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West Pharmaceutical Services, Inc. Uses Esker Cloud Fax Services to Simplify and Streamline Faxing
|By Business Wire
|April 15, 2014 08:05 AM EDT
a worldwide leader in document
process automation solutions and SAP®
software solution and technology partner, announced today that West
Pharmaceutical Services, Inc. (West), a designer and manufacturer of
pharmaceutical packaging and delivery systems, is leveraging Esker
Cloud Fax Services to automate its inbound and outbound faxing. The
initiative allows West to increase the speed, accuracy and reliability
of its faxing operations while achieving full reporting capabilities
within the SAP interface.
Prior to implementing Esker, West relied on an aging and poor-performing
fax server to process incoming faxes from vendors and get them entered
into the company’s SAP system. The documentation ranged from forms and
purchase orders to records and more. While moving into a new location,
West hoped to upgrade to an automated cloud fax solution that could be
implemented quickly and easily, while also integrating with its SAP
Esker Cloud Fax Services proved to be the ideal solution for what West
was trying to accomplish. Senior Systems Administrator at West, Sonia
Lopes, is impressed by what Esker has allowed their team to do. “Going
from our old fax server to Esker was like night and day,” said Lopes.
“Where our old server was really difficult to maintain and administer,
and didn’t have tracking and reporting capabilities in SAP, Esker Cloud
Fax Services is the complete package — the setup was effortless, the
interface is easy to use, and we have full SAP integration and reporting
A Highly Effective, Highly Flexible Solution
With Esker, West has been able to ensure all faxes are sent and received
with speed, accuracy, reliability and security (especially critical when
dealing with documents containing sensitive information). The overall
efficiency of the new process has also made the jobs of staff members
easier. Documents now go from point A to point B seamlessly. Once a fax
goes out, they get a confirmation it was sent. It’s been working so well
that the only time they have to go into the system is to add/delete a
user or to confirm that a fax was sent through.
The unique flexibility of Esker Cloud Fax Services allowed West to
customize the solution, implementing it with multi-functional devices.
Using the online portal, the company was able to find a way to
incorporate their printers in the process and avoid installing special
services, creating a much more user-friendly environment.
Steve Smith, U.S. Chief Operating Officer at Esker, commented: “This is
a perfect example of the kind of flexibility, performance and
reliability that organizations running SAP systems can expect by
leveraging Esker Cloud Fax Services. Rather than installing hardware and
maintaining equipment, Esker offers the benefits of sending or receiving
faxes as an on-demand service directly from and/or into your SAP system.”
About West Pharmaceutical Services, Inc.
Founded in 1923 and headquartered in Exton, Pennsylvania, West
Pharmaceutical Services, Inc. is a designer and manufacturer of
pharmaceutical packaging and delivery systems. West supports customers
from sales, manufacturing, and research and development locations in
North and South America, Europe, Asia, and Australia.
Esker is a worldwide leader in document process automation solutions.
Addressing all types of business processes, from accounts payable and
accounts receivable to order processing and procurement, Esker cloud
computing solutions enable companies to automate the reception,
processing and sending of any business document with one platform. Esker
helps over 80,000 companies across the world to reduce the use of paper
and eliminate manual processes while improving their productivity,
efficiency and environmental impact.
With 40.3 million euros in sales revenue in 2012, Esker operates in
North America, Europe and Asia Pacific with global headquarters in Lyon,
France, and U.S. headquarters in Madison, Wisconsin. Esker is listed on
the NYSE Alternext in Paris (Code ISIN FR0000035818). For more
information, visit www.esker.com.
Follow Esker on Twitter at twitter.com/eskerinc and join the
conversation on the Esker blog at www.quitpaper.com.
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