Click here to close now.




















Welcome!

News Feed Item

The Best Call Center Software Providers of 2014, Ranked by VoipMechanic.com

SAN FRANCISCO, CA -- (Marketwired) -- 04/03/14 -- Businesses with a large amount of inbound and outbound calls can greatly benefit by using the best call center software that's out there. The cloud-based technology that makes up many of the call center software providers today provide customers with a wide range of features and benefits. The experts at VoipMechanic.com have compared customer reviews, call center security and reliability, smooth connectivity, and customer support in order to determine the best call center software providers of the year.

8x8, Inc.

8x8, Inc. is the best call center software provider because they are able to provide solutions that are client-focused and base their packages amongst a customizable call center system. 8x8 promises a speedy implementation of their product so that companies can transition their call center from analog to digital seamlessly. There isn't even any hardware necessary! A global company, 8x8 guarantees exemplary service to a broad range of customers. For new customers browsing different call center software options, 8x8 generously lets new users access their demo before purchase.

SafeSoft Solutions

SafeSoft Solutions is rated as the number two call center software by VoipMechanic.com for a number of reasons. Customers give high appraisal for SafeSoft Solutions and say that their sales increase with the incorporation of SafeSoft into their company. Clients can use the predictive dialer function that comes standard which has proven to increase sales up to 400%. SafeSoft Solutions uses some of the most advanced cloud-based technology that allows customers to access their Market Dialer anywhere at any time. Their hands-on support is appreciated by customers, as every user gets a dedicated Account Manager who helps train call staff along with free 24/7 technical support. Payment options are flexible and easy to manage with their pay-as-you-go month-to-month payment model.

4psa.com

4psa.com is unique in that it lets users connect to Amazon S3 for maximizing storage space. This feature that is not mandatory but proven to be super helpful lets users store voicemails, recordings and faxes in this cloud-based technology system. 4psa.com offers a pay-as-you-go option to support customers looking for an affordable call center software provider. With some of the fastest solutions in the market, 4psa.com guarantees a high-performance database with a scalable system structure so that no matter the size of your company, you'll be taken care of.

3CLogic

3CLogic benefits customers with a broad range of functions that they provide. With their virtual telephony application grid, clients can avoid the limitations of a traditional centralized server. With this innovative technology, customers receive improved power, reliability, capacity and security at a feasible price. The call center software that 3CLogic provides you with integrates with any CRM applications you use as well. Between Salesforce, Zoho, Infusionsoft, SugarCRM and more, 3CLogic will work with these programs to most efficiently manage your calls and keep track of customer relations. 3CLogic clients enjoy a 99.99% uptime and this call centers scalability to help businesses quickly scale up or down their contact center flawlessly. In addition to all these fabulous features, 3CLogic has immense company security so that customers strongly trust them with all of their data, media and information. Offering multi-channel solutions 3CLogic provides customers with inbound, outbound, and blended contact center solutions with a 24/7 technical help line.

Companies wishing to learn more about call center software providers can visit: http://www.voipmechanic.com/call-center-software.htm

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
In a recent research, analyst firm IDC found that the average cost of a critical application failure is $500,000 to $1 million per hour and the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year for Fortune 1000 companies. In addition to the findings on the cost of the downtime, the research also highlighted best practices for development, testing, application support, infrastructure, and operations teams.
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducte...
The Software Defined Data Center (SDDC), which enables organizations to seamlessly run in a hybrid cloud model (public + private cloud), is here to stay. IDC estimates that the software-defined networking market will be valued at $3.7 billion by 2016. Security is a key component and benefit of the SDDC, and offers an opportunity to build security 'from the ground up' and weave it into the environment from day one. In his session at 16th Cloud Expo, Reuven Harrison, CTO and Co-Founder of Tufin,...
With SaaS use rampant across organizations, how can IT departments track company data and maintain security? More and more departments are commissioning their own solutions and bypassing IT. A cloud environment is amorphous and powerful, allowing you to set up solutions for all of your user needs: document sharing and collaboration, mobile access, e-mail, even industry-specific applications. In his session at 16th Cloud Expo, Shawn Mills, President and a founder of Green House Data, discussed h...
Mobile, social, Big Data, and cloud have fundamentally changed the way we live. “Anytime, anywhere” access to data and information is no longer a luxury; it’s a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver meaningful services to the business and customers.
Container technology is sending shock waves through the world of cloud computing. Heralded as the 'next big thing,' containers provide software owners a consistent way to package their software and dependencies while infrastructure operators benefit from a standard way to deploy and run them. Containers present new challenges for tracking usage due to their dynamic nature. They can also be deployed to bare metal, virtual machines and various cloud platforms. How do software owners track the usag...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
Chuck Piluso presented a study of cloud adoption trends and the power and flexibility of IBM Power and Pureflex cloud solutions. Prior to Secure Infrastructure and Services, Mr. Piluso founded North American Telecommunication Corporation, a facilities-based Competitive Local Exchange Carrier licensed by the Public Service Commission in 10 states, serving as the company's chairman and president from 1997 to 2000. Between 1990 and 1997, Mr. Piluso served as chairman & founder of International Te...
There are many considerations when moving applications from on-premise to cloud. It is critical to understand the benefits and also challenges of this migration. A successful migration will result in lower Total Cost of Ownership, yet offer the same or higher level of robustness. In his session at 15th Cloud Expo, Michael Meiner, an Engineering Director at Oracle, Corporation, analyzed a range of cloud offerings (IaaS, PaaS, SaaS) and discussed the benefits/challenges of migrating to each offe...
Puppet Labs has announced the next major update to its flagship product: Puppet Enterprise 2015.2. This release includes new features providing DevOps teams with clarity, simplicity and additional management capabilities, including an all-new user interface, an interactive graph for visualizing infrastructure code, a new unified agent and broader infrastructure support.
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
One of the hottest areas in cloud right now is DRaaS and related offerings. In his session at 16th Cloud Expo, Dale Levesque, Disaster Recovery Product Manager with Windstream's Cloud and Data Center Marketing team, will discuss the benefits of the cloud model, which far outweigh the traditional approach, and how enterprises need to ensure that their needs are properly being met.
Learn how to solve the problem of keeping files in sync between multiple Docker containers. In his session at 16th Cloud Expo, Aaron Brongersma, Senior Infrastructure Engineer at Modulus, discussed using rsync, GlusterFS, EBS and Bit Torrent Sync. He broke down the tools that are needed to help create a seamless user experience. In the end, can we have an environment where we can easily move Docker containers, servers, and volumes without impacting our applications? He shared his results so yo...
Palerra, the cloud security automation company, announced enhanced support for Amazon AWS, allowing IT security and DevOps teams to automate activity and configuration monitoring, anomaly detection, and orchestrated remediation, thereby meeting compliance mandates within complex infrastructure deployments. "Monitoring and threat detection for AWS is a non-trivial task. While Amazon's flexible environment facilitates successful DevOps implementations, it adds another layer, which can become a ...