Click here to close now.


News Feed Item

ISIS Papyrus Drives Adaptive Innovation in Dynamic Case Management Market

Enterprise software provider ISIS Papyrus Software announced it has been named a Strong Performer in “The Forrester Wave™: Dynamic Case Management, Q1 2014,” published March 28 to help enterprise architects select the right solution to support launching and scaling enterprisewide DCM.

Overall, Forrester found that advancing DCM products offer more to businesses, implementers and end users. Highlighting two new emerging adaptive features that will help enterprises tackle increasing volumes of varied and unstructured work, Forrester Research, Inc. evaluated 13 software vendors across 38 criteria. Forrester identifies and defines the two adaptive capabilities as key differentiators in the DCM market as:

  • Design Time case management emphasizes control over highly repeatable processes
  • Runtime case management supports use cases where the ultimate paths are highly variable

In the evaluation of DCM vendors, ISIS Papyrus received a Strong Performer positioning in each of three Wave evaluations for Overall Capabilities, Design Time Capabilities and Runtime Capabilities, based on its scores in Current Offering and Strategy.

“ISIS Papyrus drives adaptive innovation in the DCM market. … It is a Strong Performer overall but a standout Leader in the runtime tool weighting.”
-- The Forrester Wave™: Dynamic Case Management, Q1 2014

Profiling Papyrus as “a powerful development platform that can be targeted at a number of process problems,” the 2014 Wave report for DCM cited ISIS Papyrus for:

  • Flexibility of its platform for runtime behavior
  • Emphasis on business terminology and goal orientation
  • Patent for a user-trained agent (UTA)
  • Capability that provides recommendations and training based on the latest knowledge gained in case handling

“The model-driven foundation of the ISIS Papyrus Platform provides a powerful environment to address the business needs of today’s customer-focused enterprises by using an adaptive, goal-driven process approach,” said Max Pucher, CTO of ISIS Papyrus. “It enables the business to finely balance process control versus flexibility for its different levels of skill sets, from the clerk to the decision maker. Strategically, it enables organizations to deliver excellence in customer service operations and improve the customer experience. As we started the ACM process revolution in 2009, it is now very positive to be recognized as a strong performer and for our innovation in the DCM market.”

ISIS Papyrus was recently named a Leader in The Forrester Wave™: Document Output for Customer Communications Management, Q1 2014.

“Creating communications with tightly integrated content and process is a key priority in the enterprise, and we continue to demonstrate strong capabilities in the each of the core components of fully functional enterprise DCM/ACM systems,” said Annemarie Pucher, CEO of ISIS Papyrus. “The Papyrus DCM offering brings modern case management full circle to ensure the business experts are utilizing the right knowledge in the right places to reach the right customers based on goals and effective collaboration.”

The Papyrus Business Communications and Process Platform empowers enterprise business users and knowledge workers to optimize and align processes, tasks, communications and documents in service-based organizations.

Customers and guests are invited to see the latest Papyrus technology through interactive presentations, guest speakers and demonstrations at the 2014 ISIS Papyrus Open House and User Conference events in Europe and North America starting in May 2014.

About ISIS Papyrus Software:

Global software innovator ISIS Papyrus offers a model-driven platform for fully integrated inbound and outbound communications, personalization and process optimization in customer-focused environments in the financial, insurance, utility, telecom, healthcare and public sectors. Knowledge-driven case management applications using ISIS Papyrus standard software can enable customer claims management, contract management, financial account management, purchase-to-pay and fraud investigations, among others. Consolidating ECM, BPM and CRM, Papyrus drives both efficiency and effectiveness, as well as quality and continuous improvement of customer-focused content and processes. As an active member of AIIM, OASIS, OMG and ACORD, ISIS Papyrus supports and promotes technology and standards benefiting the business user.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that MobiDev, a software development company, will exhibit at the 17th International Cloud Expo®, which will take place November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software development company with representative offices in Atlanta (US), Sheffield (UK) and Würzburg (Germany); and development centers in Ukraine. Since 2009 it has grown from a small group of passionate engineers and business managers to a full-scale mobi...
According to Forrester, public cloud platforms are evolving, blurring the lines between Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) in order to satisfy the needs of enterprises and widen their appeal to developers. In The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014, Forrester evaluates the 16 most significant Enterprise Public Cloud Platforms and details how each vendor fulfills the 19 evaluation criteria points.
Today, we are in the middle of a paradigm shift as we move from managing applications on VMs and containers to embracing everything that the cloud and XaaS (Everything as a Service) has to offer. In his session at 17th Cloud Expo, Kevin Hoffman, Advisory Solutions Architect at Pivotal Cloud Foundry, will provide an overview of 12-factor apps and migrating enterprise apps to the cloud. Kevin Hoffman is an Advisory Solutions Architect for Pivotal Cloud Foundry, and has spent the past 20 years b...
The broad selection of hardware, the rapid evolution of operating systems and the time-to-market for mobile apps has been so rapid that new challenges for developers and engineers arise every day. Security, testing, hosting, and other metrics have to be considered through the process. In his session at Big Data Expo, Walter Maguire, Chief Field Technologist, HP Big Data Group, at Hewlett-Packard, will discuss the challenges faced by developers and a composite Big Data applications builder, foc...
Data loss happens, even in the cloud. In fact, if your company has adopted a cloud application in the past three years, data loss has probably happened, whether you know it or not. In his session at 17th Cloud Expo, Bryan Forrester, Senior Vice President of Sales at eFolder, will present how common and costly cloud application data loss is and what measures you can take to protect your organization from data loss.
The cloud has reached mainstream IT. Those 18.7 million data centers out there (server closets to corporate data centers to colocation deployments) are moving to the cloud. In his session at 17th Cloud Expo, Achim Weiss, CEO & co-founder of ProfitBricks, will share how two companies – one in the U.S. and one in Germany – are achieving their goals with cloud infrastructure. More than a case study, he will share the details of how they prioritized their cloud computing infrastructure deployments ...
SYS-CON Events announced today that has been named a "Bronze Sponsor" of SYS-CON's @DevOpsSummit Silicon Valley, which will take place November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. provides open-source software ELK turned into a log analytics platform that is simple, infinitely- scalable, highly available, and secure.
DevOps delivers remarkable results. But does it help all of IT? Can traditional ‘mode 1’ IT benefit as much as innovative ‘mode 2’? How about the rest of your business? Or have you just shifted your bottleneck? And if so, what can you do about it? Improving dev and ops is necessary, but not sufficient. It often just shifts the burden sideways (e.g., to PMs, SQA, InfoSec, DBAs, NOC, etc.), upstream (to the PMO, Controller, Business Liaison, etc.), or downstream (to TechPubs, Service Desk, Traini...
Decisions about budgets and resources are often made without IT even having a seat at the table. As technologist we understand the value of DevOps - but do your business counterparts? If they don't, your DevOps initiatives could lose funding before they start. In her session at DevOps Summit, Jeanne Morain, Strategist / Author at iSpeak Cloud, LLC, will provide insights on how to bridge the gap between business and technology leaders. Attendees will learn prescriptive guidance on balancing wor...
Interested in leveraging automation technologies and a cloud architecture to make developers more productive? Learn how PaaS can benefit your organization to help you streamline your application development, allow you to use existing infrastructure and improve operational efficiencies. Begin charting your path to PaaS with OpenShift Enterprise.
The modern software development landscape consists of best practices and tools that allow teams to deliver software in a near-continuous manner. By adopting a culture of automation, measurement and sharing, the time to ship code has been greatly reduced, allowing for shorter release cycles and quicker feedback from customers and users. Still, with all of these tools and methods, how can teams stay on top of what is taking place across their infrastructure and codebase? Hopping between services a...
SYS-CON Events announced today that Machkey International Company will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Machkey provides advanced connectivity solutions for just about everyone. Businesses or individuals, Machkey is dedicated to provide high-quality and cost-effective products to meet all your needs.
Clutch is now a Docker Authorized Consulting Partner, having completed Docker's certification course on the "Docker Accelerator for CI Engagements." More info about Clutch's success implementing Docker can be found here. Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and achieve 2...
SYS-CON Events announced today that Interface Masters Technologies, provider of leading network visibility and monitoring solutions, will exhibit at the 17th International CloudExpo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Interface Masters Technologies is a leading provider of high speed networking solutions focused on Gigabit, 10 Gigabit, 40 Gigabit and 100 Gigabit Ethernet network access and connectivity products. For over 20 ye...
As enterprises capture more and more data of all types – structured, semi-structured, and unstructured – data discovery requirements for business intelligence (BI), Big Data, and predictive analytics initiatives grow more complex. A company’s ability to become data-driven and compete on analytics depends on the speed with which it can provision their analytics applications with all relevant information. The task of finding data has traditionally resided with IT, but now organizations increasingl...