Welcome!

News Feed Item

Research and Markets: Customer Support Delivered in Mobile Payment Comparison Report

Research and Markets (http://www.researchandmarkets.com/research/z32nv6/comparing_the) has announced the addition of the "Comparing the Customer Support Delivered in Mobile Payment" report to their offering.

Comparing the Customer Support Delivered in Mobile Payment Applications, explores the ways in which mobile applications for payments products address customer service through native, in-application approaches. Strengths and weaknesses of leading applications are evaluated and current market trends and future opportunities identified in the categories of closed-loop networks, mobile wallets, prepaid providers, and banking mobile applications.

Mobile application customer service is increasingly essential for brand management. Besides still widely utilized traditional touch points including phone support, website links, and extensive FAQs, innovative trends in mobile payment products include native, in-application customer service support that allows the end users to navigate within the app to find answers to questions or problems instead of being redirected outside the app via phone or online.

The report ranks selected mobile apps by number of customer service touch points, indicating which category and which particular apps are the most advanced and which are most innovative. Conversely, it points out which categories are underdeveloped and have space for products to differentiate themselves through strong mobile presence and in-app customer service.

The report highlights aspects of mobile support that the applications surveyed lacked that can be expected in the future. Moving toward in-application diagnostic abilities and real-time chat support, mobile app customer service will focus on minimizing the time burden of manual input of information by gathering the system and application data and communicating this information to customer service representatives.

Key Topics Covered:

1. Executive Summary

2. Introduction

3. Merchant Mobile Applications

  • Starbucks Mobile Application
  • Dunkin' Donuts Mobile Application
  • Amazon Mobile Application
  • Subway Mobile Application
  • Merchant Mobile Application Summary

4. Mobile Wallet Applications

  • Passbook Mobile Application
  • PayPal Mobile Application
  • Square Wallet Mobile Application
  • Google Wallet Mobile Application
  • Mobile Wallet Application Summary

5. GPR Prepaid Provider Mobile Applications

  • Green Dot Mobile Application
  • NetSpend Mobile Application
  • H&R Block's Emerald Card Mobile Application
  • RushCard Mobile Application
  • Serve by American Express Mobile Application
  • Prepaid Provider Mobile Application Summary

6. Banking Mobile Applications

  • Bank of America Mobile Application
  • US Bank Mobile Application
  • Simple Mobile Application
  • GoBank Mobile Application
  • Mobile Banking Application Summary

7. Current Trends in Mobile App Customer Service: Built-in App Support

8. What's Missing in Mobile Application Customer Service

Companies Mentioned

  • Amazon
  • American Express
  • Apple
  • Bank of America
  • Contact Solutions
  • Dunkin' Donuts
  • GoBank
  • Google
  • Green Dot Mobile
  • H&R Block
  • Helpshift
  • NetSpend
  • PayPal
  • RushCard
  • Simple
  • Square
  • Starbucks
  • Subway
  • US Bank
  • Zendesk

For more information visit http://www.researchandmarkets.com/research/z32nv6/comparing_the

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
The need for greater agility and scalability necessitated the digital transformation in the form of following equation: monolithic to microservices to serverless architecture (FaaS). To keep up with the cut-throat competition, the organisations need to update their technology stack to make software development their differentiating factor. Thus microservices architecture emerged as a potential method to provide development teams with greater flexibility and other advantages, such as the abili...
ChatOps is an emerging topic that has led to the wide availability of integrations between group chat and various other tools/platforms. Currently, HipChat is an extremely powerful collaboration platform due to the various ChatOps integrations that are available. However, DevOps automation can involve orchestration and complex workflows. In his session at @DevOpsSummit at 20th Cloud Expo, Himanshu Chhetri, CTO at Addteq, will cover practical examples and use cases such as self-provisioning infra...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
The use of containers by developers -- and now increasingly IT operators -- has grown from infatuation to deep and abiding love. But as with any long-term affair, the honeymoon soon leads to needing to live well together ... and maybe even getting some relationship help along the way. And so it goes with container orchestration and automation solutions, which are rapidly emerging as the means to maintain the bliss between rapid container adoption and broad container use among multiple cloud host...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, discussed the b...
Blockchain. A day doesn’t seem to go by without seeing articles and discussions about the technology. According to PwC executive Seamus Cushley, approximately $1.4B has been invested in blockchain just last year. In Gartner’s recent hype cycle for emerging technologies, blockchain is approaching the peak. It is considered by Gartner as one of the ‘Key platform-enabling technologies to track.’ While there is a lot of ‘hype vs reality’ discussions going on, there is no arguing that blockchain is b...
Imagine if you will, a retail floor so densely packed with sensors that they can pick up the movements of insects scurrying across a store aisle. Or a component of a piece of factory equipment so well-instrumented that its digital twin provides resolution down to the micrometer.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
"Since we launched LinuxONE we learned a lot from our customers. More than anything what they responded to were some very unique security capabilities that we have," explained Mark Figley, Director of LinuxONE Offerings at IBM, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
When shopping for a new data processing platform for IoT solutions, many development teams want to be able to test-drive options before making a choice. Yet when evaluating an IoT solution, it’s simply not feasible to do so at scale with physical devices. Building a sensor simulator is the next best choice; however, generating a realistic simulation at very high TPS with ease of configurability is a formidable challenge. When dealing with multiple application or transport protocols, you would be...