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Capital One, Bank of the West,, Ignite Sales, and Citi Win 2014 Monarch Innovation Awards

Capital One, Bank of the West,, Ignite Sales, and Citi are winners in Barlow Research’s 2014 Monarch Innovation Awards as announced Friday by Barlow Research Associates, Inc. ( The winners were chosen based on their innovative products and features.

The Monarch Innovation Awards ( are unique and coveted. The 2014 Monarch Award nominations are scored based on uniqueness, stickiness, dependability, ease of use and value. This year’s winners were rigorously judged by a panel of four jurists: Robert Berini, Deloitte Consulting LLP; Bill Hippensteel, BAI; Nick Miller, Clarity Advantage Corporation; and Marianne Seiler, Accenture.

Overall Most Innovative Award: Capital One Spark Pay
Capital One won the “Overall Most Innovative Award” for its Spark Pay product. Spark Pay from Capital One gives small businesses the back office they need to help them run their businesses more efficiently. With no contracts or hidden fees, one can sign-up in minutes and start taking payments right away. One can also create custom offers for customers, customize receipts with social media links, manage inventory access across channels with Stitch labs and so much more.

Innovative Product/Feature Award: Bank of the West’s Quick Balance
Bank of the West’s Quick Balance feature provides customers with the fastest and easiest access to the information that matters most to them. The primary innovation of this product is that small businesses can get pre-login access of up to five account balances with a single, one-thumb gesture on the screen of their mobile device in under three seconds. On the iPad app, BOTW takes advantage of the increased real estate by displaying a customer’s 30-day view of pending payments and eBills.

Innovative Industry Partner: Banking Platform 2013
The Banking Platform 2013 enables banks to offer an integrated, branded set of tools for small and medium businesses (SMBs) to manage their entire payables, receivables, and cash flow management processes. Online banking becomes the hub for all financial transactions enabling new revenue opportunities and increasing loyalty and retention. is the only company making ACH adoption a reality for SMBs. By moving beyond the financial transaction and automating the end-to-end cash flow management process, is able to help banks transition their business customers to electronic payments.

Honorable Mention – Product/Feature Category: CitiDirect BE℠ Tablet
CitiDirect BE Tablet is a new app for iPad providing visibility into important transactional and financial information, supporting decision-making and business management for treasury and finance executives. Designed to deliver a tablet-optimized experience, CitiDirect BE provides flexibility and control to access critical information in just a few taps. CitiDirect BE Tablet is available for free from the App Store.

Honorable Mention – Industry Partner Category: Ignite Sales Profitability Dashboard for OmniChannel Measurement
Ignite’s innovative Profitability Dashboards for OmniChannel Measurement provide banks the ability, for the first time in the industry, to measure the financial value of each of its channels. The solution provides key metrics for ROI measurement as well as serves as a management tool for informed decision making on channel initiatives, including branch and even employee performance measurements, in order to close the gap on untapped profitability.

About Barlow Research Associates, Inc. (BRAI):
Barlow Research Associates, Inc. was founded in 1980 to provide research and consulting services to the banking industry in the U.S. and overseas. BRAI specializes in custom research, strategic consulting and syndicated research programs in small business, middle market and Internet banking. All three syndicated programs provide a continuous flow of market knowledge and competitive intelligence to member institutions.

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