Welcome!

News Feed Item

Frost & Sullivan Lauds VoltDelta for being a Prolific and Specialist Hosted IVR Vendor

VoltDelta experienced an increase in market share due to its success in generating business for its customers

MOUNTAIN VIEW, Calif., April 8, 2014 /PRNewswire/ -- Based on its recent analysis of the hosted interactive voice response (IVR) market, Frost & Sullivan recognizes VoltDelta with the 2013 North America Frost & Sullivan Award for Enabling Technology. VoltDelta offers enhanced and highly customizable hosted IVR solutions that reside on its own platform, thereby earning it a substantial and growing share in the large but fragmented hosted IVR marketplace.

Click here for the full multimedia experience of this release - http://bit.ly/1hxDlkh

VoltDelta continues to refine the automated 411 directory assistance that it launched more than 20 years ago. One of its most notable features is the ability to "remember" the user's last actions, so in case of disconnections, the user will not have to start over again when they call back. For example, VoltDelta's speech recognition-powered 511 service for multiple states "remembers" the stretch of road a motorist last asked about, so it can provide targeted traffic updates to callers.

VoltDelta also provides innovative, multi-channel IVR resources as highlighted in its solution for Parkmobile's mobile parking solution. "Running for the meter" no longer occurs as motorists use their mobile phones for parking space identification and to receive SMS reminders on impending meter expiration through VoltDelta's speech recognition and messaging platform.

VoltDelta has developed the patent-pending CrystalWAVE voice recognition technology to improve accuracy for large grammar applications, while also reducing tuning requirements.   Applications that involve complex phrases or a large volume of possible results, such as addresses within a region, can now be more effectively and efficiently supported with IVR automation.

"VoltDelta also has developed an in-house call plus agent screen recording application that tracks and captures customer interactions from the IVR to live agents as a unified customer journey," said Frost & Sullivan Industry Analyst Brendan Read. "VoltDelta helps its customers trace end-customer issues, including determining where and why end customers 'zeroed out' to agents."

Another significant market differentiator is VoltDelta's ability to supply accurate numbers and associated caller detail through its LSSiDATA division. LSSiDATA has numerous, continually updated opt-in landline and wireless numbers for intelligent call routing and dialog customization based on factors such as geographic location matched from the caller's phone number.

VoltDelta's Delta On-Call customer contact solution includes an ACD and IVR, which can be combined with other vendors' products. For example, Delta On-Call has been integrated with Oracle's CX solution, which provides hosted Customer Relationship Management (CRM), chat, and social media contact routing. Delta On-Call also has been integrated with other CRM solutions from Microsoft and Salesforce.com.

"Although VoltDelta's top competitors have larger shares of the hosted IVR market and are well-known brands, a recent spate of mergers and acquisitions has left VoltDelta as one of the few IVR specialist vendors in the marketplace," noted Read. "This positions it well among customers seeking IVR capabilities."

VoltDelta's IVR platform is housed in two fully-redundant and secure data centers in Orange, California, and Rochester, New York. It also has data centers in Germany and the United Kingdom. A multi-protocol label switching (MPLS) network connects the centers.

VoltDelta has attracted new customers in the financial services, government, and healthcare verticals. VoltDelta monitors, supports, and tests its applications, servers, and network. Its platform handles more than 2 billion calls and 2 billion SMS/text messages annually, with a company-reported 99.99 percent reliability.

Each year Frost & Sullivan presents this award to the company that has developed a technology that can benefit or revolutionize the industry. The award recipient has developed a system or enabling component of a system that removes a significant obstacle in the development of technology. The technology developed enables the creation of new products or modification of existing products to target new applications.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About VoltDelta

VoltDelta OnDemand is a global cloud-based contact center provider with 35 years of experience.   We perform intelligent, data-driven contact management to optimize your customer's journey.   VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability.

VoltDelta's inbound and outbound offerings support virtual and geographically-distributed contact centers and remote agents within a highly secure and compliant environment. Our service guarantee is supported by contact center and carrier experts who are dedicated to your success. For more information, please visit: www.voltdelta.com.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

Register:         Gain access to visionary innovation

Contact:

Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: [email protected]

SOURCE Frost & Sullivan

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Culture is the most important ingredient of DevOps. The challenge for most organizations is defining and communicating a vision of beneficial DevOps culture for their organizations, and then facilitating the changes needed to achieve that. Often this comes down to an ability to provide true leadership. As a CIO, are your direct reports IT managers or are they IT leaders? The hard truth is that many IT managers have risen through the ranks based on their technical skills, not their leadership abi...
After more than five years of DevOps, definitions are evolving, boundaries are expanding, ‘unicorns’ are no longer rare, enterprises are on board, and pundits are moving on. Can we now look at an evolution of DevOps? Should we? Is the foundation of DevOps ‘done’, or is there still too much left to do? What is mature, and what is still missing? What does the next 5 years of DevOps look like? In this Power Panel at DevOps Summit, moderated by DevOps Summit Conference Chair Andi Mann, panelists l...
The essence of cloud computing is that all consumable IT resources are delivered as services. In his session at 15th Cloud Expo, Yung Chou, Technology Evangelist at Microsoft, demonstrated the concepts and implementations of two important cloud computing deliveries: Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). He discussed from business and technical viewpoints what exactly they are, why we care, how they are different and in what ways, and the strategies for IT to transi...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Historically, some banking activities such as trading have been relying heavily on analytics and cutting edge algorithmic tools. The coming of age of powerful data analytics solutions combined with the development of intelligent algorithms have created new opportunities for financial institutions. In his session at 20th Cloud Expo, Sebastien Meunier, Head of Digital for North America at Chappuis Halder & Co., will discuss how these tools can be leveraged to develop a lasting competitive advanta...
TechTarget storage websites are the best online information resource for news, tips and expert advice for the storage, backup and disaster recovery markets. By creating abundant, high-quality editorial content across more than 140 highly targeted technology-specific websites, TechTarget attracts and nurtures communities of technology buyers researching their companies' information technology needs. By understanding these buyers' content consumption behaviors, TechTarget creates the purchase inte...
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, will discuss some of the security challenges of the IoT infrastructure and relate how these aspects impact Smart Living. The material will be delivered i...
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), will provide an overview of various initiatives to certifiy the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldw...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...