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Delivering Exceptional Library & Information Services in an Ever-Changing Healthcare Environment

CHAPEL HILL, N.C., April 4, 2014 /PRNewswire/ -- Corporate library and information centers, especially in the pharmaceutical sector, are increasingly being challenged to provide value to their organizations while simultaneously balancing budget, resource and service levels. To survive in this difficult environment and to have the greatest impact for their customers, library leaders have to effectively cope with the many forces of change that are shaping their business models, services, and product offerings.

According to recent research by benchmarking firm, Best Practices, LLC, there are many challenges facing corporations in the biopharmaceutical industry that are likely to impact corporate libraries. Of the many internal and external forces that are likely to impact corporate libraries in the coming years, the top challenges listed by study participants were: mergers and acquisitions, regional expansion, product pipelines and lifecycles, and industry consolidations.

The report, "Pharmaceutical Library Services: Staffing, Resources and Activities Critical to Corporate Libraries," presents leaders with metrics and insights into the challenges and critical success factors of corporate library and information services within the healthcare sector. The study will also help leaders to compare the scope of their services and vendor utilization with those at other leading organizations.

Key study topics include:

  • Use of library staff, vendors and others in providing services
  • Financial resources
  • Cost recovery practices
  • Distribution of FTE hours by service category
  • Penetration of potential user base
  • Forces of change

This benchmarking research drew participation from 21 companies, 16 of which represent the pharmaceutical/biotech industries and five representing the medical device/diagnostics industries.

To access the full report, or to download a complimentary summary containing insights found in this report, click on the following link:

For more information on other recent primary research studies, contact us at 919.403.0251. For related research, visit our Best Practices, LLC website at

Best Practices, LLC is a leading benchmarking, consulting and advisory services firm serving biopharmaceutical and medical device companies worldwide. Best Practices, LLC's clients include all the top 10 and 48 of the top 50 global healthcare companies. The firm conducts primary research and consulting using its comprehensive proprietary benchmarking tools and analysis. The operational insights, findings and analysis form the basis for our Benchmarking Reports, databases and advisory services to support executives in commercial and R&D operations. Best Practices, LLC believes in the profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies.

SOURCE Best Practices, LLC

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