Welcome!

News Feed Item

Ricoh Europe: Government Organisations See Less Urgency to Adapt to Technology-led Change

Two thirds of Government executives acknowledge that their organisation needs to change faster over next three years to keep up with changing business conditions – but just 27 per cent feel significant or extreme pressure to adapt to the rapid change required. In addition 55 per cent are expecting slight or no technology-led disruption over the next three years, compared to just 29 per cent of business executives across all sectors. This lack of urgency and minimal perceived pressure among government leaders to change is revealed in a study called The Challenge of Speed, conducted by the Economist Intelligence Unit and sponsored by Ricoh.

However, the report also shows that a clear majority of government executives (71 per cent) have already experienced technology-driven changes to the way they operate in the last three years. In addition they do have a vision to further improve their organisational agility and rank recruiting new staff (45 per cent) and improving core business processes (44 per cent) as the top two areas where they expect to see most change over the next three years.

“The most important areas of change identified and the previous experiences from technology-led disruption will bode well for European Governments, as more change is on its way,” says Carsten Bruhn, Executive Vice President, Ricoh Europe.

“The e-government goals in the European Union are set; they indicate that 50 per cent of citizens and 80 per cent of businesses should be interacting with the government digitally by 2015. The digital adoption rate last measured in 2012 was 44 per cent1. So progress is positive and may help to explain why government executives are not feeling extreme pressure or expecting further significant disruption. However further changes are inevitable and will need to happen in a short space of time. The pressure to change faster is also likely to increase, as citizens continue to demand easier ways to communicate with government bodies. They no longer expect to take part in complex, document heavy processes when in most other aspects of their life; everything is faster and digital.”

Government executives acknowledge there are several critical areas of focus if they are to improve citizen satisfaction. The areas cited as most crucial to their organisation in the future are 1) recruiting new staff, 2) attracting and retaining customers (citizens) 3) improving core business processes and 4) accessing business critical information. This broad mix of priorities indicates that there is a lot to do, but many governments are already benefitting significantly from their digital transformations. The report highlights several examples - ‘in Spain, three out of four administrative procedures are now initiated online. This cuts red tape and has saved companies 19 billion euros in the past five years alone.’ In Estonia ‘100 information systems [are] connected through a legally-mandated data exchange layer. This interoperability has enabled [it] to provide about 2,500 e-services’ for its citizens.’ And in Denmark, they are ‘working towards making the use of the digital channels mandatory by law…, progressing to use a digital channel for at least 80 per cent of all written communications between citizens or businesses and public authorities by 2015.’

However many of the government executives surveyed in Europe show concern that rapid change will bring increased risk to their citizen communications. They rated the IT function (45 per cent) and marketing (45 per cent) of equal primary concern when changing business functions quickly. However, as e-government becomes the norm, opening online paths to communicate is more essential than ever before and must be managed alongside the needs to those citizens that have not readily embraced the digital world.

Bruhn adds “Cross-media communications, data security, analytics, clearly defined processes and integrated technology platforms are essential ingredients to minimise risk, maximise citizen satisfaction and create efficiencies. When in place, there is so much to gain. Take a look at a public railway network in Spain, were we managed its concessionary travel cards process. There are more than 80,000 applications from citizens each year. By automating the process, interacting directly with the travellers, validating data and issuing personalised travel cards, the waiting time was reduced by 50 per cent. This single example of tailored process optimisation highlights just how much time can be saved and supports the goal to increase citizen satisfaction.”

And of course, with effective digitised processes there are cost savings too, derived from reduced duplication, increased productivity and less waste. Yih-Jeou Wang, Head of International Co-operation at Denmark’s agency for digitisation, interviewed in the Economist Intelligence Unit report sums up the challenge of speed for government organisations by saying, “We’re looking for cost savings, but not by cutting back the quality of public services. In fact, we see the smart use of ICT as a way of empowering our citizens in the sense that they are experiencing more freedom in living their everyday lives”.

For more insights into the challenge of speed facing government organisations, visit www.ricoh-europe.com/thoughtleadership to download the full article and infographic and watch the video.

-ends-

| About Ricoh |

Ricoh is a global technology company specialising in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialised industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change., Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh-europe.com

| About the Research |

The report is based on a survey of 461 senior, Europe-based executives from a wide variety of industries. Their companies include a range of sizes. The survey sample is senior, with 49 per cent C-level or above and a further 23 per cent SVPs, VPs, or directors. In addition, the EIU conducted in-depth interviews with corporate leaders and noted experts as well as substantial desk research.

1 European Commission, Digital Agenda Scorecard 2012

Join us on Facebook:

www.facebook.com/ricoheurope

Follow us on Twitter: www.twitter.com/ricoheurope

Visit the Ricoh media centre at: www.ricoh-europe.com/press

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...