|By Business Wire||
|April 15, 2014 08:03 AM EDT||
Bomgar, the leader in enterprise remote support solutions, today announced that RBSCRP, Inc. is using Bomgar’s remote support solution to provide exceptional support to retail and hospitality clients. Headquartered in Honolulu, Hawaii, RBSCRP is a licensed distributor of Micros® point-of-sale (POS) products for the hospitality and retail industries. In business for more than 35 years, the company’s customers range from major hotel and restaurant chains with hundreds of point-of-sale (POS) devices to independent restaurants and retail outlets with a single terminal.
For many years, RBSCRP supported its customers by phone or through on-site visits when issues arose. However, once internet use became widespread among its customers, RBSCRP began evaluating remote support solutions. “I wanted a solid solution that would grow with us, and I liked Bomgar’s concurrent licensing structure, which didn’t require that we buy a license for each customer or support representative,” said Ryan Lee, owner and president of RBSCRP. “We have five primary support representatives who serve hundreds of customers twenty-four hours a day, seven days a week. Bomgar gives us the flexibility we need to do that cost-effectively.”
Security was another important consideration. “When we first implemented Bomgar, we didn’t have the payment card security requirements we have now, but we knew we wanted our customers to feel secure. I liked that the Bomgar appliance is something we keep behind our firewall. Bomgar also enables two-factor authentication, which helps to keep us PCI compliant. None of the other remote support tools offered that level of security,” Lee said.
The ability to help customers with time-sensitive situations has improved, which is a necessity in the fast-paced hospitality industry. Lee sees Bomgar as an integral part of his company’s value proposition for customers. “Approximately ninety percent of our business comes from word-of-mouth recommendations. The local hospitality industry is a close knit community. We need to support our customers right away, no matter what time of day or night to maintain our solid reputation. That is what differentiates our company and brings in new and repeat business, and Bomgar is at the center of it.”
For a full case study about RBSCRP’s use of Bomgar, please visit: www.bomgar.com/customers.
Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.
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