Welcome!

News Feed Item

Strengthening Utilities' Resiliency by Effectively Communicating During Emergency Incidents

Interview With Lisa Hood, Manager, Business Continuity & Emergency Preparedness, Hydro One Networks Inc.

CHICAGO, IL -- (Marketwired) -- 04/03/14 -- The business continuity realm is ever-changing and in the past few years, the evolution has proven to be unpredictable and accelerated. With that, organizations are challenged to adapt quickly in order to sustain operations. In order to improve business resiliency, utilities must assess their capabilities to advance real-time decision making, while meeting the expectations for stakeholders, operational safety, and utmost reliability and performance.

Lisa Hood, ABCP, Manager, Business Continuity & Emergency Preparedness Security Operations at Hydro One Networks Inc. recently spoke with marcus evans about key topics to be discussed at the upcoming marcus evans 2nd Annual Business Continuity & Emergency Preparedness for Utilities Conference. As part of the marcus evans Utility Emergency Management Series, the meeting will take place May 13-15, 2014, in Chicago, IL.

What does your emergency response look like at a corporate level?

LH: At the corporate level, there are two main components, preparedness and response.

Under Business Continuity Management, all departments have an impact assessment completed each year to assess changes in criticalities, vulnerabilities and risk identification. Each department has a documented, tested and updated plan each year.

Continuity management is supported corporate-wide and a robust emergency response organization is in place, trained and tested each year, including immediate response procedures for all levels of staff and position holders.

How do you plan, implement and manage logistics during a cross-border emergency?

LH: Through an established protocol and documented processes created with input and approved by the border authorities in Canada and the US.

What strategies do you have in place to leverage communication between teams, crews, corporate, etc during a large event?

LH: Several strategies are used, based on the event. Primarily the use of email, telephone, conference call, physical command centers and satellite communications are utilized.

When a storm or disaster hits, there are multiple groups that are involved. What are some key techniques to effectively communicate to customers, regulators and public agency partners during an emergency?

LH: The main technique used is an established, documented and rehearsed communication plan which includes use of email protocol, conference calls and expertly staffed command centers. This also includes corporate communications, media and ministry communication links.

How has Commercial Border Crossing Protocols within the utility industry changed over the last few years? How do you see it evolving?

LH: In 2012, the Canadian Electricity Association and Hydro One led an initiative whereby border crossing protocols were reviewed for effectiveness based on weather caused outages and a call for support from our partners in the US. The protocols in place at the time were reviewed and amended to reflect the needs of responders and changes in border policies. Enhanced procedures were established and put into place across all bordering states and provinces. This allowed emergency responders (commercial traffic) within the electricity and gas sectors to cross securely and safely within seconds per vehicle, down from minutes in previous years.

In 2013 the Department of Homeland Security in the US accepted the protocol as the standard, and the new info kit was shared with both the Canadian and US authorities. In 2014 additional enhancements are being considered, and will be announced once approved by the border authorities in both countries.

After 12 years experience in Business Continuity and Emergency Preparedness in both the Energy and Financial sectors, Lisa Hood has developed recovery and response strategies for various divisions including global operation teams, customer call centers and vendor and supply chain management contracts.

An accredited Business Continuity Professional, Lisa partners with a multitude of companies and government organizations across Canada and the US.

The marcus evans 2nd Annual Business Continuity & Emergency Preparedness Conference will take place in Chicago, May 13-15, 2014. For more information, check out the conference brochure or please contact Tyler Kelch, Marketing Coordinator, Media & PR, marcus evans at 312-894-6377 or Tylerke@marcusevansch.com.

About marcusevans

marcusevans conferences annually produce over 2,000 high quality events designed to provide key strategic business information, best practice and networking opportunities for senior industry decision-makers. Our global reach is utilized to attract over 30,000 speakers annually; ensuring niche focused subject matter presented directly by practitioners and a diversity of information to assist our clients in adopting best practice in all business disciplines.

Tyler Kelch
Marketing & PR Coordinator
tylerke@marcusevansch.com

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
SYS-CON Events announced today that CAST Software will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CAST was founded more than 25 years ago to make the invisible visible. Built around the idea that even the best analytics on the market still leave blind spots for technical teams looking to deliver better software and prevent outages, CAST provides the software intelligence that matter ...
SYS-CON Events announced today that Daiya Industry will exhibit at the Japanese Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Ruby Development Inc. builds new services in short period of time and provides a continuous support of those services based on Ruby on Rails. For more information, please visit https://github.com/RubyDevInc.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
As businesses evolve, they need technology that is simple to help them succeed today and flexible enough to help them build for tomorrow. Chrome is fit for the workplace of the future — providing a secure, consistent user experience across a range of devices that can be used anywhere. In her session at 21st Cloud Expo, Vidya Nagarajan, a Senior Product Manager at Google, will take a look at various options as to how ChromeOS can be leveraged to interact with people on the devices, and formats th...
Is advanced scheduling in Kubernetes achievable? Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, will answer these questions and demonstrate techniques for implementing advanced scheduling. For example, using spot instances ...
First generation hyperconverged solutions have taken the data center by storm, rapidly proliferating in pockets everywhere to provide further consolidation of floor space and workloads. These first generation solutions are not without challenges, however. In his session at 21st Cloud Expo, Wes Talbert, a Principal Architect and results-driven enterprise sales leader at NetApp, will discuss how the HCI solution of tomorrow will integrate with the public cloud to deliver a quality hybrid cloud e...
SYS-CON Events announced today that Yuasa System will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Yuasa System is introducing a multi-purpose endurance testing system for flexible displays, OLED devices, flexible substrates, flat cables, and films in smartphones, wearables, automobiles, and healthcare.
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
SYS-CON Events announced today that Taica will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Taica manufacturers Alpha-GEL brand silicone components and materials, which maintain outstanding performance over a wide temperature range -40C to +200C. For more information, visit http://www.taica.co.jp/english/.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busine...
SYS-CON Events announced today that SourceForge has been named “Media Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. SourceForge is the largest, most trusted destination for Open Source Software development, collaboration, discovery and download on the web serving over 32 million viewers, 150 million downloads and over 460,000 active development projects each and every month.
SYS-CON Events announced today that Nihon Micron will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Nihon Micron Co., Ltd. strives for technological innovation to establish high-density, high-precision processing technology for providing printed circuit board and metal mount RFID tags used for communication devices. For more inf...
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.