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OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil

OpenSpan Inc., a global provider of worker optimization, activity management and automation solutions, has signed Istmo Solutions of Brazil to resell and support its desktop automation and analytics products to the Brazilian market. Based in São Paulo, Istmo is a respected technology consulting firm with a successful 17-year track record with many of the top contact center and telecommunications companies in Brazil.

The partnership will be focused on improving the efficiencies and effectiveness of contact centers and back office operations in Brazil. Istmo currently provides outsourced billing services and process consulting services to many of the largest call centers in Brazil and South America. OpenSpan will provide Istmo with advanced tools for analyzing worker activity, business processes and technology performance, and the automation technologies that rapidly deploy process improvements across the enterprise.

“We are thrilled to be able to improve our process consulting practice with OpenSpan’s proven solutions, and are excited to show our clients the dramatic performance improvements and rapid ROI that can be achieved with these remarkable products,” said Wilson Fernandes, executive director for Istmo Solutions.

“OpenSpan is very pleased to be entering the Brazilian market by partnering with a respected leader in the contact center community,” said Rick Marquardt, executive vice president for business development and international operations for OpenSpan. “This is a natural partnership as OpenSpan and Istmo are both intensely focused on improving contact center and back office performance through the use of advanced technology.”

About Istmo

Founded in 1997, Istmo is a technology consulting firm focused on enterprise clients in Brazil and Latin America. Combining high technical capability and competitive costs, we offer technology services in wide and local networks, diagnostics of performance, tuning, large scale implementations and project management. With a deep understanding of the market, and experienced professionals, we provide services with not only a technical vision but a strategic one as well. For more information, visit: http://www.istmo.com.br.

About OpenSpan

OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as a means to deliver a world-class customer experience. OpenSpan solutions are deployed on more than 350,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.

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