Welcome!

News Feed Item

New Survey: As Companies Move to the Cloud, Increased Security is their Biggest IT Concern

Autotask Survey also Details IT Hiring Plans, Billing Rates and What's Driving Demand for IT Services

EAST GREENBUSH, N.Y., April 14, 2014 /PRNewswire/ -- IT companies say tighter security tops the list of their clients' concerns, rating even more important than mobile-device management, support for the cloud and data management, according to a new Autotask survey of IT companies.

The survey also found that the expansion of cloud services is the biggest factor driving demand for IT services, surpassing the headline-grabbing but less critical areas of mobile connectivity and "always-on" environments. Forrester forecasts that spending on cloud software, platform and infrastructure services will grow from $28 billion today to $258 billion in 2020, reaching 45% of total IT services spend.1

"The expansion of the cloud is a golden opportunity for managed service providers," said Len DiCostanzo, SVP of Community and Business Development at Autotask. "To capitalize on the cloud's growth, IT service providers need to focus on expanding their managed service offerings to include cloud services, increasing security and evolving their business model to be more consultative, where they deliver integrated business solutions and trusted service, not just IT support."

The Autotask 2014 IT Service Provider Benchmarking Survey  was conducted by the research firm Decision Tree Labs and included responses from 1,300 IT service providers in North America, Europe and around the world.

IT companies are predicting continued growth this year, the Autotask survey found. 87% of IT companies plan to do the same or more hiring this year compared to last year, according to the survey. In the southwestern U.S., 94% of companies plan the same or more hiring in 2014, the highest rate of any region in the country. Even in the U.S. regions least bullish about hiring – the East, West and Midwest – 87% of IT companies plan the same or more hiring this year.

The recovering economy isn't the only factor boosting the hiring of information technology workers. IT companies cited new client requests (78%), the need for new skills (45%) and geographic expansion (25%) along with the improved economy as the factors driving their hiring plans in 2014.

The Autotask survey, which was conducted in February 2014, also found:

  • 54% of IT companies say security tops their clients' concerns, ahead of support for the cloud (52%), mobile-device management (46%) and data management (45%).
  • IT companies say they most value their technicians' technical knowledge (34%), followed by how much customers like them (20%) and how many hours they bill (18%).
  • IT companies' billing rates appear to be rising. Last year, 51% of companies said they billed an hourly rate of $100 to $150. This year, that number jumped to 62%.

For more detail and analysis of the findings, the 2014 Metrics that Matter eBook is available at http://www.autotask.com/lp/metrics-that-matter-2014, which highlights the findings from the Autotask 2014 IT Service Provider Benchmarking Survey along with an infographic highlighting the key survey findings.

¹"Transform Infrastructure and Operations for The Future Technology Management Cycle," Forrester Research, Inc., Feb. 13, 2014.

About Autotask
Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 70 countries. Headquartered in New York, Autotask has offices in Beijing, London, Munich and Sydney. Visit autotask.com for more information.

SOURCE Autotask Corporation

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service. In his session at 19th Cloud Exp...
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Effectively SMBs and government programs must address compounded regulatory compliance requirements. The most recent are Controlled Unclassified Information and the EU's GDPR have Board Level implications. Managing sensitive data protection will likely result in acquisition criteria, demonstration requests and new requirements. Developers, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by incorporating changes. In...
"Coalfire is a cyber-risk, security and compliance assessment and advisory services firm. We do a lot of work with the cloud service provider community," explained Ryan McGowan, Vice President, Sales (West) at Coalfire Systems, Inc., in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Regulatory requirements exist to promote the controlled sharing of information, while protecting the privacy and/or security of the information. Regulations for each type of information have their own set of rules, policies, and guidelines. Cloud Service Providers (CSP) are faced with increasing demand for services at decreasing prices. Demonstrating and maintaining compliance with regulations is a nontrivial task and doing so against numerous sets of regulatory requirements can be daunting task...
CloudJumper, a Workspace as a Service (WaaS) platform innovator for agile business IT, has been recognized with the Customer Value Leadership Award for its nWorkSpace platform by Frost & Sullivan. The company was also featured in a new report(1) by the industry research firm titled, “Desktop-as-a-Service Buyer’s Guide, 2016,” which provides a comprehensive comparison of DaaS providers, including CloudJumper, Amazon, VMware, and Microsoft.
Fact: storage performance problems have only gotten more complicated, as applications not only have become largely virtualized, but also have moved to cloud-based infrastructures. Storage performance in virtualized environments isn’t just about IOPS anymore. Instead, you need to guarantee performance for individual VMs, helping applications maintain performance as the number of VMs continues to go up in real time. In his session at Cloud Expo, Dhiraj Sehgal, Product and Marketing at Tintri, sha...
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, will discuss how AI can simplify cloud operations. He will cover the following topics: why clou...
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web ...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
More and more companies are looking to microservices as an architectural pattern for breaking apart applications into more manageable pieces so that agile teams can deliver new features quicker and more effectively. What this pattern has done more than anything to date is spark organizational transformations, setting the foundation for future application development. In practice, however, there are a number of considerations to make that go beyond simply “build, ship, and run,” which changes how...
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
Without lifecycle traceability and visibility across the tool chain, stakeholders from Planning-to-Ops have limited insight and answers to who, what, when, why and how across the DevOps lifecycle. This impacts the ability to deliver high quality software at the needed velocity to drive positive business outcomes. In his general session at @DevOpsSummit at 19th Cloud Expo, Phil Hombledal, Solution Architect at CollabNet, discussed how customers are able to achieve a level of transparency that e...
Amazon has gradually rolled out parts of its IoT offerings, but these are just the tip of the iceberg. In addition to optimizing their backend AWS offerings, Amazon is laying the ground work to be a major force in IoT - especially in the connected home and office. In his session at @ThingsExpo, Chris Kocher, founder and managing director of Grey Heron, explained how Amazon is extending its reach to become a major force in IoT by building on its dominant cloud IoT platform, its Dash Button strat...