News Feed Item

Top 50 Retailer Implements Grand Junction to Increase Control Over Customer Deliveries

Software-as-a-Service platform helps retailer improve overall quality

SAN FRANCISCO, April 14, 2014 /PRNewswire/ -- Grand Junction Inc. (www.grandjunctioninc.com), the leader in local delivery software with over 65 million deliveries managed to date, today announced that a National Retail Federation Top 50 retailer is now using Grand Junction to manage its national network of local delivery and courier companies. The retailer selected Grand Junction's Software-as-a-Service (SaaS) platform for its ability to improve the quality and performance of its couriers while reducing the total cost of its delivery operations.

Grand Junction Inc. logo.

With nearly 25 distribution centers, its own fleet and close to 50 different courier companies involved in the delivery process, control is critical for the retailer. Despite implementing software to improve its information collection and better collaborate with its courier network, the retailer found that it often did not have accurate and timely visibility at the order level once a courier driver left a distribution center. Compounding the problem was the fact that couriers typically lack the technology to identify and manage quality issues before the customer is impacted—for example, noting that a delivery is likely to be late, or realizing that an item is missing from a vehicle—thus increasing the workload of its customer service team. The retailer needed a Cloud-based solution that would provide detailed, real-time information, and would give its supply chain team (and, ideally, its couriers) the tools to better control the customer delivery experience.

"We strive to maintain the best customer experience in our industry: ensuring that our customers are satisfied with the products they buy, and that they receive them on time and in excellent condition," said the retailer's Vice President of Supply Chain. "Grand Junction's software gives us real insight throughout the delivery process, creating a proactive environment where we and our couriers can get ahead of quality and performance issues that would otherwise impact our customers. The software's implementation will greatly help to improve customer satisfaction and loyalty."

Using Grand Junction, the retailer's goal is to maintain the same quality standards among its own fleet and its courier network. The couriers will use the software to self-manage quality by identifying and managing issues so that the retailer does not need to get involved. The retailer will also use Grand Junction's "reverse invoicing" capability to reduce its transportation spend by virtually eliminating the invoice audit process and minimizing the surcharges that can increase the actual cost of a delivery beyond the negotiated rate.

"Retailers have never been able to hold couriers to their own quality standards, and, as a result, many choose to invest in a fleet," said Rob Howard, CEO of Grand Junction. "However, as omni-channel retailing grows, and retailers move quickly to offer programs such as same-day, scheduled or large item delivery, couriers are their only option. Grand Junction's innovative, courier-self-managed approach to quality, as well as its established marketplace of drivers and courier companies, give retailers the control they've traditionally lacked. I'm excited that an NRF Top 50 retailer has implemented our software and look forward to seeing the positive impact this deployment has on their logistics operations."

About Grand Junction 
Rapidly approaching 100 million deliveries managed to date, Grand Junction is the leading Software-as-a-Service (SaaS) platform for accessing and managing local delivery. Grand Junction's software provides real-time visibility and control over quality and customer satisfaction for shippers. Grand Junction is used by shippers to implement same-day, storefront, scheduled, and two-person delivery programs with a unique approach that provides couriers with tools to self-manage quality. Grand Junction reduces shippers' spend by up to 40% and reduces delivery issues by 25%. Its marketplace gives consumers and businesses—from small to medium-sized to Fortune 500 enterprises—access to services from couriers and drivers in every market in the United States and Canada, while channeling more business to couriers and empowering drivers by allowing them to work directly with shippers.

For more information about Grand Junction, please visit www.grandjunctioninc.com.
To learn more about local delivery, please read www.grandjunctioninc.com/blog/.
Follow us on Twitter @GrandJunctionLD.

Grand Junction Media Contact  
Kristen Everett 
Zer0 to 5ive
[email protected]  

Logo - http://photos.prnewswire.com/prnh/20140211/PH62545LOGO

SOURCE Grand Junction Inc.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The IoT industry is now at a crossroads, between the fast-paced innovation of technologies and the pending mass adoption by global enterprises. The complexity of combining rapidly evolving technologies and the need to establish practices for market acceleration pose a strong challenge to global enterprises as well as IoT vendors. In his session at @ThingsExpo, Clark Smith, senior product manager for Numerex, will discuss how Numerex, as an experienced, established IoT provider, has embraced a ...
DevOps theory promotes a culture of continuous improvement built on collaboration, empowerment, systems thinking, and feedback loops. But how do you collaborate effectively across the traditional silos? How can you make decisions without system-wide visibility? How can you see the whole system when it is spread across teams and locations? How do you close feedback loops across teams and activities delivering complex multi-tier, cloud, container, serverless, and/or API-based services?
Today every business relies on software to drive the innovation necessary for a competitive edge in the Application Economy. This is why collaboration between development and operations, or DevOps, has become IT’s number one priority. Whether you are in Dev or Ops, understanding how to implement a DevOps strategy can deliver faster development cycles, improved software quality, reduced deployment times and overall better experiences for your customers.
Cloud based infrastructure deployment is becoming more and more appealing to customers, from Fortune 500 companies to SMEs due to its pay-as-you-go model. Enterprise storage vendors are able to reach out to these customers by integrating in cloud based deployments; this needs adaptability and interoperability of the products confirming to cloud standards such as OpenStack, CloudStack, or Azure. As compared to off the shelf commodity storage, enterprise storages by its reliability, high-availabil...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Qosmos, the market leader for IP traffic classification and network intelligence technology, has announced that it will launch the Launch L7 Viewer at CloudExpo | @ThingsExpo Silicon Valley, being held November 1 – 3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The L7 Viewer is a traffic analysis tool that provides complete visibility of all network traffic that crosses a virtualized infrastructure, up to Layer 7. It facilitates and accelerates common IT tasks such as VM migra...
The Quantified Economy represents the total global addressable market (TAM) for IoT that, according to a recent IDC report, will grow to an unprecedented $1.3 trillion by 2019. With this the third wave of the Internet-global proliferation of connected devices, appliances and sensors is poised to take off in 2016. In his session at @ThingsExpo, David McLauchlan, CEO and co-founder of Buddy Platform, discussed how the ability to access and analyze the massive volume of streaming data from millio...
In the 21st century, security on the Internet has become one of the most important issues. We hear more and more about cyber-attacks on the websites of large corporations, banks and even small businesses. When online we’re concerned not only for our own safety but also our privacy. We have to know that hackers usually start their preparation by investigating the private information of admins – the habits, interests, visited websites and so on. On the other hand, our own security is in danger bec...
Regulatory requirements exist to promote the controlled sharing of information, while protecting the privacy and/or security of the information. Regulations for each type of information have their own set of rules, policies, and guidelines. Cloud Service Providers (CSP) are faced with increasing demand for services at decreasing prices. Demonstrating and maintaining compliance with regulations is a nontrivial task and doing so against numerous sets of regulatory requirements can be daunting task...
@DevOpsSummit has been named the ‘Top DevOps Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @DevOpsSummit ranked as the number one ‘DevOps Influencer' followed by @CloudExpo at third, and @MicroservicesE at 24th.
Enterprises have been using both Big Data and virtualization for years. Until recently, however, most enterprises have not combined the two. Big Data's demands for higher levels of performance, the ability to control quality-of-service (QoS), and the ability to adhere to SLAs have kept it on bare metal, apart from the modern data center cloud. With recent technology innovations, we've seen the advantages of bare metal erode to such a degree that the enhanced flexibility and reduced costs that cl...
“Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CloudBerry Backup is a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...