Hosted Solutions, reviewed next generation cloud services, including the Windstream-EMC Tier Storage solutions, and discussed how to increase efficiencies, improve service delivery and enhance corporate cloud solution development. Michael Piccininni is Global Account Manager – Cloud SP at EMC Corporation. He has been engaged in t...
You have great SaaS business app ideas. You want to turn your idea quickly into a functional and engaging proof of concept. You need to be able to modify it to meet customers' needs, and you need to deliver a complete and secure SaaS application. How could you achieve all the above and yet avoid unforeseen IT requirements that add unnecessary cost and complexity? You also want your app to be responsive in any device at any time. In his session at 19th Cloud Expo, Mark Allen, General Manager of...
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus o...
Big Data engines are powering a lot of service businesses right now. Data is collected from users from wearable technologies, web behaviors, purchase behavior as well as several arbitrary data points we’d never think of. The demand for faster and bigger engines to crunch and serve up the data to services is growing exponentially. You see a LOT of correlation between “Cloud” and “Big Data” but on Big Data and “Hybrid,” where hybrid hosting is the sanest approach to the Big Data Infrastructure pro...
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...