|By PR Newswire||
|April 10, 2014 07:00 AM EDT||
TUCSON, Ariz., April 10, 2014 /PRNewswire/ -- SAP AG (NYSE: SAP) today announced findings from a retail marketing survey the company conducted with University of Arizona students, underscoring digital and social trends as key factors driving the evolution of retail marketing. The announcement was made at the University of Arizona Terry J. Lundgren Center for Retailing's Global Retailing Conference, being held April 10-11 in Tucson.
Survey participants said social media and digital, customer data and brand awareness are their top three marketing challenges, while 100 percent of respondents cited digital advertising among the most important marketing tools for their organization. Nearly 50 percent of participants said there is need for improvement in their companies' digital and social "listening" strategies, as well as in how they use customer data to improve marketing efforts.
"The survey sheds light on some important trends that are driving changes in marketing, namely the importance of accurate, timely, holistic grasp of customer data, the continuing importance of brand awareness and shopper experience, and customer communications shifting to social and digital channels," said Greg Giraud, program director, Merchandising and Marketing Strategies and Retail Analytics, IDC Retail Insights. "These in turn are driving the importance of marketing technology."
"While retailers are aware of the increasingly critical role of digital and social channels in marketing, they clearly perceive the gap in their ability to effectively leverage these trends," said Lori Mitchell-Keller, senior vice president, Global Industry Business Unit for Retail, SAP. "Having access to the right digital, social and analytics tools to communicate with, listen to and understand customers in real time enables retailers to make more informed and impactful marketing decisions."
Janice Edman, +1 (650) 223-4817, [email protected], EDT
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
SOURCE SAP AG
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