Welcome!

News Feed Item

The Best Call Center Software Providers of 2014, Ranked by VoipMechanic.com

SAN FRANCISCO, CA -- (Marketwired) -- 04/03/14 -- Businesses with a large amount of inbound and outbound calls can greatly benefit by using the best call center software that's out there. The cloud-based technology that makes up many of the call center software providers today provide customers with a wide range of features and benefits. The experts at VoipMechanic.com have compared customer reviews, call center security and reliability, smooth connectivity, and customer support in order to determine the best call center software providers of the year.

8x8, Inc.

8x8, Inc. is the best call center software provider because they are able to provide solutions that are client-focused and base their packages amongst a customizable call center system. 8x8 promises a speedy implementation of their product so that companies can transition their call center from analog to digital seamlessly. There isn't even any hardware necessary! A global company, 8x8 guarantees exemplary service to a broad range of customers. For new customers browsing different call center software options, 8x8 generously lets new users access their demo before purchase.

SafeSoft Solutions

SafeSoft Solutions is rated as the number two call center software by VoipMechanic.com for a number of reasons. Customers give high appraisal for SafeSoft Solutions and say that their sales increase with the incorporation of SafeSoft into their company. Clients can use the predictive dialer function that comes standard which has proven to increase sales up to 400%. SafeSoft Solutions uses some of the most advanced cloud-based technology that allows customers to access their Market Dialer anywhere at any time. Their hands-on support is appreciated by customers, as every user gets a dedicated Account Manager who helps train call staff along with free 24/7 technical support. Payment options are flexible and easy to manage with their pay-as-you-go month-to-month payment model.

4psa.com

4psa.com is unique in that it lets users connect to Amazon S3 for maximizing storage space. This feature that is not mandatory but proven to be super helpful lets users store voicemails, recordings and faxes in this cloud-based technology system. 4psa.com offers a pay-as-you-go option to support customers looking for an affordable call center software provider. With some of the fastest solutions in the market, 4psa.com guarantees a high-performance database with a scalable system structure so that no matter the size of your company, you'll be taken care of.

3CLogic

3CLogic benefits customers with a broad range of functions that they provide. With their virtual telephony application grid, clients can avoid the limitations of a traditional centralized server. With this innovative technology, customers receive improved power, reliability, capacity and security at a feasible price. The call center software that 3CLogic provides you with integrates with any CRM applications you use as well. Between Salesforce, Zoho, Infusionsoft, SugarCRM and more, 3CLogic will work with these programs to most efficiently manage your calls and keep track of customer relations. 3CLogic clients enjoy a 99.99% uptime and this call centers scalability to help businesses quickly scale up or down their contact center flawlessly. In addition to all these fabulous features, 3CLogic has immense company security so that customers strongly trust them with all of their data, media and information. Offering multi-channel solutions 3CLogic provides customers with inbound, outbound, and blended contact center solutions with a 24/7 technical help line.

Companies wishing to learn more about call center software providers can visit: http://www.voipmechanic.com/call-center-software.htm

Add to Digg Bookmark with del.icio.us Add to Newsvine

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
"Plutora provides release and testing environment capabilities to the enterprise," explained Dalibor Siroky, Director and Co-founder of Plutora, in this SYS-CON.tv interview at @DevOpsSummit, held June 9-11, 2015, at the Javits Center in New York City.
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Choosing the right cloud for your workloads is a balancing act that can cost your organization time, money and aggravation - unless you get it right the first time. Economics, speed, performance, accessibility, administrative needs and security all play a vital role in dictating your approach to the cloud. Without knowing the right questions to ask, you could wind up paying for capacity you'll never need or underestimating the resources required to run your applications.
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...
With the proliferation of both SQL and NoSQL databases, organizations can now target specific fit-for-purpose database tools for their different application needs regarding scalability, ease of use, ACID support, etc. Platform as a Service offerings make this even easier now, enabling developers to roll out their own database infrastructure in minutes with minimal management overhead. However, this same amount of flexibility also comes with the challenges of picking the right tool, on the right ...
Security, data privacy, reliability and regulatory compliance are critical factors when evaluating whether to move business applications from in-house client hosted environments to a cloud platform. In her session at 18th Cloud Expo, Vandana Viswanathan, Associate Director at Cognizant, In this session, will provide an orientation to the five stages required to implement a cloud hosted solution validation strategy.
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...