|By PR Newswire||
|April 9, 2014 07:34 AM EDT||
LONDON, April 9, 2014 /PRNewswire/ --
The Collinson Group today announces the appointment of Peter Gerstle as Head of Travel Products for the company. Peter's appointment is part of the group's strategy of continued investment in its travel offerings to enhance benefits and services for the frequent traveller. Peter will oversee the strategy and management of the Collinson Group suite of travel products and support future innovation of its travel inventory.
Peter has over 20 years' experience in the travel sector with specialist skills in product and business strategy, commercial management and digital communications. Previously, Peter led easyJet's Innovation and Product Development, where he was responsible for products contributing in excess of £500m in revenue, including pioneering the Speedy Boarding Service. He also introduced easyJetPlus! - easyJet's frequent traveller paid-for membership programme with additional benefits. Prior roles include those of Marketing Director at Pegasus Solutions as well as Global Internet Business Director for InterContinental Hotels.
Peter will focus on end-to-end journey management combining a broad range of existing planning, and assistance services and traveller benefits - to create the ultimate premium travel experience. This will feature initiatives such as dynamic travel redemption; airport VIP services (incorporating accompanied fast-track) and a unique assistance service for travellers experiencing delays, to be launched later this year.
Christopher Evans - Director, Collinson Group, commented: "Peter's strong track record made him the ideal individual to lead the coordination and development of the wide portfolio of travel propositions we have across the group, to enhance the experiences of our customers and those of our clients. Travel will always remain central to the Collinson Group as it is the key area in which to attract and reward affluent customers. Peter's appointment and our continued investment in this area will help ensure we remain at the forefront of supporting and rewarding the traveller throughout the journey."
Peter Gerstle commented: "I look forward to building on my existing expertise of the travel and business market to ensure that the Collinson Group's product development strategy and service offering continues to add value to our customer propositions and enhances the end traveller's experiences in terms of benefits and superior support services."
Peter will be presenting at the forthcoming 8th Ancillary Merchandising Conference on April 9-10th in Barcelona. Peter will be talking about 'customer franchise' and how the concept manifests in a customer engagement strategy that delivers commercial return.
About the Collinson Group
Collinson Group (http://www.collinsongroup.com) is a global leader in shaping and influencing customer behaviour to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services that increase engagement, loyalty and value for customers.
We have 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,500 staff, and managing over 20 million end customers. Our clients are market leaders from across the globe including: MasterCard, VISA, Diners, Cathay Pacific, British Airways, Air France, KLM and InterContinental Hotels Group. We have been bringing innovation to the market since inception - launching the first independent global VIP lounge access programme, Priority Pass, being the first to sell direct travel insurance in the UK through Columbus Direct and we created the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Our specialist loyalty services leverage unique intelligence and global best practice with market-leading technology and platforms. Driven by data, insight and customer understanding, we create brand advocacy and know how to foster meaningful brand relationships.
With expertise in both establishing and managing partner networks and optimising customer engagement we drive measurable, commercial value through loyalty and incremental revenue programmes.
As the world-leading provider of lifestyle membership programmes and travel enhancement products, Collinson Group offers flexible products and services on a global scale, providing brand differentiation and exclusive value. The leading independent airport lounge access membership programme, Priority Pass is used by the world's largest financial services companies and other organisations to add value to their products by delivering premium travel benefits.
Collinson Group brings flexibility and creative thinking to insurance through risk managed underwriting services, brokerage and a suite of direct-to-consumer retail products. Its world-class non-core personal lines insurance can increase retail sale revenues, build product portfolios and help clients explore new markets.
Collinson Group provides a global assistance service, specialising in lifestyle and emergency assistance, claims handling and travel management, leveraging an international support network and delivering advancements in product development.
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
Dec. 3, 2016 09:00 AM EST Reads: 433
Application transformation and DevOps practices are two sides of the same coin. Enterprises that want to capture value faster, need to deliver value faster – time value of money principle. To do that enterprises need to build cloud-native apps as microservices by empowering teams to build, ship, and run in production. In his session at @DevOpsSummit at 19th Cloud Expo, Neil Gehani, senior product manager at HPE, discussed what every business should plan for how to structure their teams to delive...
Dec. 3, 2016 08:30 AM EST Reads: 1,344
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, attendees learned about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how ...
Dec. 3, 2016 08:30 AM EST Reads: 676
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 3, 2016 08:30 AM EST Reads: 469
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 3, 2016 07:30 AM EST Reads: 693
"Qosmos has launched L7Viewer, a network traffic analysis tool, so it analyzes all the traffic between the virtual machine and the data center and the virtual machine and the external world," stated Sebastien Synold, Product Line Manager at Qosmos, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 3, 2016 07:00 AM EST Reads: 503
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Dec. 3, 2016 06:30 AM EST Reads: 5,999
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
Dec. 3, 2016 05:45 AM EST Reads: 6,918
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web ...
Dec. 3, 2016 05:30 AM EST Reads: 1,198
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Dec. 3, 2016 04:15 AM EST Reads: 1,712
Redis is not only the fastest database, but it has become the most popular among the new wave of applications running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 18th Cloud Expo, Dave Nielsen, Developer Relations at Redis Labs, shared the functions and data structures used to solve everyday use cases that are driving Redis' popularity.
Dec. 3, 2016 04:15 AM EST Reads: 3,422
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, will share examples from a wide range of industries – includin...
Dec. 3, 2016 02:30 AM EST Reads: 1,523
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
Dec. 3, 2016 02:15 AM EST Reads: 1,498
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Phil Hombledal, Solution Architect at CollabNet, discussed how customers are able to achieve a level of transparency that e...
Dec. 3, 2016 02:15 AM EST Reads: 756
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, showed how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful f...
Dec. 3, 2016 01:45 AM EST Reads: 4,534