Welcome!

News Feed Item

Strengthening Utilities' Resiliency by Effectively Communicating During Emergency Incidents

Interview With Lisa Hood, Manager, Business Continuity & Emergency Preparedness, Hydro One Networks Inc.

CHICAGO, IL -- (Marketwired) -- 04/03/14 -- The business continuity realm is ever-changing and in the past few years, the evolution has proven to be unpredictable and accelerated. With that, organizations are challenged to adapt quickly in order to sustain operations. In order to improve business resiliency, utilities must assess their capabilities to advance real-time decision making, while meeting the expectations for stakeholders, operational safety, and utmost reliability and performance.

Lisa Hood, ABCP, Manager, Business Continuity & Emergency Preparedness Security Operations at Hydro One Networks Inc. recently spoke with marcus evans about key topics to be discussed at the upcoming marcus evans 2nd Annual Business Continuity & Emergency Preparedness for Utilities Conference. As part of the marcus evans Utility Emergency Management Series, the meeting will take place May 13-15, 2014, in Chicago, IL.

What does your emergency response look like at a corporate level?

LH: At the corporate level, there are two main components, preparedness and response.

Under Business Continuity Management, all departments have an impact assessment completed each year to assess changes in criticalities, vulnerabilities and risk identification. Each department has a documented, tested and updated plan each year.

Continuity management is supported corporate-wide and a robust emergency response organization is in place, trained and tested each year, including immediate response procedures for all levels of staff and position holders.

How do you plan, implement and manage logistics during a cross-border emergency?

LH: Through an established protocol and documented processes created with input and approved by the border authorities in Canada and the US.

What strategies do you have in place to leverage communication between teams, crews, corporate, etc during a large event?

LH: Several strategies are used, based on the event. Primarily the use of email, telephone, conference call, physical command centers and satellite communications are utilized.

When a storm or disaster hits, there are multiple groups that are involved. What are some key techniques to effectively communicate to customers, regulators and public agency partners during an emergency?

LH: The main technique used is an established, documented and rehearsed communication plan which includes use of email protocol, conference calls and expertly staffed command centers. This also includes corporate communications, media and ministry communication links.

How has Commercial Border Crossing Protocols within the utility industry changed over the last few years? How do you see it evolving?

LH: In 2012, the Canadian Electricity Association and Hydro One led an initiative whereby border crossing protocols were reviewed for effectiveness based on weather caused outages and a call for support from our partners in the US. The protocols in place at the time were reviewed and amended to reflect the needs of responders and changes in border policies. Enhanced procedures were established and put into place across all bordering states and provinces. This allowed emergency responders (commercial traffic) within the electricity and gas sectors to cross securely and safely within seconds per vehicle, down from minutes in previous years.

In 2013 the Department of Homeland Security in the US accepted the protocol as the standard, and the new info kit was shared with both the Canadian and US authorities. In 2014 additional enhancements are being considered, and will be announced once approved by the border authorities in both countries.

After 12 years experience in Business Continuity and Emergency Preparedness in both the Energy and Financial sectors, Lisa Hood has developed recovery and response strategies for various divisions including global operation teams, customer call centers and vendor and supply chain management contracts.

An accredited Business Continuity Professional, Lisa partners with a multitude of companies and government organizations across Canada and the US.

The marcus evans 2nd Annual Business Continuity & Emergency Preparedness Conference will take place in Chicago, May 13-15, 2014. For more information, check out the conference brochure or please contact Tyler Kelch, Marketing Coordinator, Media & PR, marcus evans at 312-894-6377 or [email protected].

About marcusevans

marcusevans conferences annually produce over 2,000 high quality events designed to provide key strategic business information, best practice and networking opportunities for senior industry decision-makers. Our global reach is utilized to attract over 30,000 speakers annually; ensuring niche focused subject matter presented directly by practitioners and a diversity of information to assist our clients in adopting best practice in all business disciplines.

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Building custom add-ons does not need to be limited to the ideas you see on a marketplace. In his session at 20th Cloud Expo, Sukhbir Dhillon, CEO and founder of Addteq, will go over some adventures they faced in developing integrations using Atlassian SDK and other technologies/platforms and how it has enabled development teams to experiment with newer paradigms like Serverless and newer features of Atlassian SDKs. In this presentation, you will be taken on a journey of Add-On and Integration ...
There are 66 million network cameras capturing terabytes of data. How did factories in Japan improve physical security at the facilities and improve employee productivity? Edge Computing reduces possible kilobytes of data collected per second to only a few kilobytes of data transmitted to the public cloud every day. Data is aggregated and analyzed close to sensors so only intelligent results need to be transmitted to the cloud. Non-essential data is recycled to optimize storage.
"I think that everyone recognizes that for IoT to really realize its full potential and value that it is about creating ecosystems and marketplaces and that no single vendor is able to support what is required," explained Esmeralda Swartz, VP, Marketing Enterprise and Cloud at Ericsson, in this SYS-CON.tv interview at @ThingsExpo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Interoute has announced the integration of its Global Cloud Infrastructure platform with Rancher Labs’ container management platform, Rancher. This approach enables enterprises to accelerate their digital transformation and infrastructure investments. Matthew Finnie, Interoute CTO commented “Enterprises developing and building apps in the cloud and those on a path to Digital Transformation need Digital ICT Infrastructure that allows them to build, test and deploy faster than ever before. The int...
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership abi...
The essence of cloud computing is that all consumable IT resources are delivered as services. In his session at 15th Cloud Expo, Yung Chou, Technology Evangelist at Microsoft, demonstrated the concepts and implementations of two important cloud computing deliveries: Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). He discussed from business and technical viewpoints what exactly they are, why we care, how they are different and in what ways, and the strategies for IT to transi...
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service.
Niagara Networks exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
SYS-CON Events announced today that Outlyer, a monitoring service for DevOps and operations teams, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outlyer is a monitoring service for DevOps and Operations teams running Cloud, SaaS, Microservices and IoT deployments. Designed for today's dynamic environments that need beyond cloud-scale monitoring, we make monitoring effortless so you ...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Virtualization over the past years has become a key strategy for IT to acquire multi-tenancy, increase utilization, develop elasticity and improve security. And virtual machines (VMs) are quickly becoming a main vehicle for developing and deploying applications. The introduction of containers seems to be bringing another and perhaps overlapped solution for achieving the same above-mentioned benefits. Are a container and a virtual machine fundamentally the same or different? And how? Is one techn...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.