News Feed Item
ICMI Contact Center Expo & Conference 2014 Leads the Industry with Record-Breaking Attendance and a Sold Out Exhibit Floor
Contact center professionals are running out of time to register for the largest industry event of the year (May 6-9, 2014) in San Diego
|By PR Newswire
|April 7, 2014 02:18 PM EDT
COLORADO SPRINGS, Colo., April 7, 2014 /PRNewswire/ -- The strength of ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014), a world-class, international forum for contact center professionals, continues to impress industry insiders. Organizers have announced record-breaking numbers for 2014, including:
- 1500+ attendees from the U.S. and abroad
- 125+ speakers, with celebrity keynotes from Bill Rancic and Matt Dixon
- A sold out exhibit floor with exhibitors showcasing the latest technologies and products
"It's an exciting year for ICMI's Contact Center Expo & Conference, the historic turnout is due in part to the caliber of speakers we have in this year's program," said Patty Caron, ICMI's event manager. "In addition to Bill Rancic and Matt Dixon, attendees can hear talks from senior executives from Sprint, McKesson, Wells Fargo, JD Power & Associates, Pearson, Vanguard Insurance, Symantec, Priceline.com and many more."
Five Reasons for Strong Growth
Over the past thirty years, ICMI has built the annual Contact Center Expo & Conference into a powerhouse of education and networking for customer management professionals. The vendor-neutral forum regularly attracts attendees who are seeking to improve operations, empower employees and enhance customer loyalty.
But the enormous popularity of this year's event may, in part, be due to the unique opportunities that ICMI has added to the agenda.
In addition to 60+ sessions and case studies, attendees can opt-in to:
- Six contact center tours, including a morning at San Diego Padres Petco Park
- A breakfast roundtable with experts such as the SVP of Wells Fargo, a VP for Cars.com or an AVP from OppenheimerFunds
- Eight half-day workshops with industry experts
- Two new full-day training sessions (Small Contact Center & Contact Center Metrics)
- A dynamic expo floor with new vendors and cutting-edge technologies
- A San Diego Padres game in Petco Park
- A celebratory Awards Dinner
"Attendees often tell us their decision to attend Contact Center Expo & Conference is the robust program and valuable experiences we offer," Caron noted. "ICMI is dedicated to developing exciting, hands-on events with real-world applications."
Future ICMI Events: Dates & Venues
ICMI has also finalized the dates and venues for its 2014-2015 events:
ICMI Contact Center Demo and Conference
November 3-5, 2014
Hyatt Regency Chicago | Chicago, IL
Register now for Super Early Bird Savings!
ICMI Contact Center Expo & Conference 2015
May 4-7, 2015
Walt Disney World Dolphin Resort | Orlando, FL
It's not too late to register for the 2014 ICMI Contact Center Expo & Conference
Register now for the ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014).
ABOUT CONTACT CENTER EXPO & CONFERENCE
Formerly known as ACCE, ICMI Contact Center Expo & Conference is the premier global event for the contact center industry. It's regarded worldwide as the essential forum for educational growth, networking and sharing of proven best practices.
Held in rotating locations, this popular conference offers 4 full days of workshops, site tours, case studies, panels and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.
To receive email updates on the conference, register for the ICMI events newsletter.
International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.
ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.
SOURCE International Customer Management Institute (ICMI)
SYS-CON Events announced today that Secure Infrastructure & Services will exhibit at SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA.
Secure Infrastructure & Services (SIAS) is a managed services provider of cloud computing solutions for the IBM Power Systems market. The company helps mid-market firms built on IBM hardware platforms to deploy new levels of reliable and cost-effective computing and hig...
Jul. 3, 2015 12:15 PM EDT
In the midst of the widespread popularity and adoption of cloud computing, it seems like everything is being offered “as a Service” these days: Infrastructure? Check. Platform? You bet. Software? Absolutely. Toaster? It’s only a matter of time. With service providers positioning vastly differing offerings under a generic “cloud” umbrella, it’s all too easy to get confused about what’s actually being offered.
In his session at 16th Cloud Expo, Kevin Hazard, Director of Digital Content for SoftL...
Jul. 3, 2015 12:00 PM EDT Reads: 2,288
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed.
In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world...
Jul. 3, 2015 12:00 PM EDT Reads: 2,342
"What Dyn is able to do with our Internet performance and our Internet intelligence is give companies visibility into what is actually going on in that cloud," noted Corey Hamilton, Product Marketing Manager at Dyn, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 3, 2015 11:45 AM EDT Reads: 776
Today air travel is a minefield of delays, hassles and customer disappointment. Airlines struggle to revitalize the experience. GE and M2Mi will demonstrate practical examples of how IoT solutions are helping airlines bring back personalization, reduce trip time and improve reliability.
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Dr. Sarah Cooper, M2Mi’s VP Business Development and Engineering, will explore the IoT cloud-based platform technologies drivi...
Jul. 3, 2015 11:45 AM EDT Reads: 1,159
Containers have changed the mind of IT in DevOps. They enable developers to work with dev, test, stage and production environments identically. Containers provide the right abstraction for microservices and many cloud platforms have integrated them into deployment pipelines. DevOps and Containers together help companies to achieve their business goals faster and more effectively.
In his session at DevOps Summit, Ruslan Synytsky, CEO and Co-founder of Jelastic, reviewed the current landscape of...
Jul. 3, 2015 11:15 AM EDT Reads: 2,358
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy.
How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Arch...
Jul. 3, 2015 11:15 AM EDT Reads: 922
IT data is typically silo'd by the various tools in place. Unifying all the log, metric and event data in one analytics platform stops finger pointing and provides the end-to-end correlation. Logs, metrics and custom event data can be joined to tell the holistic story of your software and operations. For example, users can correlate code deploys to system performance to application error codes.
In his session at DevOps Summit, Michael Demmer, VP of Engineering at Jut, will discuss how this can...
Jul. 3, 2015 11:00 AM EDT Reads: 633
The last decade was about virtual machines, but the next one is about containers. Containers enable a service to run on any host at any time. Traditional tools are starting to show cracks because they were not designed for this level of application portability. Now is the time to look at new ways to deploy and manage applications at scale.
In his session at @DevOpsSummit, Brian “Redbeard” Harrington, a principal architect at CoreOS, will examine how CoreOS helps teams run in production. Attende...
Jul. 3, 2015 11:00 AM EDT Reads: 706
Containers are revolutionizing the way we deploy and maintain our infrastructures, but monitoring and troubleshooting in a containerized environment can still be painful and impractical. Understanding even basic resource usage is difficult – let alone tracking network connections or malicious activity.
In his session at DevOps Summit, Gianluca Borello, Sr. Software Engineer at Sysdig, will cover the current state of the art for container monitoring and visibility, including pros / cons and liv...
Jul. 3, 2015 11:00 AM EDT Reads: 722
Live Webinar with 451 Research Analyst Peter Christy. Join us on Wednesday July 22, 2015, at 10 am PT / 1 pm ET
In a world where users are on the Internet and the applications are in the cloud, how do you maintain your historic SLA with your users?
Peter Christy, Research Director, Networks at 451 Research, will discuss this new network paradigm, one in which there is no LAN and no WAN, and discuss what users and network administrators gain and give up when migrating to the agile world of clo...
Jul. 3, 2015 11:00 AM EDT Reads: 789
Agile, which started in the development organization, has gradually expanded into other areas downstream - namely IT and Operations. Teams – then teams of teams – have streamlined processes, improved feedback loops and driven a much faster pace into IT departments which have had profound effects on the entire organization.
In his session at DevOps Summit, Anders Wallgren, Chief Technology Officer of Electric Cloud, will discuss how DevOps and Continuous Delivery have emerged to help connect dev...
Jul. 3, 2015 11:00 AM EDT Reads: 1,082
WebRTC converts the entire network into a ubiquitous communications cloud thereby connecting anytime, anywhere through any point.
In his session at WebRTC Summit,, Mark Castleman, EIR at Bell Labs and Head of Future X Labs, will discuss how the transformational nature of communications is achieved through the democratizing force of WebRTC. WebRTC is doing for voice what HTML did for web content.
Jul. 3, 2015 10:00 AM EDT Reads: 770
"A lot of the enterprises that have been using our systems for many years are reaching out to the cloud - the public cloud, the private cloud and hybrid," stated Reuven Harrison, CTO and Co-Founder of Tufin, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 3, 2015 09:00 AM EDT Reads: 793
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional?
In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of pro...
Jul. 3, 2015 09:00 AM EDT Reads: 1,291