Welcome!

News Feed Item

Frost & Sullivan Lauds VoltDelta for being a Prolific and Specialist Hosted IVR Vendor

VoltDelta experienced an increase in market share due to its success in generating business for its customers

MOUNTAIN VIEW, Calif., April 8, 2014 /PRNewswire/ -- Based on its recent analysis of the hosted interactive voice response (IVR) market, Frost & Sullivan recognizes VoltDelta with the 2013 North America Frost & Sullivan Award for Enabling Technology. VoltDelta offers enhanced and highly customizable hosted IVR solutions that reside on its own platform, thereby earning it a substantial and growing share in the large but fragmented hosted IVR marketplace.

Click here for the full multimedia experience of this release - http://bit.ly/1hxDlkh

VoltDelta continues to refine the automated 411 directory assistance that it launched more than 20 years ago. One of its most notable features is the ability to "remember" the user's last actions, so in case of disconnections, the user will not have to start over again when they call back. For example, VoltDelta's speech recognition-powered 511 service for multiple states "remembers" the stretch of road a motorist last asked about, so it can provide targeted traffic updates to callers.

VoltDelta also provides innovative, multi-channel IVR resources as highlighted in its solution for Parkmobile's mobile parking solution. "Running for the meter" no longer occurs as motorists use their mobile phones for parking space identification and to receive SMS reminders on impending meter expiration through VoltDelta's speech recognition and messaging platform.

VoltDelta has developed the patent-pending CrystalWAVE voice recognition technology to improve accuracy for large grammar applications, while also reducing tuning requirements.   Applications that involve complex phrases or a large volume of possible results, such as addresses within a region, can now be more effectively and efficiently supported with IVR automation.

"VoltDelta also has developed an in-house call plus agent screen recording application that tracks and captures customer interactions from the IVR to live agents as a unified customer journey," said Frost & Sullivan Industry Analyst Brendan Read. "VoltDelta helps its customers trace end-customer issues, including determining where and why end customers 'zeroed out' to agents."

Another significant market differentiator is VoltDelta's ability to supply accurate numbers and associated caller detail through its LSSiDATA division. LSSiDATA has numerous, continually updated opt-in landline and wireless numbers for intelligent call routing and dialog customization based on factors such as geographic location matched from the caller's phone number.

VoltDelta's Delta On-Call customer contact solution includes an ACD and IVR, which can be combined with other vendors' products. For example, Delta On-Call has been integrated with Oracle's CX solution, which provides hosted Customer Relationship Management (CRM), chat, and social media contact routing. Delta On-Call also has been integrated with other CRM solutions from Microsoft and Salesforce.com.

"Although VoltDelta's top competitors have larger shares of the hosted IVR market and are well-known brands, a recent spate of mergers and acquisitions has left VoltDelta as one of the few IVR specialist vendors in the marketplace," noted Read. "This positions it well among customers seeking IVR capabilities."

VoltDelta's IVR platform is housed in two fully-redundant and secure data centers in Orange, California, and Rochester, New York. It also has data centers in Germany and the United Kingdom. A multi-protocol label switching (MPLS) network connects the centers.

VoltDelta has attracted new customers in the financial services, government, and healthcare verticals. VoltDelta monitors, supports, and tests its applications, servers, and network. Its platform handles more than 2 billion calls and 2 billion SMS/text messages annually, with a company-reported 99.99 percent reliability.

Each year Frost & Sullivan presents this award to the company that has developed a technology that can benefit or revolutionize the industry. The award recipient has developed a system or enabling component of a system that removes a significant obstacle in the development of technology. The technology developed enables the creation of new products or modification of existing products to target new applications.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About VoltDelta

VoltDelta OnDemand is a global cloud-based contact center provider with 35 years of experience.   We perform intelligent, data-driven contact management to optimize your customer's journey.   VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability.

VoltDelta's inbound and outbound offerings support virtual and geographically-distributed contact centers and remote agents within a highly secure and compliant environment. Our service guarantee is supported by contact center and carrier experts who are dedicated to your success. For more information, please visit: www.voltdelta.com.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

Register:         Gain access to visionary innovation

Contact:

Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: [email protected]

SOURCE Frost & Sullivan

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Kubernetes is a new and revolutionary open-sourced system for managing containers across multiple hosts in a cluster. Ansible is a simple IT automation tool for just about any requirement for reproducible environments. In his session at @DevOpsSummit at 18th Cloud Expo, Patrick Galbraith, a principal engineer at HPE, discussed how to build a fully functional Kubernetes cluster on a number of virtual machines or bare-metal hosts. Also included will be a brief demonstration of running a Galera MyS...
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, will share examples from a wide range of industries – includin...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
We're entering the post-smartphone era, where wearable gadgets from watches and fitness bands to glasses and health aids will power the next technological revolution. With mass adoption of wearable devices comes a new data ecosystem that must be protected. Wearables open new pathways that facilitate the tracking, sharing and storing of consumers’ personal health, location and daily activity data. Consumers have some idea of the data these devices capture, but most don’t realize how revealing and...
Unless your company can spend a lot of money on new technology, re-engineering your environment and hiring a comprehensive cybersecurity team, you will most likely move to the cloud or seek external service partnerships. In his session at 18th Cloud Expo, Darren Guccione, CEO of Keeper Security, revealed what you need to know when it comes to encryption in the cloud.
"We are an all-flash array storage provider but our focus has been on VM-aware storage specifically for virtualized applications," stated Dhiraj Sehgal of Tintri in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
It's easy to assume that your app will run on a fast and reliable network. The reality for your app's users, though, is often a slow, unreliable network with spotty coverage. What happens when the network doesn't work, or when the device is in airplane mode? You get unhappy, frustrated users. An offline-first app is an app that works, without error, when there is no network connection. In his session at 18th Cloud Expo, Bradley Holt, a Developer Advocate with IBM Cloud Data Services, discussed...
Between 2005 and 2020, data volumes will grow by a factor of 300 – enough data to stack CDs from the earth to the moon 162 times. This has come to be known as the ‘big data’ phenomenon. Unfortunately, traditional approaches to handling, storing and analyzing data aren’t adequate at this scale: they’re too costly, slow and physically cumbersome to keep up. Fortunately, in response a new breed of technology has emerged that is cheaper, faster and more scalable. Yet, in meeting these new needs they...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.