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RelayHealth® Earns Omega NorthFace ScoreBoard Award
|By Business Wire
|April 14, 2014 10:22 AM EDT
Financial™ announced it has received the NorthFace
ScoreBoard AwardSM in recognition of excellence in
customer service and support for its RelayAssurance™ and RelayClearance™
revenue cycle management solutions. This marks the sixth consecutive
year that RelayHealth Financial has earned the award, presented annually
Management Group Corp. to companies who exceeded expectations in
customer satisfaction for the prior calendar year, as rated solely by
their own customers. Omega specializes in providing customer experience
management (CEM) services that boost revenue and profits by improving
customer satisfaction and loyalty.
“The NorthFace ScoreBoard Award recognizes organizations that center
their existence on a deep commitment to exceeding customer
expectations,” said John Alexander Maraganis, President and CEO of
Omega. “This is a truly objective benchmark of excellence for
RelayHealth Financial, because our unique ‘customer-only vote’ criteria
reflect success in cultivating profitable, long-term customer
Omega created the NorthFace ScoreBoard Award program in 2000 to
recognize organizations who offer exemplary service to their customers.
Such a customer-centric culture is the goal of establishing a customer
experience management strategy, which is built on the principles of
respect, empowerment and trust in others that helps companies acquire,
retain, grow and win-back customers.
“Our customers’ voice is the most important thing to us,” said Dave
Mason, Senior Vice President and General Manager of RelayHealth
Financial. “We depend on our customers’ input, feedback, and critiques
to enhance everything we do for them, from products to professional
services to customer service. Receiving this award for six straight
years validates our approach and our team’s dedication to forging
lasting relationships that benefit our customers.”
This is the latest in a series of recent accolades and accomplishments
for RelayHealth Financial related to quality and service. In January,
its AhiQa patient access and registration QA solution earned “Category
Leader” recognition in the “2013
Best in KLAS Awards” annual report. In October, in the largest-ever
revenue cycle management opinion poll ever, conducted by Black Book™, providers
named RelayHealth Financial number one in customer satisfaction, and
the number one revenue cycle solution. In November, the company was first
to market with ICD-10 readiness and end-to-end testing – a full year
ahead of the government deadline.
For more information on McKesson RelayHealth Financial’s solutions,
visit our Web site at http://www.relayhealth.com/solutions/financial-solutions,
learn from our experts at the
RelayHealth blog, follow us on Twitter at @RelayHealth,
or visit the RelayHealth
For more information on McKesson Health Solutions, please visit our website,
hear from our experts at MHSdialogue,
and follow us on Twitter at @McKesson_MHS.
Related McKesson Health Solutions News
Rank RelayHealth® AhiQa as Category Leader
Financial™ Products Attain CMMI Level 2 Appraisal
Rank RelayHealth® Number One in Revenue Cycle Satisfaction
About McKesson RelayHealth Financial
Every day across America, more than 2,000 hospitals and health systems
rely on RelayHealth to help them process over 5 million patient claims,
worth over $1.1 trillion annually. Our broad array of revenue cycle
management solutions use the power of the cloud and big data to help
healthcare professionals make better financial decisions for their
organizations and patients, right at the point of care. Nobody does more
than RelayHealth to bring healthcare connections to life. For more
information, visit http://www.relayhealth.com/solutions/financial-solutions.
About McKesson Corporation
McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a
healthcare services and information technology company dedicated to
making the business of healthcare run better. We partner with payers,
hospitals, physician offices, pharmacies, pharmaceutical companies and
others across the spectrum of care to build healthier organizations that
deliver better care to patients in every setting. McKesson helps its
customers improve their financial, operational, and clinical performance
with solutions that include pharmaceutical and medical-surgical supply
management, healthcare information technology, and business and clinical
services. For more information, visit us at www.mckesson.com.
Tags: McKesson, McKesson Health Solutions, RelayHealth, Revenue
Cycle, Revenue Cycle Management, Customer Service, Awards, Omega
Management, NorthFace ScoreBoard
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